"I spoke to Keyth M. and she was so helpful and I really enjoyed talking to her. "
"She really look for the seat i sak for,"
“Thank you for taking the time to let us know that Mariel helped provide you with amazing customer service! We passed along your glowing review to her to help cheer her up today.”
"Working 2 shifts messed up only bought 1 ticket reps got me thru on a second ticket qwik n ez"
“We are thrilled to hear we were able to assist and resolve your issue quickly! Thanks for the review!”
"Go purchase F1 tickets elsewhere. Why sell when you can’t! With no reason they cancel 4 times my F1 ticket PO for Las Vegas."
“While the vast majority of our orders are filled, sometimes issue arise in the verification or fulfillment process that result in an order being cancelled. If you'd like more information on why your order was cancelled, please reach out to us and we can provide more information on what happened.”
"First time user. Said was outstanding, made buying our tickets easy."
“Hey there! We appreciate you leaving this awesome review. It was a pleasure helping you find tickets. Thanks for the five stars!”
"I have called several times and reached out through social media to address the horrible experience I have had . The result was I was told u don’t like it go to another site . When I asked for a discount I was told I was getting one and then charged more then I originally paid and now that the company has my money and I have tickets they could care less . "
“Hello again, Kristin! Thank you for contacting us via DM and for allowing us to discuss the order over the phone. We apologize for your experience, since it was never our intention for you to feel this way. We confirmed the orders were canceled due to security purposes and that the charges are just pending, so they will drop within 3-5 business days. We care about your experience, so we hope the resolution we provided can make things right and that your kids have a great time at the game!”
"Excellente service. Thank you so mch"
“We are always here to help and provide awesome customer service. We appreciate the five-star review!”
"I purchased tickets several days in advance for my family of 8 to Disney on ice. I drove 3 hours yo the venue to find out my tickets were never released. My family stood in the rain waiting to get in while I was on the phone eith customer service and nothing. They left Me on hold for 52 minutes either no way to get me my tickets. I ended up having to purchase tickets at the venue. I will never ever use them again. Thry strung me along to end up not providing me with anything. After I was promsed my tickets would be available. Please if the event is important to u don't use vivid seats it's a scam. "
"AFTER 36 HOURS BEGGING FOR MY TICKETS TO BE TRANSFERRED TO ME I WAS LEFT AN HOUR AWAY FROM HOME AT A VENUE I PAID $40 CASH TO PARK AT WITHOUT TICKETS! AND YOU KNOW THE BEST PART? THEY ACTUALLY TOLD ME THERE IS NO GUARANTEE OF A REFUND!!!! THEY HAVE TO INVESTIGATE! INVESTIGATE? WHAT'S THERE TO INVESTIGATE?! YOU DIDN'T DELIVER TICKETS I BOUGHT *6 MONTHS IN ADVANCE* AND THEN HAD ABOUT 15 DIFFERENT CHAT/PHONE REPS LIE TO ME FOR 2 DAYS THAT THERE WAS NO PROBLEM AND MY TICKETS WOULD BE DELIVERED! THEN YOU HAVE THE BALLS TO MARK MY ORDER AS DELIVERED LIKE YOU DID NOTHING! IF YOU BUY FROM THIS COMPANY YOU WILL LOSE YOUR MONEY!!! VIVIDSEATS IS FULL OF LYING THIEVES!!!! AFTER COMPLAINING THEY EVEN THE GALL TO MARK MY ORDER AS "DELIVERED"!!!!"
“Hey, Dave! We always adhere to our 100% Buyer Guarantee meaning we ensure that your tickets are delivered on time for your event. We take claims of not receiving tickets very seriously, which is why we always thoroughly investigate before providing a resolution. We understand that you have contacted us and that this has been resolved and you have been provided a resolution. Thank you for discussing the order with us and we appreciate the review”
"The website is easy to use, support is useful over the phone and the 10 stamp reward credit is the best!"
“Hello there!
Thank you for choosing us as your destination for tickets. It is always a pleasure for us to help fans with any assistance they need and to provide them with an easy ticket-buying experience. We appreciate the five stars!”
"Vivid Seats is ridiculous. I decided to take my daughters to an away football game and bought tickets for them in the same visitor section that I already had tickets in. The next morning I got my tickets and they were 4 sections away. I called and argued with them for 30 min while I kept getting put on hold for them to talk to “their team”. They refused to give me a refund or tickets in the same section. They told me to resell them and buy tickets again in the same section. Seriously?!?! Why would I pay their fees again and risk them giving me tickets in a different section again!"
“Hello, Michael! We always strive to make sure the experience our customers have is a positive one, and we are disappointed to hear that is not what your experience was. As a live marketplace, sometimes tickets become unavailable, and so we replace them with equivalent or upgraded tickets. We understand why this can sometimes not be ideal for our fans, and we take your concerns very seriously. We have already discussed your concerns privately via social media and are happy that we were able to come to a proper resolution for you. Thank you for your review”
"I have always had a positive experience!"
“Thank you so much for taking time to write about your consistently positive experience with us!”
"Peter G. helped me with my Christian Nodal Tickets on Sunday 8/20/23. He was very patient, helpful and knowledgable, making my experience easy and stress free. He was also very nice and courteous in my options, seats and overall experience.
Great customer service!
With Gratitude,
Andrew Castro "
“Hi Andrew, thank you so much for your kind words about Pedro! We've let him know that you were beyond pleased with his assistance the other day. Thank you for choosing Vivid Seats, and we hope you have a great time seeing Christian Nodal perform his music live!”
"I received great assistance from my representative."
“Thank you for your review, James! We are so happy that the agent you spoke with created a smooth experience for you!”
"I purchased the tickets a few hours before I was informed we needed another seat. I called and added the additional seat, but no guarantee the seat will be next to us. The concert is not until October and I purchased the seats in August. Seems that is soon enough for the 3 seats to all be together. Plus the fact that the additional seat was $40 more just hours later than I purchase the original 2 seats. I am hoping that the government does something about the fees these ticket companies charge. Totally ridiculous. I sure hope we have 3 seats together, no seat numbers provided. All same row and section. Fingers crossed. "
A rep from Vivid Seats, vivid.seats, has responded:
“Thank you so much, Dawn! You've really brightened Keyth's day with your kind words. We appreciate you choosing Vivid Seats for your ticket needs!”