"I got my packet on time but one of the item didn't work so I call costumer service and they fix my problem hopelly next item works I will let you know.."
"it was done quick and right,although the new battery did not help my helo but thats not on you .your services were excellent."
"Great service. Just as described. "
"got it fast very satisfied"
"Fast survicec ,quality products,packed safely,set up with shipers so delevery times were well timed ."
"GREAT CUSTOMER SERVICE AND THE PACKING AND SHIPPING IS OUTSTANDING. I AM VERY SATISFIED WITH MY PURCHASES FROM UJTOYS, AND I PLAN TO PURCHASE MANY MORE ITEMS FROM UJTOYS. THANK YOU TO EVERYONE AT UJTOYS FOR MAKING MY EXPERIENCE WITH YOU GREAT. JAMES STACCIA (TRCTOYZ)
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"I have dealt with UJ Toys twice now. Both times their response was quick and efficient. When a problem developed with the first order I was able to reach a customer service rep immediately. He went out of his way to correct the problem without cost to me. I like these guys.
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"Fast service & easy to use"
"easiness website i have every used"
"No problems with the delivery of the order."
"Fast efficient friendly service"
"Horrible! The most frustrating retail experience I've ever had. Ordered my son an expensive RC car for xmas. Broke after a few uses, not UJToys' fault. After a lot of phone calls, finally was told to send it in for repair. Sent it in. Could not get any status on it. Was ping-ponged back and forth between customer service and repairs. Neither one would speak with the other. They have now had this car for 4 months and won't reply. I never write reviews for retailers, but this has been so bad that I felt the need to get the word out. I wish I could give negative stars. "
"Order delivery was very good and timely. Products ordered were not as expected and one product may have a defect as it just didn't perform at all like similar products.
Update 6-10-13
Contacted customer service as requested. Apologetic and requested me to return the item not working properly. Did so & in a few days received the same item back. Worked about one flight then malfunctioned again, different problem.
I currently own & fly at least six other helicopters; including two IR 2-channel 6" models, two 3-channel 11" RC models & two IR 3 channel (1 7.5" & 1 8") models. I purchased three additional models (all 3-channel IR)from UJToys, because they were on sale. One model I discovered had a bad battery as it only held a charge for about 3 minutes of flight time. Another model was advertized as being 11" but only measured 7" unless you add the blades radius. It does fly OK but was not what I thought I was ordering. (I've seen actual 11" models at mall). The third copter was malfunctioning from the start, and was the one returned.
Every one of my other helicopters were purchased from competitors & I have not had any trouble with any of them as far as operation. (I crashed one several times learning to fly 3-channel and it finally quit flying).
Personally, I will not purchase again from UJToys, even if their advertised prices are better than competitors. (They add a service fee as well as postage making them not as competitive).
Buyer Beware"
"UJToys Rocks! Very good customer service as well as contact and shipping is the best! Several orders from UJToys and completely satisfied with all. Will be ordering from these guys again!
Thank you for the experience when I thought online ordering was going to pot."
"I purchased the V913 Heli by WLToys from Ujtoys.com. I was afraid that a manual would not be included in the packaging, so I called Ujtoys, and they sent me the manual in a pdf to my email. Thanks Hale for doing this for me. Good customer service."