"Since placing my order 1 month ago, I have not received my order, a tracking number, information about the status of my order, or any explanation. I have sent several emails to their different email addresses, called the telephone number on their website and left a message, logged a ticket on their support page - still no response.
I received this email 1 month after placing my order :
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Date: Tue, 24 Jul 2007 11:40:55 -0400
We have received your voicemail sorry for the delay in response.
Our installer has been running a bit behind as of late, we will contact him and see when your system will be shipping.
We will get back to you with an order status update.
Thank you
Jan
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I logged another ticket on their support page after hearing nothing from them again :
Today is 8/2/2007, 9 days ago you told me you would get back to me with an order status update. Is my order still being processed, or are you going to refund me, or do I have to contact my credit card company for a refund?
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I will try ordering from www.modchip.ca because they responded when I asked them questions, and they have a nearly perfect rating with 90 reviews."
"These guys are awesome!!!
I screwed up my gamecube trying to install a chip. I mailed my gc out and they repaired my failed install and mailed it back inside the same week. I ot email replies immediately. I'd definately do business with them again. "
"Have ordered many items and had work done . this is the best take my word for it. customer service quick response will work with you. if you try any other place and you get burned it's your fault because you should have used them they are by far the BEST and i would not use any other service for PARTS/REPAIRS/TUTORIALS OR ANYTHING RELATED TO SYSTEM MODES FAST DELIVERY . DON'T BE A FOOL USE THEM ."
"First of all sorry for my english.
The past day 20 of June, i order a ps2 modded the one price total are $418,21 with the shiping cost, after of a month and to try to put in contact several times to me with these gentlemen I have not obtained anything.
I feel deceived and if don't receipt an answer i will say to my bank the return of this purchase.
"
"They have not returned any of my emails or calls. I have not recieved the items nor have I been contacted by them. I tried to use their support page but I cannot get in or reset a password. Do Not buy from them unless you want to be ignored!"
"This store has serious customer communication issues. I made an order for an XCM XBOX360 fan kit with the extra fan and 2 different tool sets (over $100) with overnight shipping back on June 28th. On July 3rd they charged my card and I haven't heard anything since.
No product and worst of all no communication. Their phone line dumps to what sounds like a cheap v.mail box or home answering machine while the message deceivingly tells you someone will help you in a moment. I called and left multiple messages with no answer. I emailed sales their info address and tried their support system which generated and then promptly lost my request ticket.
I know that this fan kit is a hot item and I know other distributions are back ordered, so if that's the case I understand (even though the items were listed as InStock when I ordered). What I don't understand is the utter lack of communication with the customer. It seems to me that this business is someones side job while they work 9-5 elsewhere. Order from these guys with caution.
UPDATE 7/23/2007
It's nice to see these guys to respond to some customers (see complaint posted above). It's too bad they pick and choose who they like to help and who they don't like. I didn't know being a paying customer was a popularity contest. We have disputed the $109 charge with our Credit company and will be looking elsewhere for the item.
UPDATE July 28th
Well we never got any contact, we have successfully disputed the charge and were refunded by our CC. I ordered the needed parts from another vendor on Monday the 23rd and had my parts by 2 days later. Now why can't XBOX Modchips do that?
Also it appears that XBOX Modchips may be artificially boosting their rating here so as of today we are reporting them to this host site."
"I ordered the XCM Xbox 360 High Speed Air Cooler w/ LCD Display & Addon Fan and received it within just two days. I was very pleased with the shipping even though it was DHL.
What I am frustrated about is the Addon Fan PCB had a defect and shorted upon powering my Xbox on. This in turn fried the power from the chip to the DVD Drive. I have attempted to get a support account to open an RMA ticket but still haven't received an email to activate. I tried two different user names and still no email.
I called their toll free number 3 days ago and left a detailed message with my order number and issue along with my cell phone to call me and I still haven't heard back yet.
I tried to email the various email addresses listed on their website as well as reply to the one from Jan I received after my order and they were bounced back as undeliverable.
At this point I do not plan to order anymore products and will not recommend this site to anyone I know. "
"Never have I had an experience like this before. On 4/30/7 I ordered a XAPT3R 2 Solderless adapter from this store. I received an email that stated that my odrer would be shipped once the payment had been processed. On 5/4/7 i recieved an email that said my pament had been processed. Today is 7/1/7 and I have still not received my product. I have called and left messages three times. I have sent messages threee times. I even opened an account at support.xbox-modchips.com (which I picked up from their response to another complaint on this page). I did not receive an answer to any of these inquiries, no mail, no return phone call, no post on their support page, and most importantly NO PRODUCT! I have tried to play the game by their rules but to no avail. Since this is the only forum through which they seem to respond, I am hopeful that maybe I can get something done this way.
My recommendation, find someone else to buy from.
Updated 8/10/07
As you can see from the comment below, they did send me an email. I responded and still have not received my product or a refund. Steer clear!!!"
"I would have to say that I was thoroughly impressed with the service of the company. They were always prompt in the process, and they took care of my Wii in just a couple days.
They even provided purchasing help in terms of CDs/DVDs and burners. I couldn't have asked for a more caring customer service and staff. "
"Very courteous and prompt with their responses. The wii arrived Saturday for repairs, and by Tuesday they already sent it back out. Couldn't ask for more"
"Update
Originally I was kind of worried, I had received no confirmation of receiving my wii for mod chip install, however now I have received a very courteous reply and am very happy with the company so far, they explained the reason for the delay and offered me some suggestions on my case install. I had read several bad reviews about this company (including on IRC Channel) but now I believe the bad reviews are customer errors and no fault of the company. So far I am happy with the company.
It did take a while for me to get a reply through their help desk system but eventually I did and the reply was very friendly and helpful so I cant really complain, delays happen.
"
"Good store to order from. My first order a week ago was out of stock but they quickly upgraded me to a better product and shipped it overnight. So I placed another order and I got tracking same day."
"I've purchased from this store several times over the last 3 years. They have filled my order each time and I've received everything I ordered. I've encountered a couple of delays in shipment because the items were not in stock. Having said that, anyone considering making a purchase from this store needs to be aware that they might encounter the delays in shipment. This store did compensate for those delays with additional chips. I will DEFINITELY do business again with this store."
"I have no problems at all with my WiiKey order. I ordered 6 on Friday and received them by Monday. In fact, right now I am about to place another order. They have the best price and kept me well updated with the order status.
UPDATE: A bit frustrated with the shipping changes. Both orders I selected Xpresspost and paid, only to find that they've changed the shipping to Purolator or Canpar. I've used Xpresspost in the past, cross country takes at most 3 days. Canpar says it'll get here in 5. And purolator needs someone at the door. I'm never home! I'm sure Purolator-Overnight is more $$ than Xpresspost, thanks, but I like it when they put it in my box, not ring my bell :)
Overall, I'm still happy with the company and recommend them. But if they're not going to ship Xpresspost, then don't put it on the order page. Thanks :)
UPDATE: Now I'm not happy with the shipping method. I picked Xpresspost, paid $10 for it... what do I get? CANPAR... Xpresspost would have taken 3 days... CANPAR is 1 week. It should have been here already but it is not. So please, when I click XPresspost, ship it that way!"
"Im very happy with this store, extremely fast shipping time, personal contact every time, I got what I pay for, exactly as advertised, it was delivered even faster than expected, will buy again from this store soon! thanks guys!"