"IT IS SIMPLE - THEY ARE BREAKING THE LAW AND NEED TO BE STOPPED! DO NOT MAKE ANY PURCHASES WITH THESE SCAM ARTISTS. DO NOT GIVE THEM YOUR CREDIT CARD NUMBER! NOW WE HAVE TO PUT A "WATCH" ON OUR CREDIT CARD - DO NOT TRUST THEM! ANY POSITIVE FEEDBACK WAS MOST LIKELY DONE BY THEM. WE WERE GIVEN AN ADDRESS OF PO BOX 87725, NEW YORK CITY, NY, 10018 WHICH IS PROBABLY FALSE."

"LOOKING FOR A HORRIBLE EXPERIENCE WITH AN INTERNET MERCHANT? If so, go to this site immediately. Most horrific online buying experience I have ever encountered. BE WARNED--STAY AWAY."

"Ordered Canon Powershot S3. Wisetronics claimed to have this item in stock when I ordered. Two days later I get an email to call and "verify" my order at their Verification department at 1-***-***-**** (Extension 202). I call and their rep. asks me to verify info they already have, and then trys to sell me a bunch of other stuff. I refused to buy any additional items. He then tells me I will now get free shipping, but the camera would not get to me for 7 to 12 business days. So I wait till May 30th and I see that my credit card has not been charged an I've received no shipping notice. I call them, and after being kept on hold for about 1 hour, I talk to a guy named James. I ask him when my camera will ship and he tells me it will ship in another 5 to 6 weeks. At that point I cancelled the order. Oh, and when I checked their web adds, they always claim to have the item in stock..."

"WiseTronics claim they have the Sony HC38 in stock, I ordered a Sony HC38 Camcorder through WiseTronic homepage and recieved a confirmation email on 6/5/07. On the order, I told them do not ask me to buy extra over priced stuff for this order. I saw the 2 year warranty and other accessary price are outrageous. 2 days has passed and no phone call or follow up emails of shipping status. On 6/7/07 I call their phone number, and push the order status extension. I was put on hold for over 30 min. Eventually, the sales answer teh phone and told me they do not ahve it in stock. This is same game all this stores played for at least last 15 years. These black stores has one thing in comon,they all closed on Saturdays. I ask why do not close on Sunday instead? They answer is Sat is the religeous holiday for Jewish. Avoid Wise Tronics!!"

"Warning terrible vendor, if you are like me, you’ll want to read this. I ignore the rave reviews and read all the bad comments, so I can see how errors are handled. This was the worst experience I have had, to date, online. Customer service was no help after waiting 20 min. on hold. I called 2.5 wks after the confirmation e-mail to find out my order had been cancelled. Then, when I thought I was being transferred to a supervisor, I got the voice mail. Needless to say, my call was never returned."

"Tried to purchase a Panasonic Lumix TZ3 digital camera. Price was $100 less than retail and substantially less than most etailers. Received the request to "call for verification" the next business day. Was told that I should purchase a battery and charger for $119, and that the camera needed a high-speed SD card ($156 for 1 gig). With this, they were going to offer me FREE NEXT DAY Shipping. I hung up and checked prices and details. Prices were of course way overpriced. When I called back, I asked how many mAH the battery had, and was told "it was very strong--900 mAH". Original manufacturer's battery in 1000 mAH.

I told him that I was not interested in any accessories--the man then told me that he could go as low as $99 on the battery and 140 on the memory card. When I again declined, he said "fine, your order will ship in 2-3 weeks."

I called back after 2 weeks and was told that the camera was on backorder.

This is an obvious Bait and Switch operation. Encourage all readers to avoid dealing with them. I can't believe that this site is even listed on some clearinghouse shopping sites. STAY AWAY!!"

"Attempted to purchase a Nikon D80 kit from their site after first confirming by phone that they had them in stock. Their price was much lower than other sites. Six months and numerous phone calls later, still no camera. They insist that it is still out of stock but offer to sell me the same camera for a much higher price with a useless bundle of extended warrenty, filters etc."

"I ordered a HDC-SD1 Panasonic High Definition Video Camera for $679 on 5/17/06 online. I called the next day to confirm my order. I was 'urged' by a person named STEVE (ext. 105) to purchase a 5 hour lithium battery for my HDC-SD1 ($145) He said the battery that came with it was only good for about an hour so I would be better off with a 5 hour capacity. In reality the battery that came was not not only incompatible for my Panasonic model but it was a very cheap brand by Digital Concepts retailing for $49. This links to the EXACT battery for which I was charged $149. http://www.ritzcamera.com/product/142040757.htm (I had the model number on the Digital Concepts battery and can post it on request)

The lens kit was FLK43p was http://www.wisetronics.com/43mm-Pro-High-Resolution-3pc-Digital-Filter-kit-p/flk43p.htm an exorbitant $219. This SAME KIT IS offered on ebay for the price of about $10.

http://cgi.ebay.com/Merkury-Optics-3-Piece-High-Resolution-Filter-Set-30mm_W0QQitemZ280118993184QQihZ018QQcategoryZ64327QQssPageNameZWDVWQQrdZ1QQcmdZViewItem

and now my order went from $670 to $1055. I wanted the VW-LF43N filter kit which was in the accessories catalogue for $35.95, instead I got an inferior brand selling $10 which I paid over $200.

Included was a LCD Screen Protector charged at $12.95. When the invoice came it was NOT ITEMIZED and showed the $1,099.99. They bargain with you on the phone selling you accessories or equipment that the Original Equipment Manufacturer included with the merchandise (for example, camera batteries and/or battery chargers); and say he is selling your UPGRADED versions that appear in the catalogue. I was led to believe that I would receive the VW-VBG260-K (80 minutes of high definition recording) which is an "upgraded" version of the VW-VBG130-K battery(40 minutes of high definition recording) that came with the camcorder.

I asked if it was in the Panasonic catalogue list for ACCESSORIES and they said it was. They also went through an a la carte list of numerous accessories, warranties, etc. I refused all but the battery, a set of what I though were OEM (Original Equipment Manufacturer Product) lens filters. After seeing the battery was Digital Concepts and a size at least twice as bit as the original battery, I refused to open the plastic see-through package. James INSISTED for 10 minutes that I open the package, but I refused. He then offered me about 1/2 of what I paid for the battery ($145) citing a 15% restocking charge for this incompatible and inferior battery pack. Wisetronics charges $219 for a $10 item then calls it "buyers remorse" (see their policy), after the product arrives and it is a cheap, imitation of the real filter kit ordered.


Further it was claimed it was part of a "kit" but this was order ala carte when Steve went down a list of accessories and I refused all but the Battery Pack, the LCD Screen Protector and the 43mm Pro High resolution, filter kit. I do not think it fair that I pay a 15% restocking fee when I was strong armed to buy a battery that offered more than 5 times the recording time than the battery that came with the recorder. The battery was ultimately worthless to me. The Filter kit is a sham as you can get it for $10 anywhere. Will I buy from them? Well I have opened up a BBB complaint, and will try to initiate a chargeback from my credit card company as well as entertain a lawsuit with any district attorney that is willing to hear my case for consumer fraud. I was scammed for about $310 not to mention the aggravation."

"I am very unhappy with the way my order was processed.

I just received my shipment for order # 13715 for my daughter's Canon Powershot SD800 and accessories and found the following problems:


Code Description PROBLEM

bpnb2lh Super Hi-Capacity 5-HR Lithium-Ion Rechargeable Battery This is the wrong battery. It should have been part number bpn5l for the NB-5L
http://www.wisetronics.com/Extended-Life-Lithium-Battery-For-Canon-Cameras-p/bpnb5l.htm


unch External AC/DC 100/220 Rapid Charger for Lithium Ion Batt this does not work with the Canon NB-5L battery. Your rep (Steve) recommended.


Apparently, your system as no internal control over checking the compatibility of products you sell. This must be very costly to your business.
Also, the rep misrepresented product features. For example, he suggested an alternative dual voltage charger (110-240) for European travel. I responded that I remembered the specs as saying that the std charger was dual voltage. He insisted that it was not. I trusted him and upgraded. The specs for the charger that arrived clearly indicate dual voltage. I was conned into an expensive, unnecessary upgrade.
"

"This is by far the worse company I have ever done business with. A total fraud. After searching on the web using different search engines for good price on a camcorder, I was unfortunate to see the price listed by Wisetronics which was well below anyone else's price. After placing the order, I called them the next day and I talked to Thomas who is very skilled at rushing the customer and and increasing the dollar amount of the purchase by convincing the customer they needed this and that extra items that the camcorder could not work without. My ticket went up from $209 to $429, but I was ok. with it only if the transaction was genuine and the company delivered what it had promised. The next day I saw that the company had charged my card $550. I was mad and called to cancel, but they said the order had been shipped. I refused to accept the shipment, but they went ahead and credited me back only $475. I'm out by $75 becuase they charge restocking fee. To begine with I never opened the package. Second I only decided to cancel the order becuase the company charged an amount on my card that I had never authorized. What a scam. MY advice: NEVER ORDER FROM WISETRONICS. THEY ARE THE WORSE."

"I ordered a DCR-SR300 camcorder. The online price was great, so I ordered it (wish I had seen their rating on this website first!). However, they sent me an email asking me to call 1-***-***-**** (Extension 202) to confirm the order. When I called the number, they tried to first sell me stuff I did not need...for example, they said it is a HD camcorder (it is not...when I said it is only a HDD camcorder, they had the nerve to say it is also a HD) and tried to sell me expensive filters. Also, the website had indicated shipping 3-5 days, but when I asked them when I'd receive it, he said 2 weeks. I asked to cancel the order and he just hung up! I called again and voiced my displeasure and the obnoxious sales guy simply laughed and hung up! I had to call again and wait on customer service for a long time to get the orer cancelled. VERY OBNOXIOUS AND MISLEADING!!!"

"They Lie and Do not honor legal contracts. Should be class action suit.
Bait and switch..if no switch, then cancel order without any notification. Worst internet buying experience I have had. "

"Awful experience. Pushy sales people, horrible customer service. Got faulty merchandise.

I tried to make a return - the woman was horrible. She yelled at me. I would never shop here again. Do NOT be fooled by their low prices. Be warned!"

"called to sell me a battery and when i told them no, was very rude. then i called to check the status of my order and they told me it would ship soon. i never got a confirmation email, so i called back. they told me the camera was on backorder. when i called to speak to a supervisor to cancel my order he asked me WHAT MY MOTHERS MAIDEN NAME WAS. I said "is this a joke?" he said, "no i have it right here, just answer the question and i'll cancel your order." and i said, "you couldnt possibly have that information." he then accused me of placing a fraudulent order and told me i was a liar. i work for a business, we purchased 3 cameras for an upcoming show. i immediately reported him to BBB."

"This is taken from the Better Business Bureau Site:

Website: www.wisetronics.com

Type of Business: Electronic Equipment & Supplies-Dealers

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

Nature of Business:
According to complaints filed with the BBB, WiseTronics employs bait and switch sales tactics in order to sell more merchandise. After placing an order on-line, consumers receive an e-mail instructing them to call the company to "confirm" their order. Once on the phone, sales representatives try to sell consumers extra batteries, accessories, and warranties, some of which are included with the camera. When consumers decline, their order is cancelled or they are told that their item is not in stock.

Customer Experience:
Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.

PEOPLE WHO GOT SCAMMED....DO SOMETHING ABOUT YOUR EXPERIENCES. FILE AN ONLINE COMPLAINT TO THE BBB SO THESE CROOKS GET WHAT THEY DESERVE!!

"