"In general I really like WLL's web site and all of the information available - especially the videos. Tech Support and Sales are fairly knowledgeable and responsive. Their handling of my recent issue, however, was disappointing. I purchased a new grinder and optional coarse burr only to find that it was incapable of performing as advertised. I shared my research with WLL in which I learned the manufacturer's claims were accurate with my experience and different from WLL's web site. After multiple interactions with WLL Tech Support and, in my final email, copying Customer Service and Sales, no changes have been made to the web site and no offer of refunds or exchanges were made. WLL continues to misrepresent the capability of the grinder they sell, fails to make corrections when presented with clear, conflicting manufacturer specs and were plenty happy to recommend that I upgrade to more expensive grinders to get the function they advertise on the grinder I bought. A customer-driven company would have made immediate correction to their web site, apologized profusely and offered some kind of deal for me to get the function that I was led to believe I was getting. Didn't happen. I was initially impressed, but ultimately WLL falls into the basket with everyone else and values sales over satisfaction. I thought I had found something special with WLL. Sadly not so."
"No comments.
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"Great sales support. Great follow up."
"The experienced customer service/sales team at Whole Latte Love didn't let me down. They helped me select a new coffee maker, working with my budget and size requirements. While the machine was in transit, they answered my questions about filter size and the right grind for the beans. Bonus: a bag of coffee arrived with the machine! I would not buy a coffee or espresso maker anywhere else. "
"Everything has been great "
"My order arrived on schedule and Whole Latte Love provided all the videos and guidance I needed to set up and brew quickly. The entire transaction was effortless and the Gaggia Brera is great."
"Ordering was easy and convenient. The coffee arrived quickly and in great condition. Great Service!"
"Had a online chat about their machines. Went with their suggestion and purchased a Gaggia brewer and it is perfect for my needs. "
"Pre-sales support was excellent - I watched literally hundreds of their YouTube videos of comparisons and feature reviews. When I purchased, it was shipped on-time and got to my home quickly. After un-boxing I watched more How-To videos in order to correctly set up the Espresso machine I had purchased. I did not need any hands-on support since the videos told me everything I needed to know. Later I purchased a water filter and connections from them and there were videos for that too! I still re-visit their site from time to time to watch the latest reviews and how-tos to see if any of them are relevant to me. They are a professional operation and definitely know what they are doing."
"The grinder arrived sooner than expected and I am very satisfied with its performance."
"Always good prices, prompt delivery, easy ordering for what I want in Coffee"
"At Whole Latte Love they do everything right. A great selection of products, good prices and quick delivery. And on top of that many instructional and informative videos on YouTube that are very helpful with buying decisions or with maintaining gear."
"Great selection for expresso related products and reasonable prices."
"Switched to this site to buy Kimbo beans and save a few dollars. Found the best-if-used by date to soon for the volume of beans I bought. Probably why the price was so good.
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"Have bought from WLL for many years and have always been satisfied with the equipment and coffee. They have such a huge breadth of items that it would be easy for anyone needing coffee, coffee brewers, espresso machines, et. al., to find what they want quickly and efficiently. Great pricing, too !!"