"I received a faulty product and did not get a refund until A month and a half later, and they did not refund me for the $30 extra shipping that cost me to mail the faulty product back to China.

The item that I bought was an morefine mbox mini pc. The windows that came with the pc was not genuine, and screen goes black after a while - the video card was faulty. "

"I ordered a peek a boo teddy bear close to a month ago and I paid for 7 to 10 pay delivery. I have filled out a ticket and they still haven't responded..... I have never had this issue when ordering online. "

"I've bought a headphone QCY Q29 Pro and the lights/LEDs didn't work properly also I couldn't change them in the box charger. I create a ticket and they ask about photos of the package and a video to prove that there was a real problem. I did all of it and I claim for a new set of headphone or refund. They didn't want, they request that I should send back the headphone for a proper check in the factory.
So, I sent it and the shipment never arrives. So, now I don't have headphones and on top of that, I spent money to send it back.
I've bought hundreds of time on internet in a different website and if I have any problem they refund or send again after prove the problem.
First and the last time I use this company."

"I ORDERED MY SON A CONTROLLER A MONTH AGO AND PAID FOR 10 DAY SHIPPING AND NOTHING. HERE I AM A MONTH LATER WITH NOTHING AND WHEN I EMIL THEY THEY DO NOT SEND ME ANY ANSWERS JUST "WE SENT IT HERE IS YOUR TRACKING" "

"This company is a joke. I purchased 2 PS4 compatible wireless controllers from them and neither of them worked. I would warn anyone from buying anything from them as they seem to sell fake/counterfeit goods and then refuse to refund your money.

My original request for a refund was met with a response regarding a totally different product, then a request for a video of the fault and photographs of the original packaging so that they could identify the product that they had sent me.

Then there was an offer that I return the goods to China at my expense so they can check the faults or an offer of £12 to get the goods repaired locally. They referred to their returns policy that any returned goods must be returned at the customer's expense.

Then there was an agreement to refund the cost of postage but only if and after I returned them in their original packaging.

I still have not got my money back."

"awesome assistance. quickly turnaround and order fulfillment. I will buy from Zapals again and again"

"Ordered a hundred drones for a promotion third week of Oct., and they were in hand less than a month later - no rush shipping or production needed!"

"Love my new game pad!! Got the Rii and everything they advertised…qualified, easy handling and light. New game experience for me and this is a great way to shoot new record!!"

"I was really impressed with the quality of the Halloween costume. Zapals made it easy for me to communicate with the supplier so that my idea could come to life with their ability."

"Zapals did an excellent job with my gimbals order. I paid on Thursday, July 29th. My confirmation was in the mail to me immediately after I placed the order. I got order on Wednesday Aug.26th. Zapals still has to deliver the rest of items so I can't yet say how happy I am. "

"My experience with Zapals was really very refreshing. My purchase was well priced and came very quickly. There was few issues to resolve and I felt they took much care in making sure the transaction went through. I have a lot of intention of purchasing from them again."

"This company is awesome! I got a new uv mark pen and designed a sticker for my cat. They sent me a proof by email just to make sure its how I wanted it. I will be ordering again from the company, and I tell all my friends who have animals too! Also, I was able to select when I needed it by... It came in one month"

"Ordered a roll piano, which took about a month to arrive from overseas. Zapals kept in contact with me about the order status and shipped it to me as soon as it arrived stateside. No hassle, fast, efficient service. Would definitely do business again"

"Amazing customer support by CSR! She went way beyond to make sure my order was complete with attention to detail and even stayed late to ensure my order was ready when needed! Thank you Zapals!"

"CSR from Zapals was polite, helpful, and extremely attentive. The ordering process, submitting our address, and went through payment and delivery was organized and effortless. I'll definitely be using this company again. Thanks Zapals.com"