"Once again order came in early and the product met all my expectations. I've purchased several Viking bags and this one meets the same quality I've come to expect from them. I can't wait to get this one mounted on my breakout. Came with everything I needed to mount it. Looks great on my softail! Easy to install. Quality, fit, was excellent! Highly recommended!"
"Unbelievably bad experience. Had to return damaged hard bags, cracked. Took over 1 month to receive new ones. Opened quick disconnect hardware to find no instructions and missing parts. Read online pdf which I was told was outdated, but then told it's their only directions.
Called manager, supposedly. He then finally told me all of the parts don't get used but he had nothing to offer as to what gets used where in the process. Just figure it out through trial and error!!! So they have nobody that can talk intelligently about their own product. No specific directions. And they call a regular nut a lock nut. Have no clue if I have all the required hardware to start attempting assembly.
Pick up a bolt and install it. Which bolt? A bolt. Just put it all together. There. You're done.
The video is just as lame. They skip ahead to midstream installation. No detail. Not step by step. Something that should be so easy for ANY COMPANY to do with today's technology. "
"I found out about these bags when I purchased a used bike with Viking soft bags already installed. I loved these bags as they we almost perfect but I really wanted locking bags. I looked Viking up online and found the perfect bags , leather wrapped hard saddle bags that lock. I was surprised at the very reasonable price. I ordered them and within 7 days they were at my door in Canada. The install was done by myself in about an hour and they looked awesome. The quality really blew me away as the locks & hinges were made of a great quality metal and look like they will last forever. I even did a video review for them and that was my first ever. Since then I have convinced 2 other people to purchase them as they loved mine. Next I am buying a leather wrapped tour pack as it will match and finish off my bike. Customer service was always there to help me when needed. Thanks Viking staff and management.
Bob Conner "
"Love the saddlebags. Excellent quality. Got these bags last weekend and it really amazes me as a rider I have to make the trips off and on and really in need of some quality bags and these are the bags I can rely on. I had some problems in fitting and don’t know how to fit that on my bike so I call the customer support and they guided me throughout the fitting process. I will say these are must-have bags for any cruiser riders."
"Amazing experience shopping from Vikingbags. Good quality, just the right size I was looking for and the price was right."
"Great experience shopping from Viking bags. I have a VTX1300c and mounted these bags with the quick release brackets. This has been the best investment I have made for my bike. The bags look sharp and are super roomy. The inside is lined with cloth. I can easily pack for a 5-day trip. I like the brackets because they are easily removable for the hotel. I highly recommend it."
""I had a wonderful experience with Viking Bags! Thank you to Kiara who helped me pick out the perfect product for my motorcycle. Fast shipping, excellent customer service, and quality products! I am very happy with my swingarm bag that I received. It is durable, well-made, affordable, and not to mention beautiful! I highly recommend Viking Bags for all your motorcycle accessory needs. Thanks, again!""
"I purchased a set of bags, what I had thought was leather wrapped was actually painted. I tried to exchange them but it was my mistake so they would not exchange. Even thought the picture with the leather wrapped bag clearly shows the number, 12233 for the painted bags. Being my mistake I was keeping them. When I went to install the bags they weren't even the Lamar XL bags I mistakenly ordered. After a process and proving that they were wrong with pictures showing measurements, they were 11 and 21 should have been 13 and 24, and then convincing them to pay for return shipping they agreed to change the bags. Now they get the bags back and claim they are not in new condition! Julio had me send pictures showing the bags had no holes in them from drilling. Viking bags claim they arrived damaged, scratched. They were not when shipped. I cant control what happened after I gave them to UPS. The pictures Julio sent me are so close up and blurry its not even funny. Now they want me to send a shipping label to return the bags that are not for my bike or forfeit them to be disposed of. ARE YOU KIDDING? What kind of customer service is this?!"
"Garbage. Bracket sent with bags for install severed and I lost bag in a few weeks of use. Customer service said product not covered due to installation (which was completed by HD). Laughable. Garbage. "
"I had a wonderful experience with Viking Bags! Thank you to Catherine who helped me pick out the perfect product for my motorcycle. Fast shipping, excellent customer service, and quality products! I am very happy with my swingarm bag that I received. It is durable, well-made, affordable, and not to mention beautiful! I highly recommend Viking Bags for all your motorcycle accessory needs. Thanks, again!"
"Website says same day shipping. I ordered bags on Sunday expecting them to ship Monday. Here it is Tuesday and they said they had been shipped but not to track them until tomorrow. Tracked them anyway and UPS said the label had been created Tuesday morning but had not been received by UPS. There are no supervisors to talk with and the chat person left me hanging after I told him the label had been created today. Now I can't seem to get them to talk with me. Requested by email for a supervisor to call but that has not happened. Obviously the CS people are trained to lie to customers about shipping. Any one can go to UPS and create a label and get a tracking # and ship the item days later and most people won't know the difference. his company is not trustworthy."
"Super durable saddlebags. Amazing customer service from Joseph Lampson - insanely quick to ship!! The quality of the bags is great and will hold up for a long time. There are great features which make it easy to access, but also extra secure lining to keep your things safe while riding. "
"I had a nice experience to buy a motorcycle bag from Viking Bag. Bag is good in quality and easily adjust on my bike. The main thing is size of bag convenient to hold the accessories .Delivery quick and fast."
"I had a great experience buying from Viking bags. I had questions about their products and a rep Catherine personally messaged me to help answer all my questions. It was great to be able to talk to a real person and refreshing in this day and age to have a company work with me to get me into the right products they can provide. Thanks again Cathine!"
"Catherine at viking bags helmet me out a ton by making sure I was all set up with my specific bike! Product came in crazy fast! Looks killer on the bike and the quality is perfect. I recommend getting yourself some!"