"I received my order with damage on the shower base, I emailed pictures of the damage and got no response, maybe i sent it to the wrong email address, but what ever I guess l have to work with a cracked shower base. I will know better next time...Buy local so you can inspect product first.."
"Well, I can’t say I’ve had a good experience or would recommend this company to anyone I liked. First shipment: tub, fixture for a sink, and drain for tub. The tub was damaged and the fixture was the wrong color. Shipped them back. Waited two weeks again for the replacements to show. The replacement tub was wrong, it had drillings and I ordered no drillings and the fixture had to be tinkeredxwotj as the handles opened towards the sink instead of towards the user. Meanwhile I need to get the tub installed as I’ve kept backing my plumber up and I need to finish this build. I’m at a loss…"
"Our clawfoot tub arrived very soon after order. VTB was also very responsive to questions, and suggested missing parts for our order. Overall, great quality of products - the tub and faucet set are beautiful and exactly what we wanted for our bathroom. The customer service was great, reliable and instilled confidence in our purchase. Fast shipping times to Brooklyn NY. Great experience!"
"The copper sink we ordered is beautiful, great quality. Even though UPS somehow managed to damage the sink VTB was quick to respond and sent a replacement out immediately with FEDEX. I was impressed with our customer service representative, she was amazing."
"Everything we ordered came quickly except for our pedestal sink faucets that were back ordered. VTB kept us updated through email and outstanding customer service by phone. All products are of outstanding quality. Super happy w/our purchase! Will definitely buy again from VYB and would recommend to friends and family!"
"I purchased a bridge style kitchen faucet from Vintage Tub & Bath on 2/5/23. It was installed by a licensed plumbing contractor with great difficulty. After several attempts to install the faucet, it kept leaking profusely. Finally, after using liberal amounts of plumber's grease and thread tape, the faucet stopped leaking. On 5/17/23, the faucet again began leaking profusely. I called the same plumbing contractor who came out to attempt to repair the faucet the next day, but was unable to repair the leak and informed me that the faucet is defective. On THREE separate occasions, I sent emails to the company customer support requesting a full refund for this defective product and be sent a prepaid shipping tag for return of defective product. I also requested to be fully reimbursed for the cost of installation by the plumbing contractor. To date, I have not received a single response from this company. I am beyond disappointed and frustrated by the poor quality of this product and the complete lack of customer service. The inconvenience it has caused my family in not having a functioning kitchen faucet and having to wash dishes in buckets until I could find another company to purchase a quality faucet was the cherry on top. Do not purchase anything from this disgrace of a organization."
"We were looking to replace the almost 20 year old bulky Grohe exposed shower set in our master bath. We hoped to find something sleeker and more vintage looking and the Mason HIll Collection Exposed Cross Handle Shower Set at VintageTub.com was exactly what we hoped to find! It is beautiful and we love it!"
"They were very restrictive. The order had to be shipped three times as first two came completely damaged and useless. "
"Although the quality and appearance of the product was as expected, it was extremely difficult to assemble, even with basic plumbing knowledge and experience. The limited text-only instructions were insufficient and the process took several days to complete and required tools not included or listed in the kit (i.e. pipe cutter, level, measuring tape). I am very satisfied with the end product, but I highly recommend that Vintage Tub invest in user-friendly video tutorials to help home owners utilize their products. "
"I ordered a new faucet for our clawfoot tub, and while it looked great and was easy to install, we discovered a slow leak from one of the internal welded joints. Since this was an issue with the manufacturers weld and not with our plumber's installation, there was nothing we could do to fix it. I reached out to the company via text chat and also through email to see if we could get a replacement and never heard back. Now we're stuck with a leaky, not-cheap faucet. "
"We are very happy with the sink we purchased on Vintage Tub - the price was the best we could find and the quality is great!"
"I have purchased serveral products from VT&B and have been very happy with all of my purchases. When one of my purchases arrived damaged (a pedestal sink) they replaced it quickly. All of the products I have been purchased have been quality workmanship. I’m very happy with VT&B and will not hesitate to purchase more products from them."
"Customer service was excellent. I ordered a pedestal sink. The pedestal part came OK. The basin came broke. It was ordered again and they broke that one too so I canceled my order. Will not order again from them."
"I called to inquire about replacing our existing original claw foot tub from the early 1900’s. My question was pertaining to the hot and cold water lines that are just a few inches from the base of the floor where the old claw foot tub was connected. I noticed that the tub I was interested in came as a kit with the faucet, shower head, etc and the connections for the hot and cold water are for floor mounted hot/cold water lines. I just wanted to be sure this company’s beautiful tubs would accommodate our plumbing situation.
The customer service rep wasn’t clear on what I was asking and then stated we have to have the water lines plumbed through the floor. This didn’t seem accurate so I then did some research on the website and found they sell flexible stainless steel water lines that will accommodate our plumbing.
I was surprised by the difficulty the customer service rep had in understanding my question and then provided me with inaccurate information.
This interaction didn’t stop me from doing some quick research and proceeding with a purchase. We are greatly looking forward to receiving our new claw foot tub."
"Two days after I placed my order I received an invoice which indicated all of the items in my order are on back order for over 2 weeks. Very disappointed."