"I bought a dining table but was given wrong part, wrong fittings and no instructions. When questioned they simply suggested me to put it together with some screws rather than sending us the right part and fittings. They knowingly sent the mismatched and very slow in response. After months of going forwards and backwards with them they suggested me to pack it up for them to collect. Instead of fully refund they want to deduct delivery fee. Why should I pay for delivery fee of defective item? Avoid at all cost. After this event I read many bad reviews with similar situation. The knowingly sending out sub standard item. Avoid "
"We had an extremely disappointing experience with our purchase from this company, and I want to share our account in the hope that it can assist others in managing their expectations when dealing with Weilai Concept.
Our choice was the Neekor coffee table, ordered through their website. Upon placing the order, we were promptly informed that the delivery would take 8-12 weeks due to the product's origin in China, which we accepted. Approximately 8 weeks into the waiting period, a gentle nudge via email led to the disclosure of a delivery date. Up to this point, everything seemed reasonable.
However, our satisfaction soon turned into frustration when the delivery team arrived. A large industrial-grade timber crate was deposited in our living room, and they left without assisting my wife (who was home alone) with removing the crate. Our previous experiences with other companies involved furniture assembly and packaging removal, making this stark contrast in service quality quite surprising and disappointing.
After reaching out to Weilai Concept seeking clarification, their response was astonishingly unhelpful. They sent a picture of a hammer, suggesting its use to open the crate and packaging. The situation was exacerbated by the fact that my wife was left to handle this hefty table unaided, considering the risk of injury from nails and splinters. The explanation given for the crate's delivery mode being a preventive measure against damage, while somewhat valid, neglects the fact that other overseas retailers manage to deliver items safely without imposing this burden on customers.
Upon my return home from abroad, approximately 10 days after the table's arrival, we managed to unpack the encased table only to discover a major oversight - the table lacked the attached legs. Despite scouring through drawers and packaging, the legs were nowhere to be found. Further investigation beneath the table yielded no screw holes where the legs could be affixed. Adding to the disappointment, the table displayed prominent scratches along its side. This entire ordeal rendered the entire delivery process subpar and inconsistent with our expectations.
Our attempts to seek assistance from their customer service were met with frustrating delays and, shockingly, a sarcastic response rather than any form of apology. I reached out to them regarding the missing legs on August 12th, and today, on the 15th, we have yet to receive a reply. Beyond the inconvenient delivery and surface scratches, the absence of table legs is a significant issue, fundamentally altering the advertised product. This experience highlights the need for caution when considering an order from Weilai Concept, as appearances can be deceiving, and what is presented may not align with the actual product received."
"The sofa is incredibly comfortable, with plush cushions and ample seating space. Its sleek design adds a touch of sophistication to any room, while the durable construction ensures long-lasting quality. An excellent choice for both relaxation and style."
"The company's customer service was exceptional. When I reached out with a minor inquiry about adjusting the armrests, their team responded promptly and professionally, ensuring I had the best possible experience with the chair."
"Great product. The table was very stylish. Fast delivery. Thank you"
"I opted for the three-seater version of the ComfyHome Deluxe Sofa, and it fits perfectly in my living room. The dimensions are just right – not too bulky and not too small. The seating capacity is ample, accommodating multiple guests comfortably. Additionally, the sofa's design allows for easy rearrangement of pillows and throws, giving me the flexibility to change the look and feel of the room whenever I desire."
"Product was very good. highly recommended"
""I absolutely love the leather accent chair. Its sleek design and the comfort it offers is second to none. It fits perfectly into the corner of our living room, adding a modern and chic look. It's the favorite spot for everyone in our house, from morning coffee to late-night reading sessions.""
"The craftsmanship of this table is truly remarkable. It is evident that it is built to last. The materials used are of high quality, ensuring durability and stability. Even after months of daily use, the table looks as good as new, without any signs of wear or tear."
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From the moment I unboxed the chair, I was impressed by the attention to detail in its design. The sleek and modern aesthetic seamlessly complements my workspace, while the premium materials used in construction convey durability and sturdiness. The adjustable features, including height, armrests, and lumbar support, allow for a customizable fit, catering to individuals of various body types and preferences. The chair's solid construction ensures it will last for years without any signs of wear or degradation."
"The midnight blue velvet armchair has been an absolute showstopper in my home. The elegance, the plush comfort, and the rich, deep blue color... it's simply a masterpiece. I love how it adds a pop of color and a touch of luxury to my living room. The material is very high quality and easy to clean, which is a blessing with two young kids around. It has become everyone's favorite seat in the house, whether we are entertaining guests, reading, or simply relaxing.""
""The Italian-style bookshelf is the perfect blend of functionality and artistic design. The shelves are spacious and can hold numerous books, picture frames, and decor items. The quality is exceptional, and the design is striking — the carved wood detailing and the rich walnut finish make it look like a piece from an Italian art gallery. It has added a sophisticated touch to my study room, making it a space I truly enjoy spending time in.""
"The dressing table's mirror is not only a beautiful addition but also highly functional. The mirror is of excellent quality, providing a clear and distortion-free reflection. Its size is perfect, allowing me to comfortably apply makeup, style my hair, or check my outfit from head to toe."
"Versatility and Functionality: One of the highlights of this coffee table is its versatility. The ample surface area allows me to showcase decorative items, such as vases or books, while still leaving plenty of space for drinks and snacks during gatherings. Additionally, the presence of built-in storage compartments or drawers offers a convenient solution for organizing remote controls, magazines, or other small items."
"I ordered the Nordic Shoe Storage, and the problems started from the very beginning. Firstly, it took an excruciating three months for the package to arrive.
When it finally did, I was shocked to find that the shoe storage unit was missing! The package contained screws and storage legs, some storage parts but the main door were missing. To make matters worse, the product's dimensions were completely wrong, measuring a staggering 127.5 cm instead of the specified 64 cm.
I tried contacting the seller multiple times to address the issue, but to my dismay, there was absolutely no response from their end. . I urge other potential buyers to be cautious when considering purchases from Weilai Concept's online store. Their lack of responsiveness, along with the inaccurate sizing and incomplete packages, make them a highly unreliable option."