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Product & services pricing
1.25/5
Chance of future purchase:
0.63/5
Shipping & packaging:
0.94/5
Customer service:
0.32/5
Return/Replacement policy:
0.00/5

Verified
5/5

2020-10-20

Vapesourceing doinitrite

"I'll get straight to the point for all my followers, Vapesourceing have a mixed variety of everything with stupid crazy prices, my first time ordering from them was beautiful ,they stand dedicated with positive reassurance and dependability, Executive KELLY over Sales and shipping reached out to me with a strong positive reassurance to comfort me and give me the confidence I looked for THANK YOU KELLY"

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Verified
1/5

2020-10-07

Extremely poor customer service

"After several attempts to place an order and getting an error message ( not authorised) on their website , my bank notified me this company was attempting to charge my account for a process that had not been completed. Six messages from me to this company and ZERO response, I would not ever recommend purchasing from them. "

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Verified
1/5

2020-09-29

Very upset

"Very disappointed and upset. I ordered approxemently 3 weeks back and it has gaven me nothing but headaches. After the package almost made its way to its destination The tacking information was showing an "Alert" detailed as "incorrect address" I was not sure what that ment since my personal data (address etc.) was perfectly fine. I than called Post NL international since the package was stuck at the sorting centre for further information, they could not stop the package from being sent back to the shipper (vapesourcing) they told me to contact the shipper. Knowing this i contacted vapesourcing via email on there website. After 3 days i got a message back asking for more details which i quickly responded to, yet it took them another 2 days to respond to that message again. On that email they asked me to verify my data (address etc.) Which i did, knowing it IS correct. NOTHING was wrong about my address. They also told me to go to my local post office to ask for the reason it got send back. So off i went, only to find out they could not help me either. This i told them in yet another email. Today i recived another email back from Vapesourcing. Saying this:

Dear Vincent,
Thank you for your feedback.
After checking it with shipping company, we regret to tell you the package is destroyed by local agency for the unknown reason.
2020-09-17 00:46The address of the item is incorrect and will be returned
My address.......

Please note we have sent the package out in good faith and customer is solely responsible to collect it.
There will be no compensation can be offered in such cases.
Please review our terms and conditions
Thank you for your understanding.

This makes me very upset. How am i responsible for this? It has and had the correct address. I could not accept the package cause it has never gotten further then The sorting centre in my country. I did everything i could only to be disappointed and lose over 50€ for something i could do nothing about....
I made a claim at Paypal. This is not how you threat your customers
"

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Verified
5/5

2020-06-04

Great Customer Service Team

"Really impressed with the helpful Customer Service team. Unfortunately, due to the weak £, unsuccessful in placing order, but the support and help from the team was great. All effort was made to assist and try to work out the best deal possible, same the £ to $ rate was so bad"

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Verified
1/5

2020-08-29

THEY RIPPED ME OFF DURING A PANDEMIC

"THEY RIPPED ME OFF DURING A PANDEMIC"

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Verified
5/5

2020-08-28

My go-to for all things vape related

"Extremely smooth transaction. Customer service is extremely helpful too.

Reasonable rates for their products. Satisfied customer and will definitely recommend.
"

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Verified
1/5

2020-08-27

no communication

"After 2 weeks i asked the Customer Support Center where is my product, twice. Unfortunately no answer. The chat function works. They told me about problems with the supplier. Fast refund after chat. Hoping next purchase is better"


Verified
5/5

2020-08-18

Ordering was very smooth using the Chat,

"Chat Service helped me choose the right item that was in stock.
Hoping the shipping works out ok, without a covid delay.
Wishful thinking..... :)
"

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Verified
5/5

2020-08-12

Very good service

"Customer service is very helpful and does everything to keep customer satisfied. I am very happy with vapesourcing!"

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Verified
5/5

2020-07-31

Great customer support

"Great customer support! They were able to apply a coupon code after I made the order. Shipping is fast, everything went smooth and prices are good.

Thank you !
"


Verified
5/5

2020-07-30

One of the Best Online Sellers

"I have purchased from many different stores online, however, this has been one of the best websites that I have bought products from. Customer Service is great and shipping is very comparable to other websites. The selection is fantastic and the quality is superb. Overall one of the best online retailers I have ever used."

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jr*
Verified
1/5

2020-07-25

NEVER shipped

"Tracking number was provided, but USPS tracking shows the item was never received by the postal service. The seller quit responding to emails. It seems to be a very common theme with this company. The shopping cart showed 3-5 days delivery, yet still hasn't been shipped. Forced to file a claim with PayPal. Hopefully I'll get my money back. I wish I'd checked reviews first, including YouTube. I would've never tried them. Most of the positive reviews I've found, including here, seem to be written by non-native English speakers, leading me to strongly believe a portion of them make be fake. "

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Verified
5/5

2020-07-20

Good service & Efficiency

"As this is not the first time get vape from vapesourcing company, all is received well. Once have questions and customer service replying Efficiency and Also update new promotions too. I will order from this company more "

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Verified
5/5

2020-07-20

Great Service

"Great website so far. I got tired of smoke shops always running out the specific cartiges I use. So I went looking for a site found this one. Great products in stock, good pricing & timely delivery.I love vapesourcing. Thank you guys!"

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Verified
5/5

2020-07-15

I am satisfied

""I am satisfied with the page.The ordered product had arrived on time, but defective but these did not cause any inconvenience either because the support was helpful and they helped with everything. Perhaps even a disadvantage is that some items are not in stock after placing the order, but there is no notice or information of this received.I hope this can be improved."

"

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