"I tried to purchase 3 games from baysoftgames. The charged my charged card immediately but I never received my games. On 2/24/04 I emailed them for a status check. They replied it would be shipped in 3 days. I never received the product. On 3/08/04 I asked for a full refund. They told me they would refund my money by the next billing cycle. It is now 4/23/04 and I have yet to see my refund!"
"took my money from credit card and never sent 300$ worth of merchandise - having to get my lawyer involved - criminals!!!NEVER USE!"
"These people suck. I ordered stuff from them in the beginning of December for Christmas. I recieved part of my order in January (kinda missed christmas) and the rest was backordered. Guess what, its the end of febuary and no refund and no products. Where are they?? Who knows! Emails sent to the company go unanswered and no phone number is listed to contact them. Baysoftgames.com should not be allowed to conduct business with anyone."
"I ordered a couple of items for my PS2 back in December of 2002 and paid with PayPal Their web site said these items were in stock. I Well I didn't hear or see anything from them for two weeks so I sent E-mail #1 asking them about the status of my order. I got no reply. I sent another E-mail and got a reply saying it was on back order and was expected within the next week. So I let another two weeks go by and no package. I set numerous emails and no response. I requested a refund and got no response. I tried to see if PayPal would help me out but since it had been more than 30 days since purchase they would not help. To this date I have not seen a package from them. So basicly they stole $40 from me. Beware purchase at your own risk."
"Ordered a bunch of 25 cent game accessories for my son and his buddies. Received them within 3 days. Received UPS tracking number. Before I ordered I emailed with a couple questions and received a reply later that day. Good stuff!"
"Wow! Total turnaround from my last order. (dig back in the comments a few months)
They actually shipped everything that I ordered, complete, well-packaged, and in a timely manner. It was in great shape when it arrived.
I probably shouldn't be so surprised, but it's unusual to find that a badly-rated company like this one finally got around to doing things the way most others do it normally.
They didn't send me any kind of tracking number, or even notify me it had been shipped, so it was kind of a 'sit and wait' game, but at least they came through and came through CORRECT.
Perhaps they're turning over a new leaf...are they under new management or something?"
"I am now finally finished with this company. I ordered about 2 1/2 months ago for various games and accessories. They shipped some of my products 7 weeks after my order date but some of my items were backordered. I received my backordered games a week ago. NEVER ORDER FROM THIS COMPANY! They rarely respond to emails and their phone line is a maze of answering machines. I only wish I would have seen this site before I ordered."
"This company is just horrible. I placed my order and entered my credit card number information and everything, and they neglect to even place my order, or send me a confirmation letter. I have sent them many emails and place many calls. I have gotten ZERO responses from emails and whenever they are "open" i get a busy signal and they tell me to call back later. Why should i waste my time trying to buy cheap merchandise that they open and take out the warranty from, while i can just goto a store down the street and pay 5 bucks more? BAYSOFTGAMES.COM SUCKS DONT SHOP THERE"
"Ordered SOCOM through baysoftgames who was selling as a amazon.com seller. After 5 weeks no product and no refund. Refund issued by amazon.com under a buyer protection plan. See feedback on this company, listed on amazon.com as "videos and more" with an email address listed as ****@****. You will see that all buyers never recived product. ##############################################
DO WHAT I DID - file a complaint online with the better business bureau. Hopefully it will put some pressure on them."
"This is a horrible company, stay away at all costs! I ordered on the 9th of March afterwhich my credit card was promptly charged. I called 3 times but no one answers the phone (you just get an answering machine) and I also wrote 3 e-mails but received absolutely no response. Eventually I had to go through my credit card company to get my money back - no product was ever received. Again, STAY AWAY. You have been warned."
"UPDATE
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my recent purchase was never sent and a response for a refund has not been recieved. I cannot reccomend this seller to anyone unless you want to throw your money away.
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I ordered on the 16th and recieved it the 23rd seven day turn around thats what i like to see and all the items were just as promised."
"I never received an invoice, but i was billed. I have never received an email back from them, and their phone number is just a maze of prompts."
"I'm noticing a lot of negative comments on here regarding Baysoftgames, yet their Ebay ID (Videogamebargains) has a 94.7% positive feedback rating out of 12,076 sales as of today. Obviously, if those users took the time to rate this company on here, their Resellerrating would be tremendously higher.
With my particular sale, I won an auctin for a new PS2 Memory card with memory manager software. The auction ended at 6:52pm on April 8th, and I recieved the item exactly as described today, April 12th. They also sent a coupon code for free shipping on my invoice for a future order.
This is my first time dealing with this company, and though there is a disparity between their resellerrating and feedback profile, I would not hesitate to order from them again. Shipping was fast, it was packaged appropriately, and the price was right.
If anyone should doubt my reputation given the rareness of positive comments for this company, please refer to my Ebay ID (One4yu2c) and view my feedback profile. I can't speak for the dissatisfied customers, but my experiences and those of 10,836 others has been positive, with 1,240 sales to repeat customers. Please see below for their feedback rating:
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=videogamebargains"
"These people are untrust worthy. I ordered four games from them by 2 day airmail on Febuary 16th. I did not get my packages so I emailed them. They email me back saying that my package was shipped on the 28th of febuary, but they had too back order one of my products (seems like they do that alot, huh?). Then I wait afew more days, and still no package. So I email them again asking where my package was. They tell me they will send it in afew days. But wait! They said they sent it the 28th! The lied! So I finally get my package. Now I am waiting for the back ordred game. I emailed them afew times and got nothing. So I send them an email saying I will sue them & also file a complaint with paypal. They email me right back the next day saying they will send it soon if I drop the complaint with paypal! So the complaint gets droped and that is the last I herd from them. I have called them and emailed them but they never get back too me. I have filed a complaint with the BBB and am going to file some more complaint eleswhere. Don't buy from these people! They ripped me off and they steal!"
"I purchased an item exactly one week ago and paid immediately with paypal. They emailed me later that night confirming the order and giving me a status number.
They're website says they would ship 24-48 hours later but the item wasn't shipped till a week later.
I tried calling numerous times and only got a machine. I tried emailing three times and only got a response once tonight.
Hopefully the items are in good shape, they are SUPPOSED to be new.
I am very dissatisfied, I expected shipment as stated by the website, and if that wasnt available, at least some kind of customer support."