"I purchased a part online and I received it 3 weeks later!
I called many times to ask for information about it.
Over many calles I spent hours on the phone..... never to be able to talk to a real person.
Then finally I got a real person and....he hung up on me.
I wrote several emails to no avail until I finally got a notice saying the part was.... on back order but they didn't state this when I bought it! If they had I would have purchased the part somewhere else.
My car in the shop 3 weeks thanks to useless TURBOCHARGER PROS.
If I could give ZERO stars....I would."

"No "turbo pros" at this business. I have had 2 turbos from this place and they both failed in less than 300 miles. Different engines, different cars. Talked with Fred on the phone and he seemed to have little experience, Cody his manager would not make an exception as the warranty was up only a few weeks ago and they were out of stock. Great way to lose a repeat customer. FIND ANOTHER BUSINESS THIS ONE IS NOT FOR YOU!!! Also spent 50 minutes on hold, only to be turned away. They could make it right...but my guess is they won't since they are clearly in the business of selling garbage and not standing behind it."

"I originally purchased a turbo for my medium duty Isuzu FRR on 10/30. When I first checked out turbochargerpros.com I found a reman turbo with a $300 core charge, the total being around $1300 but decided to call in to place the order so I could ask some additional questions. When I called I was assured that their parts are guaranteed to fit and come with all the necessary hardware to install. He placed the order, but I never received an invoice
When my mechanic received the order, it was just the turbo with no accessories. He was able to obtain or fab the necessary parts for a reasonable charge, and we went on our way.
Which was when we hot the next snag. There was no return label. When I called to get one sent, I was told that when the sales rep placed the order, he ordered the NEW unit that didn't include a core charge.
Since my truck was back working I decided not to complain since I didn't ever get an invoice I figured it was my fault for not double checking.
Fast forward 7 months to May when the turbo had a bearing failure. When I called in I was informed that they DO NOT cover the labor to install, nor towing incurred due to their failure. I even suggested a prorate of the cost of labor for the remainder of the 12 month of supplied warranty, which they wouldn't hear. I explained this to both Aaron, and his manager Josh, both of whom were clear and RUDE regarding the fact that this is their policy. When I spoke to their Manager Ryan I was informed of the same thing. I tried to let him know about the service I had received from their company and it became apparent that he had NO interest in hearing even after he admitted his job was to ensure and improve customer service.
Since he was not interested in improving their service for the next customer I decided I should probably let their potential customers know that they might look elsewhere for parts.
"

"terrible experience, this company has cost me so much money, its like a nightmare you cant wake up from. after the first turbo failure they made me pay to ship it back and would not reimburse me, then after it failed again they told me to send it, and then sent it right back and said sorry about your luck it wouldn't be so bad if it wasn't a three thousand dollar turbo and a fourteen hour install, I guess you will be ok if you get lucky and get a good one, but if you don't your screwed, this company does not stand behind their product, if your looking for a pricey part or if the installation is a bear then do your self a favor and look some where els"

"Watch out for the bait and switch. Ordered a rebuilt turbo and 2 days later they notify me they do not have a rebuilt on the shelf. They did offer to sell me a new one for what I already paid on the rebuilt turbo. With the rebuilt one I had a $50 core charge and $12 return shipping label. It saved me $38 from a new one, but then they argued with me about shipping. I had already lost 2 days on the non guaranteed free shipping. I really had no choice at this point and time. Classic BAIT and SWITCH, wrong and illegal."

"The service and product was very good"

"Despite all the negative reviews on here, I didn't have any trouble at all. They sent the turbo quickly, it was an OEM part, and it's been working for over a year now.
I would recommend giving them a try."

"Reasonably priced came with all related hardware. Fast shipping"

"I bought turbos from this website thinking wow that’s a good deal. They sent me the wrong turbos, THEN they wouldn’t let me return them, wouldn’t let me make a claim and will not answer their customer service phones for two months. ABSOLUTELY HORRIBLE DO NOT BUY FROM THEM "

"FIRST TURBO WAS DEFECTIVE BUT THEY QUICKLY SENT AND REPLACEMENT AND HONORED THEIR WARRANTY -- WILL DO BUSINESS WITH THEM AGAIN FOR SURE"

"Bought a rebuilt supercharger to replace the one I had that had gone bad. Shipping was quick, price was good, and supercharger has been running with no issues for almost 6 months now."

"After they received the old turbo,they called me and told me that the core was not rebuildable.How do I know that? I am not a mechanic,The people doing the work should know about that sort of thing.Next time I will just buy a used one and have someone else rebuild it."

"Houston Movers Center one of the largest moving companies in Houston TX. We start our long road to success since 2008 and now we become a leader in Long and local moving services in Houston.
https://houstonmoverscentr.com/"

"Great customer service and quality turbo products.

Excellent price!"

"The customer service rep (Peter) that I talked too was very professional and was able to help me get the correct turbo charger to get my truck back and running, Peter and Victor both had the same ethical customer service level, I thank you guys allot for being so explanatory with all my questions and most importantly how my questions where answered with prompt knowledgeable responses. for sure I will be recommending turbocharger-pros to all my truck owning buddies. Definitely will return to this guys in all my future turbo charger requirements. "