"Horrible shipping. I ordered 50 wiikeys and paid for overnight shipping. It's been over 3 days and I still haven't received my package. Why do they even offer overnight shipping then? I guess it's a bad sign when DHL is the shipping carrier!"
"I received my Wii after a month, but it works great and I couldn't be more happy with it. Shipping took a bit longer than I expected. Customer service was good at times, they would reply to my emails within an hour and other times it would take a week. Overall, I'm very glad I did business with xbox-modchips.com and I will continue to order from them."
"I ordered several things from 3 different companies saturday night/sunday morning, the mod chips i ordered from xbox modchips was recieved Tuesday morning!!!!! and they came from Ontario Canada shipped to Iowa USA! the other site i purchased from are just now getting around to tell me that they shipped my stuff out today, and the third site will ship tomorrow. i am Very impressed with this site and i WILL be doing business again! Very fast turnaround product was exactly as advertised and i purchased 3 items from this site for the same amount that other sites charge for one item. Great prices super fast service, awesome shipping. Way to go keep up the good work. "
"I would like to say that i am very pleased with this company. I ordered my new xbox 360 case on a Thursday and it arrived on Monday. Now i don't know about you but thats fast shipping in my mind. They aslo sent me 4 e-mails saying the status of my order without me even asking. I have no clue about there responding to e-mails because i never had too, they were on top of everything. Like i said i am very pleased with them and they can expect to have more business from me."
"I am VERY HAPPY with the customer service and quality of the products I recently purchased. I quickly was given E-mails tracking my order throughout its whole delivery process. When I received it (WiiKey and Triwing) only 4 days later it was a Genuine Wiikey which I've just installed and can confirm works great!!! This is the second experience I've had with these guys and there will be many more! "
"I've dealt with a number of mod chip suppliers over the years and xbox-modchips/americanxboxmodchips is by FAR the best.
I've read all the negative reviews recently posted and I understand where people are coming from; its unacceptable to not receive an e-mail in 72 hours and so on, but there have been extenuating circumstances people are unaware of--e-mail server failures, spam attacks, customs delays, etc.
Additionally, they have had to deal with some thieving installers who thought it'd be fun to receive consoles and not ship them back out.
These situations have been taken care of and you should have no reservations about ordering from them now or in the future.
I'm actually now doing installs for them, so if you want to be sure your premod/ship in goes flawlessly you can always ask for YourModSource.
Give them a chance, you wont be disappointed.
"
"Great company, ordered on saturday (12th) recieved on thursday (17th) fast shipping and this was the only store that had what i wanted."
"They are by far the absolute WORST company I have ever dealt with!!! Stay Clear don't order anything from them!!! I sent multiple emails phone calls (only an answering machiene picks up) also stay clear of their sister site www.americanxboxmods.com Just a scam I'm having My cc reverse the charges on Monday."
"Don't order from this company. It feels like an internet scam. Their customer service (or lack off) is terrible.
4/13/07 Placed Order for an item that says in stock on their website. I received an e-mail with order number that that it is being processed.
4/17/07 Recieved e-mail that payment has been processed. Website says orders usually received in 2-10 Days.
~5/3/07 Called and left message asking about order\tracking number. I also submitted a ticket asking for status. I got an e-mail back from Jan saying she will look into. Ticket was then closed
5/11/07 I have received no E-mail response and no phone call. It's been almost a month and I have no product or tracking number. My credit card was charged 3 weeks ago. They should not charge the CC until they ship the product. I have called and left message to cancel order and sent e-mails also.
"
"This is my second shipment from XBox-Modchips.com. I have been very pleased both times. They are very fast to ship and the product is exactly what I thought I was buying. I have not had to contact the company as others have complained about so I cannot say whether it is or is not hard to communicate with them. I have not had any problem in the past two shipments. They are prompt and professional in my opinion. Thank you XBox-Modchips.com."
"it took a bit to get it, shipping from canada, but it came and i am happy with my modded xbox."
"I wish I read this before I ordered. I seriously doubt I'm gonna get anything anytime soon. The funny thing is I chose phone order and they were so quick to call me, less than a minute, but for the past two weeks I've been trying to call them, but they never pick up and it's they're answering machine all the time. They never respond to their emails. They lie on there dates. 2-10 days to mod and ship the console. OMG By the end of April if I don't get anything. I'm referring to my lawyer and my CC company as well as any other way with the law to get a refund or my order. It infuriates me how you can LIE so badly. OMG"
"This was my second order placed with XB-MC. Service has been excellent and communication with me has been prompt. Staff is always kind and professional. I have no apprehension in using them for a third time. My overall experience with this retailer has been nothing but positive to date."
"So far I have had WAY too many problems contacting this company. I ordered almost a month ago and still haven't received a tracking number or any response whatsoever to IRC, Phone, E-mail, or PM on Xbox-Scene. I am in the process of mailing a letter too, hopefully which will help. I may have to call my credit card judging by comments I have been reading all over the net today. I don't recommend them if you want quick responsive service."
"Ordered a modded Xbox on 3/1 through xbox-modchips and was forwarded over to americanxboxmodchips to fill the order, in big letters on the page it boasts order filled in 1 to 10 days. It's now been thirty days, 3 emails and 2 phone calls and no answers what so ever thus far. The $400 dollars sure came off my card quick, you'd think someone wouldn't want to lose that kind of business. Going to turn it over to the credit card company's fraud section on Tuesday because there has been nothing thus far to let me know this is anything other than a scam."