"I purchased several external drive cooling fans to replace 10 year old fans that had failed. The new fans arrived with incompatible power connectors, and required adapter connector cables to work properly. When I reached out to PCHub they responded and confirmed the connector mismatch issue and shipped the correct connector cables free of charge, and in a timely manner. I will use PCHub in the future and recommend them."
"Everything worked out perfectly. The purchased item was 100 correct. The tracking worked great. The packaging was sturdy. And i recieved exactly the item that was advertised. I am very happy with my first purchase from PCHUB. thank you very much. D"
"I needed a fan for an old laptop, and this was the only place where I found it in stock. I was weary of of buying it here due to some bad reviews and sketchy looking website, but had no other choice.
Turns out due to covid, there is no more free shipping, so I had to pay 20 euros for shipping, but they only email you this information after you have already paid for the product. It took about 6 weeks to arrive since the moment I placed the initial order, the laptop fan works great, looks new, and if it was used at least it was cleaned perfectly."
"Hi all,
So I just needed to share my extremely bad and negative experience by purchasing from PCHub.com so that others will never have to experience what I had. I was looking for a replace CPU fan for my Asus K401 laptop as it started to make weird noises while spinning. Went online to search for replacement and I saw exactly the same part number listed in PCHub.com and they stated that it is Original and New, hence I decided to go ahead and make the purchase. As I needed the replacement fan urgently, I opted for DHL Express shipping which I paid for as well.
These are the timeline of events that transpired:
Aug 24, 1.27pm: Purchase made and received system generated confirmation and purchase receipt.
Aug 27, 3.33pm: Customer care of PCHub.com emailed me to inform me that the item I purchased, there's no more New condition one but they have Used condition one. I was provided with 2 options:
Option A: Accept the Used condition item and USD $7 will be refunded to me.
Option B: Cancel the order and they will make a full refund to me.
Aug 27, 3.56pm: I replied to PCHub.com and inform then that I will accept Option A. Addtionally, I inform Customer care of PCHub.com that I need the item to be shipped out ASAP as it is a Friday already and on top of that, I need the item Urgently.
Aug 27, 5.31pm: Customer care of PCHub.com replied and informed me that they receive my option and they will ship out my item within 2 days. I will receive my item in 5 days time from today.
Aug 27, 7.14pm: Customer care of PCHub.com emailed me to inform that they have found a New fan for the item I ordered from another source. The item will be shipped out next Monday and will be shipped from Shenzhen to Hong Kong. From Hong Kong, DHL will take over to ship to Singapore.
Aug 27, 7.25pm: I replied to Customer care of PCHub.com and thank them for the update. I also inform them to hurry and get the item packaged and ready for shipment. I re-iterate in bold words that I need the item urgently, otherwise I woudn't have choose DHL Express shipping option. I also highlighted to them that my item should be pick up by the courier in Shenzhen on early morning on Aug 30 at 8am.
Aug 28, 4.49pm: Customer care of PCHub.com replied that they acknowledged and noted all my points made in my email reply on Aug 27, 7.25pm.
Aug 30, 7.12am: I emailed Customer care of PCHub.com to enquire if my item have been picked up by Shenzhen courier yet. If not yet, what is the scheduled time for pick up by the courier in Shenzhen.
Aug 30, 5.11pm: Since no response from PCHub.com for 10 hours, I sent email again to Customer care of PCHub.com informing them that I have not received any updates and I need to know where exactly is my item now.
Aug 30, 6.10pm: Customer care of PCHub.com finally responded and email me to inform me that my item is on the way and that is shipped out today.
Aug 30, 9.30pm: I replied to Customer care of PCHub.com informing them that I am extremely disappointed with the after-sales service I'm receiving and the lack of and slow response and updates of my order item. I included 3 very basic and specific questions that I need answer for:
1. What time did the courier in Shenzhen pick up my item for shipment to Hong Kong
2. What is the tracking number of my item from Shenzhen to Hong Kong
3. Where is the exact location of my item now
Aug 31, 1.12pm: Customer care of PCHub.com replied and inform me that my item have just reached Hong Kong. They also inform that for the questions I raised, they are unable to response to me promptly. Additionally, there could be additional delays on the shipment as well. Since PCHub.com is unable to provide me with a satisfactory customer service, hence they have cancelled my order and made a full refund.
I need to highlight throughout all my email correspondence with PCHub.com, I have never typed any words in caps nor any of my emails tone were aggressive.
I am utterly upset and disappointed with PCHub.com mainly for the following reasons:
1. As I have highlighted to PCHub.com about the urgent need of my item, they did not provide prompt updates and response to me especially on Aug 30 where they took 11 hours to update me.
2. My request to know where exactly is my item now from my email to Customer care of PCHub.com on Aug 30, 5.11pm and the 3 very basic questions from my email to them on Aug 30, 9.30pm, I am extremely disappointed that they could not provide me with precise answers to those basic questions. I am also surprised that after the courier in Shenzhen pick up the package en-route to Hong Kong, PCHub.com was not able to provide the tracking number. This means that if the package is lost during transit from Shenzhen to Hong Kong, PCHub.com will have no clue about it!
3. They went ahead to cancel my order without checking with me first if I want to cancel.
My overall experience with PCHub.com from this incident tells me that never ever to look at them ever again!!!"
"I had a great experience of purchasing a dell adapter from PCHub. The first time they shipped it to me via Post, it got lost by the Postal department. They immediately shipped me a second piece via Aramex Courier, which reached me quickly! Their email-responses were prompt and useful. and the product was received in a perfect condition. I would recommend you to buy without any hesitation."
"this is hemant from india ,We order laptop spare first time on PChub and they deliver us in india
packing was too good ,item received in very good condition , also we received same part no which we order ,also got quick response to our mail and any query
thankx a lot we got good platform for to order our required spare
"
"This is a con company... They replied our email before we placed order but kept silent after we paid full amount. Their office telephone line is disconnected and we have no way to reach them.
DO NOT BUY FROM THEM!"
"I ordered my hard to get computer fan and received the free shipping option. After several months we both realized the fan was never coming and they shipped a replacement which arrived in a few weeks. There was good communication all along and with shipping so screwed up worldwide they did a good job. Would buy again.
"
"This is not the first time I have ordered replacements parts from PcHub and have always received goods in good time. This time, with the COVID outbreak, the goods had not arrived after 75 days, and PcHub agreed to send a replacement with a specific DHL consignment. This arrived in about a week, amazing. I had agreed to pay the full price for the second replacement part if the original should ever arrive. Yesterday, finally, the original part arrived, I contacted PcHub and they asked for a token payment, not the full value by any means, of the original part. So now I have a spare SSD disk if the replacement should need replacing again.
In all this, PcHub were professional and helpful. I would fully recommend them."
"The order was for 'difficult to get' SATA connectors. The order was placed but the items did not arrive. When PC Hub learned of my problem they devoted a lot of time and cost to replace the items and send those on to me. Later the original items did arrive - delayed by global problems. I offered to pay for the replacements but the company refused with gracious thanks. This was wonderful service which must have been costly to P C Hub. Thank you very much"
"La merce arrivata è come era stata descritta, perfettamente funzionante, ci sono voluti circa 50 giorni per arrivare in Italia causa l'epidemia di Covid 19.
Comunque non per colpa loro"
"I ordered New LCD Rear case for my laptop then I received mail from the customer care department to inform me that they found they have only last pieces of it, but It was scratched on it. They gave me three options: They would send out the scratched LCD casing in 24 hours once they have my confirmation or I may wait for 3 weeks, by that time, they would have new stock coming in or I may confirm to cancel my order. I chose to wait 3 weeks, after three weeks the company sent me an email to confirm they had new stock.
I received my order after 2 months due to Coronavirus crisis.
Thank you PChub."
"2nd time i ordered a product and second time they refund me - not in stock
hey please update your stock, you waste the time of your customers
thanks"
"could not find this power supply anywhere until I went on pchub.
great experience and received what I needed.
Thank you pchub "
"Had equipment listed, claim it sold “the next day” but then they offer that have used pieces for a much higher price!
Don’t waste your time.
"