"To date Upgrade Center, Inc. has failed to ship this order and has repeatedly failed to respond to numerous e-mail(s) regarding such.
Additionally, a credit from a previous order is owed and payable to me but this company has failed to provide such credit. Small claim action is being considered."
"Ordered a power supply with a case before, power supply warrenty sticker was broken upon arrival, installed it anyways lasted for 4 hours..bought another one, since it was cheaper to buy then to ship back. Paid $13 extra to have it shipped quickly, and it took about 3 weeks to get the item, even though I selected 2 day overnight. They blamed it on UPS but they just shipped it out according to the tracking number. Contacted customer service with concern and no emails back, requested a phone number, no emails back. BAD CUSTOMER SERVICE, SLOW SLOW SHIPPING EVEN THOUGH PAID EXTRA $$$ TO HAVE IT SHIPPED. NEVER WILL DEAL WITH AGAIN EVER. HORRIBLE COMPANY. I order parts all the time because I am computer tech, and I have never had a worse experience like I did with them. They also state they are all about customer service, yeah well they lie big time.
"
"I have tryed to purchace a power unit. they say they update status daily their is no updates. My idem is not here and their email bounce back as undiliverable. they say they have live help but nobody has been on in the last 10 days. Bad experience, if I could figure how to cancel order I would but their is no way."
"This has been the worst online company that I have ever worked with. I am beinning to believe that this is not a real company at all, I ordered some parts last month and I have not recieved any corespondance letting me know what has happened to this order. I tried to call them about it and I got some generic voice message stating that the mail box belonging to upgrade center is full. I then tried to send them an email message and not only was it a HOTMAIL address, but it was undeliverable. At this point, I am seriously considering not doing buiseness with any company that they might be either associated with or advertising through. I am most definitly not going to do any buiseness in the future with them."
"I purchased aHD 512 MB PC 133 SDRAM (64X64) on this date and the chip will not work I have emailed and called the company stated above all I get is an answering machine and when I emailed Igot message saying the "Delivery to the following recipients failed." I really want my noney back and to return the chip."
"I got great service and a great price on the merchandise that I was looking for. It was also easy to find."
"I can't contact this seller as all emails to them bounce back to me. I need to get an RMA number from them so I can return a ram module that won't work in my computer."
"I haven't received my shipment. UPS says that they have never picked up my shipment and the company doesn't answer my emails or phone calls.
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"I would classify myself as a home computer builder. I have built approx 30 systems for myself and relatives. I have ordered several computer cases from you previously and am very happy with your service and your prices. One had a bad power supply which was replaced without question.
I am rather unhappy though about the many items that you have advertised for quite low prices but when you try to order them they are no longer available. These items should be removed from your site as soon as they are sold out rather than leaving them listed for weeks afterward.
A perfect example is found here
http://www.upgradecenterinc.com/raatxcawi40p.html
" Randomly Selected ATX Case With 400W Power Supply for $9.00
For a limited time only.
$10 Ground Shipping"
It is quite frustrating to go to the trouble of finally deciding what you want to purchase and then find it is not available and in this case, hasn't been for weeks. If they are all gone either take them off the site or stamp across the item "SOLD OUT". As a result of this I bought my last 2 cases from Newegg."
"i have purchased computer parts for my company for over 10 years and this is the worst company i have ever bought from.order date 12/20/2003 billed my credit card on 12/23/2003. they e-mailed me that they shipped my pacage on 01/09/2004. to this day 01/15/2004 i still havent recieved it."
"The Unit (HP Officejet d145) was delivered broken on January 13, 2004. I called everyday since to no avail - receiveing only an answering machine or that there voicemail is full.
No RMA # issued for replacement, yet.
I'm mortified! - The Customer service at this company is NIL! - What's going on! - This printer was to be for the President of the US Conference of Mayors! - This companies reputation is shot.
Please, if you know a way I can contact them - let me know!
Finally - Their Delivery Schedule and Customer Service STINKS - No Stars - only THUMBS DOWN!!!!!"
"This is the last time I will ever order anything from Upgrade Center Inc. I have been waiting three weeks to receive my order, and have not had any response to my inquiries, been able to talk to anyone in person, nor gotten any replies or answers to my e-mails. Upgrade Center sent an e-mail with a UPS tracking number, yet UPS has not received the package from Upgrade Center to be delivered. Great customer service Upgrade Center.
Your customer service SUCKS! "
"CAN NOT GET TO ANSWER PHONE AND HAVE NOT GOTTEN MY PRINTER"
"Order 12/25/2003, they confirmed as Order #, and said would deliver within 2-3 days. Charged my credit card the following day and said that they would "update my order every day". Days passed, sent three e-mail that were returned "undeliverable" or "delivery failed (I found out that they re-route the e-mails to Hotmail.com, which answers that the addressee if unknown. Sent two more e-mail cancelling the order, and both came back as failed. Never heard from them again until 12/31: apology for the delay and saying "the order has been shipped". They gave a tracking number, which turned out to be fake; no shipping company recognized it (UPS, FedEx, Airborne, US Postal). Sent more e-mail, all returned; telephoned, faxed and the numbers have no signal. No way to communicate with them! My actions: reported to the U.S. Agency, to HP, the manufacturer of the office machine I had ordered, to the credit card. Very poor, suspicious of fraud business. Such actions such be punished."
"i have ordered on two different occasions from you. the time it has taken you to deliver your product is very unacceptable. other websites deliver easily within a week yours takes several. i will not be ordering from you in the future."