"Was so pleased to be able to send my daughter in Glasgow some NZ wine for Christmas. She never received it and despite the many emails I sent asking when the order would be delivered and then a refund request I have had no response from Wine Direct UK and have not been refunded. Total scam!"
"Ordered a delivery in December and order is still pending...I have emailed and called the company - with no response. The UK recipient has also called and emailed with no response. Do not buy from this company."
"I ordered Christmas wines for my UK family to be delivered in time for Christmas. The order has been ‘pending’ for three weeks. No delivery for Christmas, no comms, no one answering the phone, no reply to emails. This company will scam you. I have requested a refund via my credit card, but it’s much easier not to use this charlatan company. I am so disappointed. Utter rubbish all round. "
"Weeks after ordering my Christmas wine, I have no wine, no response to any emails and they do not answer the telephone. They are thieves. Please do not use and find yourself in the same position. £328 down. "
"I ordered a bottle of wine on June 29th 2023 for my brother-in-law's birthday. It never arrived, though the money left my Visa account on the same day. I asked for an update on August 2nd... no reply. Repeated my request for a progress report on August 30th. Still no reply. I see from the Trustpilot site that the company changed hands in June, and hope that the new owner didn't pay too much for it, because the service ****, as is confirmed by the fact that as of today, 53% of their reviews are one-star. I don't know if this execrable service is caused by inefficiency or dishonesty, but either way, AVOID THEM LIKE THE PLAGUE!"
"Experienced a delay in my order due to shipping issues, but the owner Helen gave me a call this morning to apologise and offer both a refund + goodwill voucher. Will be sure to give them another try on my next order."
"The new owners of this business seem to have got to grips with the resurrection of this popular web based wine sales outfit...happy customer!"
"Same experience as other uses. They get the my 174GBP quickly, but then I have not received my order for 1 month now...
No answer on the phone, no answer to the messages on the online contact. "
"This shower are blatant thieves plain and simple. I ordered on 21st November 2018, money taken same day, and I still haven’t received my order. My emails are ignored, Messages on their online contact form asking for updates also go ignored. If you call you only ever get an answer machine, I leave messages but never get a reply.
PLEASE if anyone has similar experiences PLEASE report to Citizens Advice, they will pass claims to Trading Standards, surely if enough claims these thieves will be investigated and shut down. This company is part of the Fermentation group who own justincases.co.uk so AVOID that company too!"
"I ordered wine on 18th December but I have yet to receive the wine. They took payment of £50 twice. Tried to call and email no answer. We have send the information to X-Ray hoping they will get in touch soon "
"
If you read this it may be too late for you but they will take your money and they won't send the wine... after 39 calls, numerous emails and messages on the website I have contacted my visa. No much that you can do.
Update: I have received my wine today, a bit late... still haven't said anything they just send the wine."
"Similar to the others, I have paid and received nothing, with no response to emails chasing my delivery. I have contacted my VISA company and thankfully they have cancelled the transaction.
Con Men.
"
"I ordered..they did not ship...have not returned my money...waiting 2 months...keep giving excuses and stalling."
"THEY DONT SUPPLY THE WINE YOUVE ORDERED. THEY DONT ANSWER THE PHONE. THEY DONT ANSWER EMAILS. ITS A CON. DONT USE THEM. "
"Extremely poor is actually a slightly positive review for this company.
Happy to take your money but not deliver your wine!
So if you like this idea I would strongly recommend you use them..... if not then avoid them.
No update, no one in the office, no email correspondence and still no wine almost a month later (for an anniversary)
"