"i had a wondeful experience buying from zoomcell.com,the customers service was superb and the product was exactly as described and works great. i would buy from them in a flash !!!! :)"

"Making a purchase with zoomcell was easy. Their website was clear and easy to navigate. The product arrived on time as expected and was packaged well, and as described. Unfortunately, it was not working as advertised. I contacted zoomcell's email support, and within 24 hours they replied with some suggestions. I tried the suggestions that they recommended, and was still not able to use the phone. I notified them that issues were still present, and they again replied within 24 hours, instructing me to return the phone for exchange. The next day I boxed the phone up and sent it out. Two days later USPS notified me that it had been received. I waited a week, and there was no response from zoomcell, so I inquired as to the status. Over 2 days later, they only responded with "as soon as we receive and process it we will email you and update". That day I notified them that it was received over a week ago, and there was no response for 5 days. I then asked them to provide either a refund or tracking number within 48 hours or I would be initiating a credit card dispute, and their only response was that I probably didn't include the necessary contact information in the box (which I did on a clearly typed sheet of paper per their instruction).

Zoomcell is a great provider, just hope that you never have to deal with returning a product. Their support goes from good to poor as soon as they have both your money and the product."

"As a follow-up to my review on 9-12-2006, Zoomcell did respond to my e-mails. They admitted there was a problem and they worked hard to resolve the problem. As a result, I can now recommend this company"

"Phone did not work properly when I tried to first use it. Called Zoom Cell right away to get support and was instructed to leave a message. I also emailed them and never heard back. I had to pay someone to help me out. Several days later I received a customer satisfaction survey and the customer support was extreemly rude in the emails exchanged and only offered sarcasism. Wil never shop or reccomend. I also spent the extra dollar to get the darn phone asap!"

"this post did the trick. when I got home from work there was an e-mail waiting for me saying that they shipped the item."

"To be honest I was quite skeptical about purchasing an unlocked gsm phone from another country and from an online company in NY that I new nothing about.

I bought a RAZR V3i and LOVE it. The phone showed up when they said it would, with all factory new packaging and all contents. I plugged in my Cingular SIM card and it works great. I would definitely buy from these guys again."

"Keep away from Zoomcell! I received a defective phone and never got a replacement cellphone. My repeated emails and phone calls to the company were ignored. I had to call Visa to get my money back. Be smart--spend your money elsewhere."

"Very Satisfied!! ZoomCell's prices and product selection can't be beat. Their comprehensive and informative website is easy to navigate and ordering the Motorola SLVR was a breeze. There was a slight mix-up in my order, but the problem was resolved quickly, courteously and efficiently by John, ZoomCell's Customer Service Manager. In my view, you cannot go wrong with ZoomCell's commitment to service and 100% customer satisfaction. I wish ZoomCell continued success!"

"Excellent service - my SLVR arrived right on time and was exactly what I was hoping for. I would definately consider doing business with ZoomCell in the future."

"I finally got the unlock code, and it worked, so everything is OK now and the phone works fine.

Support advised as follows:

I am sorry for the delay getting it to you we were closed for the night and
I did not have access to the company emails,

I noticed you left us a negative reveiw on reselleratings.com kindly adjust
the rating to reflect that we have supplied you with the information needed,
I do aplogize for the fact that we did forget to include it with your phone.

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Dissatisfied. I ordered an unlocked Cingular 8125 because I am an ATT user. I paid double what Cingular will sell me the phone for, and I received a locked phone. I have called Zoomcell's Customer Support 4 times and got voice mail, tried Live Support, which is "not available at this time" and no one is calling me back. I am leaving on a trip and can't use my phone."

"Product came as promised, more quickly than promised. Price was excellent. I would purchase from them again."

"I'm writing this b/c I ordered some replacement Palm styluses from them and I read the customer service guy from ZoomCell complaining on some site that only people only write bad reviews =) I got the best price anywhere on the web and the styluses were here in days. I e-shop a lot and this place is legit. Viva la ZoomCell."

"I had a problem with an unlock code but I was able to unlock the phone myself. It was hard to get ahold of customer service but eventually I did get a call back. I am now fairly pleased with my experience and will probably buy from them again in the near future."

"You guys did a great job of handling this transaction, especially by allowing me to return a phone that I should have researched better for another phone. I'm very pleased to do business with ZoomCell and hope to have the occasion to do so again soon.

Thanx again,
Geri O"

"My experience with your store was all positive.I have only 1 small problem in that the travel charger I recieved is configured for something other than standard U.S.houshold outlets.If this can be remedied please advise. Thank you."