"I needed a very important item to deliver a vehicle. I called customer support they said was on the truck. And they had no way of comunicating with driver.... huge lie. Said part would definitely be to me by 5 pm. 6 pm I check track tumber and it was changed to monday. Tried several times to call back and got disconnected... I no longer have faith in UPS after 22 years of service. Action like this makes me think they are not going to be in business much longer."

" I don’t usually write reviews because I don’t like to give negative feedback but this company must be exposed because their delivery ground service was the absolutely worst I waited for two days for my shipment to be expressed and I still have not got it 4 days later. They lied I call to have my package be re-delivered to my house and The driver never came back to deliver the package they told me they were going to call me back they never called me back. How do you pay for express delivery service and did not get provided with that service. Completely unacceptable they’re completely on professional if you want to go express shipment DO NOT GO with UPS. The next time I ship I’m going with XPO logistics or FedEx."

"The delivery driver was on time, called before they picked up my packages and texted my tracking number from off of my packages to me to ensure that i could
track them. You can't get better than that. Thank you Dawn Pickins From UPS!!"

"Unable to believe what you see or hear. 3 broken promises 3 days in a row -

This is my second recent nightmare delivery experience UPS. Info Notice 9444 5102 568 5. Delivery attempted but I was not home. Called and then later recieved a call back and was told that I could pick up my package same day at distribution center on Jeff Adams Drive @ 6:30 pm. Fought traffic up I-77 to I-85 reaching the center @ 6:33. Waited about 40 minuets and was told "no one told the diver" ( A 2:30 hour wild goose chase) I then was instructed to sign slip and tape it to my front door, and it would be delivered the next day. No attempted delivery happened the next day. Called again @ 7 pm that day and was told I would get a call within 2 hours, call was not returned til next day. At that time I was told it was there at the distribution center and I could come pick it up. Telling me when I requested a same day pick up that it did not go back out - as if this was all my doing. I refused since I did as exactly as instructed yet did not recieved my package after making the journey.

Previous experience was driver made one attempt to deliver even though notice said to sign back of slip which I did and they would make another attempt. My package sat for two weeks and was then returned to the shipper. When I called I was told the driver had the autonomy not to make another attempt and disregard his own slip instructions, without notifying the recipient.
"

"During the holidays, UPS would not deliver my packages because a UPS manager informed me that my neighborhood is dangerous. FedX, USPS and DHL have no problems delivering on the date they say they will deliver. UPS constantly lied and said they were sorry they missed me. I work from home, so they did not miss me. I even signed up for UPS MY Choice and left instructions for the drivers to leave my packages at my front door. Well, the holidays are over. I was supposed to receive a package today between 12:15 and 4:15. I was home all day. No driver came near my home. At 4:18 I received an email from UPS saying, "sorry we missed you." The driver did not leave a note because the driver did not attempt to leave the package at my front door. The driver "missed me" but (s)he never came near my home. I have no animals (including vicious dogs). I do have a gate (its manual, it does not have a lock and I leave it partially open so I can receive deliveries). The only thing dangerous about my neighborhood is that the UPS drivers do not do the job they are supposed to do. I am black. I live in a black neighborhool. I've never been shot, robbed, rapped or stabbed. I have a BA degree in English and I am working on my Master's degree in English literature. I teach ESL virtually (from home) to first-grader's in China. I believe UPS is discriminating against my neighborhood. I believe that is against the law."

"They don’t know what they doing They give you one day of delivery they delivered a week after"

"My 2nd time in a month that they have lost a package of mine. I've dealt with issues with them for a couple yrs now."

"A zero rating is more deserving. I ordered something & was disappointed when I found out they utilized UPS for shipping. I was supposed to get my package via "next day air". First thing this morning, I received an email stating that the delivery time had changed. Ok, fine...no big deal, it will be here anywhere from 1:30 - 5:30 pm. At 5:45, I couldn't wait around any longer so I left & according to the app, the driver was in my area. As a matter of fact he was right up the street from me! I just knew that my package would be at my door when I got back home. NOTHING! I looked at the "follow my package" & shows the driver back at the facility! I called the 800 number & spoke with a rude CSR, who assured me that the driver would deliver my package today! I asked for a supervisor, who was just as rude. She did end up calling the location & states that they told her they can't find any of the air packages! Makes no sense...how was my packaged scanned the a.m. & out for delivery IF you can't find air packages!? I hate UPS & from this point on, I will find out what shipping service is being used before I purchase anything else. I am dang SICK of their poor service, losing packages, rude CSRs, and thinking that just because they say "sorry" everything is ok. It's NOT!!! I have never had a problem with Fedex."

"Alice burns was nothing but rude and nasty. I called about a package being delivered to my place of work that we need to make product and they told me someone will call me shortly to let me know when it will deliver because it was two days late. When I spoke to her she advise me she was told we where closed on the holiday 1/2-1/7... I of course questioned that because that's well after theholiday. When I asked her questions their was always a long awkward pause followed by a rude tone of useless information . She asked me to send her the BOL showing requested delivery date so I did (it in fact said 1/2 and why would I request a day we are closed). She then told me they wherent going to deliver until 1/7 (making it 5 days late). We need this product to run a business and I will be talking to my corporate office in our meeting to make sure we dont use them again. Theirs a reason they have less than 2 stars no matter where you go to look at their reviews. Stop blaming the customers and do your job. "

"I bought something from a private seller in Arizona to have it shipped to Ga. 3 days later my package arrived in Memphis and hasn't left in over 24hrs. I dont know if they just dont work weekends or what the deal is. Do you have to pay more to get it shipped over the weekend and if so why? Next time if I want to use snail mail I will send it USPS. They are cheaper anyway on most stuff. Even FedEx shipped stuff faster to me than these guys and that's coming from California and it was a bigger item. Hey UPS pull your head out of your you know what and get it together. They only reason you have business is because of the customers we are doing you a favor by using your services by us paying you for them not the other way around."

"What a Joke disgusting poor service"

" I wished online companies would see how poorly they are!! UPS says 3-7 days, but it is never there. I have a package delivered from USPS in half the time UPS did. I will always pay for honesty other then lies!!"

"UPS is, by far, the worst delivery service in the world. You're better off having your parcels delivered by a 2 year old on a tricycle. These inept lying thieves have lost and stolen my items, not to mention their extremely late deliveries. A recent 2 Day Amazon Saturday delivery involved a package being shuffled back and forth from Richmond, VA to Raleigh, NC twice and is now just lying around in Raleigh, still undelivered and not expected to arrive until late next week. Another incident involved 4 tires being sent back to a company where UPS personnel had stolen two bundled tires and then had the nerve to take the shipping label and deceptively place it on some old leather rug laying around their distribution center. The tire company filed a claim against UPS and fully compensated me for the stolen tires. These are just two stories regarding my multiple bad experiences with UPS. These lowlife union delivery drivers come and go and do as they please. The UPS Customer Service/Distribution Centers are just as bad because they cover up these corrupt lazy drivers misdeeds, as well as their own. UPS reviews on several other websites are also negative, averaging 1 to 2 star ratings. Expect nothing less from Teamster Union thug employees."

"It’s an awful company. On the week of Christmas 3 big packages were lost at one delivery. We can see by our camera that truck is parking Across the street sending some stuff to neighbor at the time our package says delivered, no one is coming to our front door, neighbor which we know say they didn’t receive any of our stuff, after hours and hours of calling and waiting ups says they have no actual phone of the driver?!?!?!?!? and we need to contact the sender. It’s 4 days to Christmas and we have lost 6 items of gifts worth 800-900 and we really have nothing to give each other as a gift. We even told them if the driver is accessible he can remember what happened as we have our camera showing him. No help no answer no call back. Good luck with our belongings. Now I have to suspect our long time known neighbor as either it was them who kept the packages or driver kept the package without delivering it to us. "

"We waited patiently to be spoken with and our agent was unable to give us the information we needed and he hung up on us. My issue has not been resolved and I'm 100% certain I will not use their services again"