"Top-quality furniture, expert delivery, and assembly services. I couldn't have asked for a better experience. I love the dining set! The pricing is excellent, and the online ordering system made it easy to buy the correct number of chairs along with the table. I highly recommend them as a company."
"This was my initial purchase from this online store, and it turned out to be a worthwhile decision. The delivery exceeded my expectations, the items were securely packaged, in excellent condition, and of good quality, offering great value for money. The table looks wonderful, very nice colours. My only wish is that the table was available in a larger size than 30cm."
"My entire experience with WEI LAI Concept, from placing my order to delivery, was excellent. I was impressed by the competitive prices and the superb quality of the furniture I purchased. The customer service team kept me well-informed about the delivery schedule. I must also mention the delivery team, who were exceptionally polite and friendly. I would wholeheartedly recommend WEI LAI Concept and will certainly be a returning customer in the future."
"We ordered two sofas in December from weilai and the customer support there was great. Delivery arrived a couple of weeks ago, very pleased with the service and the sofas are beautiful. Just ordered an extra chair and footstool online and the process was equally smooth and hastle free, thoroughly recommend Loaf if you are looking for cool, comfortable furniture and great customer service."
"The White Barcelona Daybed from Weilai Concept is a masterpiece of modern comfort and timeless design. The daybed's ergonomic structure provides unparalleled relaxation, making it the focal point of my living space. Weilai Concept's commitment to quality is evident in every inch of this daybed, creating a chic and inviting haven for lounging. This purchase exceeded expectations, delivering both aesthetic appeal and unmatched comfort. Highly recommend!"
"Avoid! I purchased a sofa from Welai concept and it was supposed to be delivered within a few days. The next day I received an email advising the sofa is out of stock and they haven't updated the website yet (first red flag). They offered me a different size sofa that could be delivered within 2 weeks or I could wait for 4-5 weeks for the one I originally ordere. I chose to wait for my sofa.
I then received a order tracking link. After clicking on the link, it showed me estimated delivery for end of January (2 months away) - second red flag. I started looking online for real reviews, checked the name of the company that the payment was made to (different to Welali, but it's common). After a short investigation, I knew the company director's name (Chinese national) and their registered address (a flat in London). I also checked their warehouse address on Google maps and it looked liked a small storage unit rather than a proper warehouse.
I asked Weilai for a refund. Almost immediately I received an email with an invoice marked as 'refined'. I asked them when I will receive my money back and they sent me another email with a link to their Terms and conditions and also stating that they will deduct 10% because I 'confirmed' (whatever they mean).
I then called my bank because luckily the payment was still pending, and asked them to cancel the transaction. After an anxious almost 24 hours wait, I had my money back in my bank account.
Lesson learned for the future, always read real reviews, don't believe that reviews on the company website are real."
"I recently purchased a sintered stone office desk from Weilai Concept and couldn't be happier. The desk's quality is exceptional, with a durable surface that resists scratches and stains. Its sleek, minimalist style fits perfectly into my office aesthetic. The desk is also highly practical, providing ample workspace without taking up too much room. Delivery was prompt, arriving well within the estimated time. Highly recommend!"
"My experience with Weilai Concept has been exceptional in every aspect. Their furniture designs are not only aesthetically pleasing but also highly functional, adding both style and practicality to my home. Additionally, their customer service was top-notch, and the delivery time was surprisingly quick, making my overall shopping experience with Weilai Concept truly satisfying."
"DO NOT SHOP FROM WEILAI CONCEPT FRAUDULENT COMPANY READ OTHER 1 star reviews before you shop - Purchased a gold nesting table which was not gold more like copper or brown as described on other websites also table had other defects. I had to fight for a returns and had a really bad customer service experience ever in my entire life, have never experienced anything like it - I was basically told I was lying and nothing was wrong with the table but at the beginning I had been offered a compensation gift to say sorry but soon as I asked for a refund on the basis that the table was not as described and had defects they told me No everything I was telling them was not right so they insisted the table was gold and my lighting was either to dim or too ambient and small table had got tempered glass written on it which again they told it was the logo not writing - I got one email every 24hrs that was to basically patronise me and tell it no my true - eventually after telling them I have contacted trading standards and sending them emails of the consumers act 2015 they arranged a returns telling me they will look at the tables once received and decide if they will pay for returns or charge me - so obviously nothing was wrong with the table as they kept telling me even before looking at it so have charged me the return fee - I have reported them to trading standards and my bank so should get the returns charge back but would say never ever again and now I feel I can’t trust any online stores - absolutely ridiculous- it’s a fraud as I believe if I didn’t take this further and threatened them with trading standards I would have not got my money back. Terrible awful company to deal with- STAY AWAY IF YOU CARE FOR YOUR SANITY AND MONEY"
"They sold me 2 Sofas that contravene The Furniture and Furnishings (Fire Safety) Regulations insofar as they don't have the legally required fire safety tags on them.
The delivery was late with nonsensical excuses given. When they were delivered packaging was awful; bits of assorted cardboard and plastic and scraps of bubblewrap stuck with yards of sellotape all held together in a torn plastic sack. Everything was in Chinese with no English translation even the instructions to attach the legs - (thank god for smartphones and Google translate).
I am currently trying to get them to collect them and get my money back as they shouldn't be selling them in the 1st place - I have been in touch with Citizens Advice consumer division who are passing the complaint on to Trading Standards. Hopefully something will be done about it.
Their slick website belies the kind of company it is. I will never buy from them again or any other company that doesn't have a telephone contact number
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"I recently bought a chair, and I have to say, its quality exceeded my expectations, just as I anticipated. I firmly believe this chair is constructed to endure for a lifetime. The process of ordering online went smoothly, and when I decided on a different color, it was a breeze to make the change. I want to express my gratitude for the outstanding service. Many thanks!
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"I purchased a beautiful Pumpkin Armchair, as a gift for my son. The chair is very comfortable and high-quality! I'll strongly recommend it to my friends and family."
"I recently purchased the Tandy Dressing Table and it's truly a gem! Its sleek design fits perfectly with my bedroom decor, and the quality is exceptional for the price. The drawers glide smoothly, providing ample storage. It's not just functional but also adds a touch of elegance to my daily routine. Highly recommend for anyone seeking style and practicality"
"Ordered 4 chairs, received 2, then another 2, two months later. Legs missing on one set of chairs. No help whatsoever from customer service ('Amy'). Reported to Trading Standards and Mastercard and payment was refunded. Apalling company with very suspicious positive reviews. Read the negative reviews as they all tell the same story."
"Sofa bed is not as described, came defected, the drawers came unpainted and sharp all over, wheels visible at the front and dangerous. I told them to collect sofa as it have many shape areas and its not safe for myself and children, they said I need to pay, 129 pounds for return. I opened case with bank and they told me they will take me to court because I got refund and I haven't paid return collection fee.
They want me to pay 129 pounds for return or else they will take me to court. Sofa cane without instructions, sent them email to get instructions...up to this very day they never sent it or reply or apologize.
Buy at your own RISK!! Thry should be in prison and not allowed to do business ever again. Worst company ever ... and none will be out do them 0 star ratings."