"I had ordered Canon Powershot SD1000 and shipping option of 3-5 Business Day Ground Delivery since I needed it within a week. But the camera was not dilivered until 7th business day and I called WiseTronics. They said the order was cancelled due to out of stock. I was never notified about the cancellation."
"Wow, ordered a Canon camera.. good price. I was asked to call to confirm. I couldn't get through to them, left messages with no response. Then I found this site. I called my card company and canceled my card. They hadn't credited it yet. I've emailed the company to cancel also. Thanks for these comments. It looks like I was next in line for the scam. Guess I'll go to Best Buy for this item."
"Horrible merchant; do not do business with them. They advertised the lowest price on a Canon Camera and showed it in stock. After ordering, they then sent an email saying they needed to confirm the order and I had to call in. They tried to upsell me. I told them I just wanted the camera and they said they would send it. When a week and a half later, I hadn't heard anything, I contacted them and they said it was on backorder for 5-6 weeks. yeah right. I cancelled."
"Same thing, its a scam, they added $320 to my order and wont let me return it without taking a 20% restocking fee and 50 more dollars for shipping.... I spoke to them twice and the girl on the phone kept :advising me to keep it, because it was a great deal." Absolutely not, i was just buying a digital camera for $200, not $300 worth of accessories too!! I should have checked this site before purchasing, and I'm calling the better business bureau tomorrow!"
"I ordered a camera on the 22nd of June on the website. I called to confirm the order. The person on the phone did a big push to get me to buy accessories at 5x their normal price. I said "no". 10 days later, I got this email:
Dear Customer,
Thank you for contacting Wisetronics.com
Our records are showing that your order is on “Backorder” status,
“Backorder” status means that, by the time your order has got the shipping department, the item(s) you ordered was sold out.
it will take about 5-6 weeks for us to received it back in stock.
If you would like us to cancel the order (no charge will be on your account) please reply to this email with request for cancellation.
Sincerely,
Customer Care
www.Wisetronics.com
This is a typical bait and switch NY seller. If they cannot make up the margin with overpriced accessories, your order will not ship.
What a joke!"
"I placed the order on Sunday evening and got an email confirmation on Monday 6/25/07. Everything seemed ok. Boy was I wrong. I got another email from Wisetronics on Tuesday 6/26/07 stating; "In order to further verify your order number 139957, we will need to speak with you on the phone. Please call our Verification department at 1-***-***-**** (Extensions 203 and 201) so we may verify and complete processing your order." Well, I responded telling them basically to stuff the order and cancel it immediatel and that if I had wanted to order by telephone, I would have done so. After they got my email, they responded with; "Hello,
Thank you for your interest in our company.
For further detailed information please call our sales department at
***-***-**** option 1
Thank you
Wisetronics.com "
So I sent them another email basically saying the same thing only warning them that I would contact my CC company and tell them to withold payment to them. So I got another email from wisetronics.com saying the exact same thing.
I refuse to call them and they apparently refuse to cancel the order. I this goes on any longer, I intend to contact the NY & NJ Attorneys General offices as well as the FTC to complain about this company. Everyone who has had problems with wisetronics should do the same.
BTW, I ordered a Sanyo HD2 camcorder.
This company really sucks and should be driven out of business.
It is now July 9, 2007 and I guess they got the message and didn't ship anything to me.
They still suck and I will never do business with them."
"I placed an order over the phone, afterward the charges on my cc were more then $200. over the amount, they come up with a totally different answer to make up for the amount. I am diputing the charges, so don't get caught up like i did. They tell you one price on shipping and you pay more, they claim its ins. "
"I SHOULD HAVE READ THE SITE. THEY LIED!!!! BAIT AND SWITCHED. SAID THEY HAD INVENTORY AND THEY DIDN'T. DON'T BUY FROM THIS COMPANY. THEY DON'T CARE ABOUT YOU!!!!"
"DO NOT BUY OR ORDER FORM WISETRONICS
ordered sony H9 $400, after some needed ascessories was $800, thought about it for 5 mins after i hung up checked and had paid to much for acc's so called to cancel. they said we can't but we can reduce price a little. i said no cancel and they said no PAY IT. i didn't have money in bank so they called and said card declined, have another?- call your bank put in money. i said cancel order they said no. called me in 2 days said card declined. i said cancel order they said ok. i bought camera elsewhere for $20 more and got service and satisfaction. thats not what they wanted me to have. They are based in NYC Will visit them next time i'm in town, see if they exist or not.
"
"My experience was awful. Similar to all other posts here. When I didn't want to puchase addons my item was on backorder. It was only avail with the addons. Thank goodness I still had time to order from a good store."
"STAY AWAY FROM THIS COMPANY...ITS A SCAM!!!!!
They decieve you and unfortunately I didnt realize this until my order was on "back-order" for almost 3months now. I have attached another similar experience so I wont have to spend an hour repeating the same thing everyone else has. I spoke with a "Vinny guy" who purposely hung up on me, then i called again and he disguised his voice. What a crocked thing they're doing! How do they stay in business???!!! I feel bad for all the other people who cant get their money back. They DO try to sell cheap then upsell you with over-priced crap you dont need. If you dont purchase it then they send you an e-mail stating that they dont have your product in stock. Where is this business...If I find out I will have FBI they in a heartbeat! They should all be thrown in jail for fraud!!
This is taken from the Better Business Bureau Site:
Website: www.wisetronics.com
Type of Business: Electronic Equipment & Supplies-Dealers
The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.
Nature of Business:
According to complaints filed with the BBB, WiseTronics employs bait and switch sales tactics in order to sell more merchandise. After placing an order on-line, consumers receive an e-mail instructing them to call the company to "confirm" their order. Once on the phone, sales representatives try to sell consumers extra batteries, accessories, and warranties, some of which are included with the camera. When consumers decline, their order is cancelled or they are told that their item is not in stock.
Customer Experience:
Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
PEOPLE WHO GOT SCAMMED....DO SOMETHING ABOUT YOUR EXPERIENCES. FILE AN ONLINE COMPLAINT TO THE BBB SO THESE CROOKS GET WHAT THEY DESERVE!!
This review was modified by its author, alucer1, on 5/16/07 12:58 AM.
Order Date 5/15/07
Here's a similar story to mine.........
Very Dissatisfied
Reviewer: jcushing (1)
5/15/07 1:34 PM
Placed order on 4/30/07 and received confirmation email. On 5/3/07 I received an email saying I need to call and verify my order. I was told it was in stock and I then received the obligatory up-sell, to which I answered NO to all options/accessories. The guy went from very friendly to somewhat rude when I didn't get any add-ons. Shortly after the conversation concluded, I received an email stating that the item was out of stock and it will be 5-6 weeks on backorder. The email said that if I wanted to cancel, simply reply to the email with "Please Cancel Order #[xxxxx]". I have done this three times and not received confirmation of a cancelled order. In addition, the order status on the website still lists as "pending." Despite assurances in the email that they will "take care of the rest and destroy any sensitive information included your order" they still have my credit card info on file in this pending order.
I do not trust this company and recommend everyone stay away.
"
"WISETRONICS IS CRIMINALLY FRAUD. TOTAL SCAM. I ORDERED A PANASONIC PVGS-320 OVER THEIR WEBSITE FOR $229.00. CALLED THE NEXT DAY TO GET STATUS OF SHIPPING. BAITED TO INCREDIBLY MARKED UP FILTERS AND BATTERIES WHICH I DECLINED. SAID SHIPPED IN 1-2 DAYS. TODAY SHOWED UP AS 'BACKORDERED' .I RECALLED ANOTHER SALESMAN TO ASK IF THEY WERE IN STOCK AND HE SAID YES. CALLED CUSTOMER SERVICE, THEY SAID "OH YOU ORDERED THE ONE WITHOUT WARRANTY NOT AMERICAN, NO BATTERY, NO CHARGER. I TOLD THEM I SPECIFICALLY ASKED SALESGUY AND EMAILED THEM. DID I WANT TO CANCEL?
I DID OF COURSE. WHAT THEY SCAM IS...IS OFFERING LOW PRICING. IF YOU GET THAT AND NO AFTERMARKET, THEY 'BACKORDER' AND FALSELY CLAIM YOU ORDERED SOMETHING ELSE, SO TAHT YOU WILL CANCEL.
THE 'WEBSITE' THAT POINTED ME TO THEM TOOK OFF THEIR LOW PRICIING WITHIN 20 MINUTES OF MY CALL SO I SUSPECT THEY OWN THIS 'SEARCH' SITE AS WELL.
IMMEDIATELY REPORT THESE CRIMINALS TO THE BBB. "
"Buyer Beware! Do not get baited by their low prices. They will not sell to you without trying to add items you don't want. Here is my email I sent to cancel:
Wisetronics
To whom it may concern,
I am extremely disappointed with the order service or should I say lack of order service I received from your company. I had called and spoke to David Extn. 201 on Friday June 15, 2007 to place an order for a Panasonic Lumix DMC-TZ3 Blue digital camera. I asked if it was in stock because I needed it quickly, he told me yes it was in stock. I said "OK" I would like to order it. He took down all my information and then told me I should order other items such as the extended warranty, lens cleaning kit, extra battery, etc. I went ahead and added the extra battery but did not want anything else. He then gave me a total of $350 which I asked what the itemized breakdown was. He said it is for the camera, extra battery, lens cleaning kit, and shipping (which was supposed to be 3 day shipping). I said hold on I did not want the lens cleaning kit. So he said he would take that off. He now said the total was $342.68. I said that includes the 3 day shipping "right"? He said "yes"! He then gave me the order # 314430 and his name and extn. #.
I then called your Customer Service department today to check on my order. Here is what happened: First attempt: I gave my order # to a man who said our order #s do not begin with a "3". He then asked for my name which I gave him and he put me back on hold. After waiting for about 5 mins another man picks up the line and asks me for information again then puts me on hold again. After waiting for another 10 mins another man picks up the line. I tell him he is the 3rd person to ask the same questions and he says hold on and puts me on hold a 3rd time. I was then left on hold for over 30 minutes with your message repeating your call will be answered in approx. 1 minute. At this point I hung up and called again. A lady named Rachel answered and I told her that she was the 4th person I had talked to and no one could find my order. I said I have my order number so why couldn't it be found. She then ask for my name which I gave her, still couldn't find order. Asked for my zipcodes, still couldn't find order. After all that she says you need to check with your credit card company to see if we billed you. WHAT!!! If you have no record of my order how can you bill me? I don't know how you keep records of your customers but a name should suffice and in my case my name is unique so there can be no mistake. I then hung up and called again and spoke to David at his extn. 201 since that was one of the things he gave me that was correct. After telling him the information I guess he sort of remembered taking the order and tells me the item is out of stock. I told him you said the item was in stock when I placed the order with you. That is the reason I asked for 3 day shipping. I then ask how long to get in stock and he replies 2 to 3 weeks. At that point I told him "CANCEL MY ORDER and DO NOT BILL ANYTHING". He said he would cancel the order. This confirms my cancellation!
Will not sell to you if the price is not right for them."
"Based on what I thought was a good price, I placed an order with
Wisetronics.com for a Panasonic Lumix DMC-FZ8 for my father-in-law. A
couple
of days later I get a call saying "Ya know, that doesn't come with a
battery
(first lie) you need to buy one, we have the 2 hour battery for 39 and
an
extented 8 hour for 99" I asked him point blank "You mean this camera
doesn't come with a battery?" he said "No, you need to buy this one,
but buy
the extended one and I will throw in the other for free!" (second lie)
I
checked on this and the kit from the factory comes with the battery and
charger. I cancelled the order, the guy on the other end of the line
said
"Ok, your order is cancelled" (third lie). Now, nearly two weeks later
I get
a shipping notice saying my order from them has shipped. Luckily I
called my
credit card company when I cancelled the order and told them I had
cancelled
it and to make sure that a note was placed in the account. I called
them
back today and disputed the
charge.
I also sent a note to Wisetronics telling them I didn't want the
camera, and
if they shipped it it would be unsolicited merchandise. Under the laws
of
the US if you receive unsolicited merchandise you are under no
obligation to
return it to pay for it. I thanked them for the free camera.
Watch these clowns, don't use them!!
--------------------------------
"
"This company is disgusting!
The guy "verifying" my order asked me "Do I want the plastic or glass filter kit with this lens?"... he offered glass for price of plastic.. This made me wary..so I said "just send what I ordered!" then he asked "is there was a reason you are not purchasing the better model." I said " I want the Nikon Lens I ordered!" .. He than said it was a Gray goods item..
So I cancelled my order. Unfortunately he already had my credit card info! I'm sorry I didn't know about resellerratings.com before going to this bait and switch outfit.
"