"Haven’t seen any other ticket app with better prices than this."
"A concert was postponed and my party couldn't attend. VS refused to help. They said they only work with sellers, that their is no way to complain and they don't transfer phone calls to supervisors."
“We understand it's frustrating when a performer reschedules. While we're only able to give refunds for events that are fully canceled, there are some options available to you. Once a new date is announced, we'll notify you by email. Your tickets will still be valid for the new date and if you're unable to attend, you can sell your tickets independently to a family member or friend. You're also able to list them for sale using a resale platform.”
"Bought and paid for tickets plus parking to UT game over 6 weeks ago, received parking voucher no prob. 5 days before the event called customer service to make sure there was no prob with the tickets. They confirmed they would be sent. Fast forward 250 mile road trip, 2 hours before game time nothing. Called in only to be told sorry your tickets are cancelled we’ll refund you. Unreal, no warning no update then when I said find me tickets was told ok, co firm cancel rebook 2 sections over no prob wait 15 min. Again standing in Austin outside the stadium. Fast forward 40 min nothing, called back spoke to John, he was awesome really tried to help. Told me no idea what’s going on still processing. Thankfully put me on hold to escalate, rem i was told no prob second set of tickets were good to go, still on hold 10min later he comes back oh sorry those are cancelled too. Obviously not his fault thankful he took the time to try but ended up with terrible tickets top level off to the side and left early. Point is you take the 800 in advance maybe let customers know there is a problem 2-3 days prior to avoid such a crappy experience. Still upset prob lost me as a customer but people need to know they take the money up front and don’t bother to check that the tickets actually are delivered. "
"What a scam!! We bought 2 Queen tickets at COTA (Austin) for October 21st. We purchased in May. Went to the COTA venue at 2pm and attempted to retrieve tickets via the VIVID app. Followed the link to retrieve tickets (to Ticketmaster app) and no tickets.
We attempted CHAT on app for 2 hours of and them resending link x 2. Neither worked!!
Called spoke to agent Barbara who remained on the line the whole line. She stated, at the beginning the the tickets were still "pending" and she needed to put us on hold to speak to the broker (to release the tickets). She did and forwarded a link. While she was on the line...we did not retrieve any tickets on the Ticketmaster account. She confirmed they were never received.
She then attempted to get us NEW tickets but was sold out. She said give them 3-5 days for a refund and reinterpreted that she hasld everything in her note for the "investigation."
4 days later I email Barabara. 2 days later she replies as she will "investigate" further. 5 days later we call VIVID direct.
We talked to agent who transfered over to another department who said the Seller showed proof of release. Therefore, they did not owe us a refund.
I am for sure thinking they did not have a release. They had sold our tickets to someone else. Because if the tickets were released, and were ours, then they would be able to send them (again) electronically to US.
They could not resend these electronic tickets. BS. NEVER AGAIN!!"
"You canceled my purchases twice and the three reps I dealt with could not tell me why. This has never happened to me. After ~2 hours in chats and/or phone calls, I gave up and bought the same tickets from StubHub. This was a huge waste of my time but I won't happen again because I will never use you again."
“Hi Mcrc, we apologize for any inconvenience caused by the cancellation of your orders. In some cases we are unable to connect the provided information with the card holder, and in these cases we feel it's safer to cancel the order to prevent potential fraud. Making sure your billing information is updated with the financial institution who issued the payment method in question and that you're entering it correctly during checkout will typically rectify the issue. If you'd like, you can reach out to our specialized team by sending a direct message over Facebook, Instagram, or Twitter to our official pages and we'd be happy to look into this to give you a more concrete answer as to why your orders had been cancelled. We're glad that you were still able to attend the event despite the snag in the ordering process. ”
"I called and I spoke with Chris He was very nice. And very Knowledgeable I will definitely use their service again"
“Thank you, Andrea! We appreciate you taking the time to leave us a review and to highlight Chris' amazing service. We look forward to helping you get to even more amazing events.”
"DISGUSTING. I”LL GO ON FACEBOOK , X. ETC. and broadcast VIVID LIE’s !!!!!!!! Do not trust VIVID !!!!!! BUY YOUR TICKETS FROM A DIFFERENT , BUT HONEST COMPANY ….."
“Hi there, we're disappointed to hear that there appears to be a discrepancy between the discount offer you received and what you had calculated the discount to be. If you had reached out to our phone representatives to place your order, they are not always able to honor discounts offered via email a s those are typically only valid via our website or app. If that wasn't what happened, please reach out to our customer service team via our Contact Us page where you can send us an email with more context, or you can reach our specialized team by sending us a DM via Facebook, Instagram, or Twitter to let us know exactly what happened with the discount offer.”
"It was a little confusing on the website so I called and spoke with Jennifer who was able to guide me through the process and I was able to book my preferred parking."
“Our agents are always available to make sure you get exactly what you want. Thanks for the feedback!”
"I entered my credit card it went through and then received an email asking for pictures of my ID my face. My credit card statements. Really????? And the. I called. Made me make the reservation by phone to find out that the process was the same. I at this moment have 5000 dollars in the air waiting to see if I will get them back due to the cancelations I made. I will not send pictures of anything much less my ids and my statements over the internet. Very crazy and unfortunately a bad experience. Email me for more details. "
"We got a survey from vivid seats telling us that if we completed it, we would immediately get a 10% discount code. Well I filled out the survey, and of course didn't get a code. I got a message saying we didn't qualify for a focus group, but the survey was presented as a discount code opportunity. I started a chat conversation to ask about it, and was directed to an 800 number, and nobody took responsibility for the false marketing.
And I don't like that I have to give my credit card information to see the final price. Seek Geek doesn't do that. StubHub doesn't do that. It's not right. Do better."
“Hi there, we understand your disappointment when you were excited to participate in a survey to save on your next ticket order. The discount code offered is provided upon completion of the survey, and we are sorry to hear that you did not qualify for this specific survey, but we may have more in the future!
We are sometimes required to charge sales tax based on your billing address, and we want to show the full price breakdown in one place to reduce any confusion about the final total. This is why we display the total once we have calculated any applicable sales tax or other processing fees.
We hope this information has helped provide a little clarity and that you consider giving us another try in the future, especially if you're sent another survey offer that you may be eligible for.”
"As always it's an easy and efficient way to get tickets to any event that you want. Customer service representative was knowledgeable and personable."
“Hi Charles! Thank you for the feedback. We're thrilled to hear that you found it easy and efficient to get tickets to the event you wanted. Our team takes pride in providing excellent customer service, and we're glad to know that our representative was knowledgeable and personable in assisting you.”
"I purchased a concert ticket and have had a critical family emergency. I contacted customer support to see if I could get a refund. They BOT said it had to verify my information in order to speak with me. It asked my person identifying questions and when I replied, it stated that I had just accepted my ticket. The BOT did NOT say that is what I was doing! So, next, they tell me I cannot get a refund because I already accepted my ticket. They told me that I could re-sell it so I tried that only to find out they actually have re-sale BLOCKED. So, next they told me I could sell my ticket privately and transfer it. So, I tried that only to find out that they are holding my ticket and will not deliver it to my email until three days before the concert. I can't privately sell and transfer a ticket I don't have. They make it seem like there are options to get your money back but the truth is they block all of those methods. I can't even believe I got taken advantage of like this. They basically have just robbed me of my money and there is nothing I can do. Don't use this company!!! Also don't use ticketmaster because they are linked together and operate as one. Good luck finding a reputable place to buy a ticket but trust me, this isn't it. "
"I bought tickets 3 times for the same events and all 3 times it kept getting canceled! We spent 2 hours on the phone trying to figure it out and nobody was able to assist. I was asked to use another card so my order wouldn’t cancel and he said he would watch my order to avoid cancellation, nope still canceled! I will never use this website again! The customer service and whole purchase experience was horrible!’ "
"From beginning to end the customer service was impressive. Awesome "
"Do not trust Vivid Seats. Both of my last two orders have been horrible experiences. Previously, I purchased tickets to a City SC soccer game in St. Louis. I was delivered tickets to a game in Minnesota against Colorado instead and it took an incredible amount of back and forth to get it correct. This current issue; I purchased tickets on 6/7/23 to a Chicago Fire game on 10/4/23. This event was one that required travel, and it was a little frustrating that the tickets were scheduled to be delivered on 10/3/23 but that is not the problem. 10/3/23 came and went and the tickets were still not received so I contacted Vivid support that afternoon. They said they contacted the seller to remind them to send the tickets and that they would still be delivered on 10/3. Still nothing, so I contacted Vivid to cancel the order at 10 a.m. on the 4th because I was not going to make the 6 hour trip to Chicago without tickets. They would not cancel the order and were not at all understanding of the issue. Beware that the delivery dates listed are meaningless and definitely do not plan a trip to an event relying on Vivid for tickets."
“Hi Keith, we appreciate you providing us with honest feedback about your experience with us on your past two orders, and we apologize for any frustration and inconvenience that has occurred here. Regarding your previous order, we appreciate you bringing the mix-up with the tickets to our attention immediately so we could get that corrected quickly for you, and we appreciate your patience and cooperation in that regard. We hope you enjoyed the game back in August.
As for your more recent event, we understand your concern with the delay in delivery especially since the original estimated delivery date had passed. We can only provide estimated delivery dates since delivery times can vary, and venues may even prohibit means of delivery until closer to the event as a method of fraud and theft protection. Regardless, we guarantee that tickets will be delivered in time for your event or we'll make it right. Since you reached out earlier today, it appears we discussed options for a resolution with you, and we thank you for the opportunity to work together to get this resolved for you.
We hope that you consider giving us another chance in the future to help you make it to even more matches, and to show you why we're the best source for tickets to all your favorite live events. Read Less”
A rep from Vivid Seats, vivid.seats, has responded:
“Hello there! Thank you for your review! We are thrilled to hear that you have found our ticket app to have better prices compared to others. We work hard to provide competitive pricing and value to our customers.”