ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
1/5

2018-03-31

Latte love not whole

"You have a ways to go to make your site work. I had to get a new password 3 times because after I signed in, the newest one was gone. Also, my history was not available except for 3 different purchases, for 3 different times, and I couldn't find my last purchase. I'm not going to spend any more time on your site, because it just doesn't work."


Verified
5/5

2018-03-30

Great advice. Great products.

"Replaced 13 year old espresso machine bought from WLL. New Profitec Pro 500 PID Amazing. "

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2018-03-30

Convenient, reasonable and reliable

"They had just what I wanted and got it to me when I needed it."


Verified
5/5

2018-03-30

Excellent Customer Support.

"My machine broke down and support did a great job of getting me the parts and information I needed to do the repair properly, thanks!!!"


Verified
5/5

2018-03-30

Great coffee

"My espresso coffee from Whole Latte is always wonderful."

Detailed Review Benchmark + -
Pricing of products and services

Verified
5/5

2018-03-30

Always promptly delivered.

"Great selection and delivered promptly."


Verified
5/5

2018-03-30

HERSH'S RATING OF WHOLE LATTE LOVE

"SERVICE WAS GOOD. THE PRODUCT IS GOOD. WHAT MORE COULD I ASK?"

Detailed Review Benchmark + -
Product Returns/Refunds/Exchanges
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service

Verified
3/5

2018-03-30

Good products, sketchy custoemr service

"I ordered some cleaning supplies online for my espresso machine. Somehow, one of the two items got dropped from my shopping cart and I didn't notice before I finished the order because the web page format didn't fit on the iPad I was using - so the order summary wasn't visible. When I placed a second order for the lost item, I was charged an extra shipping/handling fee. When I called customer service to ask them to collapse the orders and waive the fee, they said all they could do was allow me to cancel both orders (each of which would incur another fee) and place the full order again. They offered to waive one of the cancellation fees, which still would make me pay two fees. Surely there was SOMETHING they could do more than that. And I hope they redesign their web site so iPad users can see their order before paying for it!"


Verified
5/5

2018-03-30

Love this place

"I always buy my espresso machines and coffee here, great selection and reviews are very useful"


Verified
5/5

2018-03-30

Great! Customer service.

"On the phone or u-tube it was a friendly and informative experance."


Verified
5/5

2018-03-30

Excellent service

"Whole Latte love has a great website with wonderful reviews of products. More importantly to me they also have the best technical support that I have found. The have "how to" videos for almost everything and they also have telephone support. I had a problem with a milk carafe on a super-automatic espresso machine. I worked with the telephone support technician who helped me get up and running again. I will continue to do business with this company."

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Verified
5/5

2018-03-30

Friendly efficient service

"Very helpful answers to my questions and has provided great service for repair."


Verified
5/5

2018-03-30

Love it

"Excellent prices and service"


Verified
5/5

2018-03-30

Quick replacement

"We've owned a Gaggia espresso machine for several years, and we were pleasantly surprised that the replacement for the broken basket handle arrived on our doorstep 3 days after ordering it. Thank you Latte Love, for the great service."


Verified
5/5

2018-03-30

Always Excellent

"Great as usual! Highly recommended!"