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0.00/5

Verified
1/5

2004-10-10

"This has to be the least reliable and worst service I have ever recieved, EVER. The product arrived smashed into pieces. I was mad, but I figured it was the shipper, not Turboled, so I followed the return procedures and sent it back. I have not recieved so much as an email. I have written them at least 5 times telling them about my dissatisfaction, but they neither ship me a new product nor do they answer my corespondence. I would NEVER recommend this seller to anyone. Buying from this seller is a mistake. Don't let their low prices fool you, you will pay for it in the end.
-COLIN VINSON
"

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Overall quality of the company
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Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
N/A
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Being trustworthy
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Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-10-01

"I have had nothing but great experiences with Turboled.com. I have ordered numerous items in the past and look forward to doing business with them again. The prices on the products as well as the shipping is great and I always receive my items in 3 days or less. Kudos turboled.com!!! I thank you."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
N/A
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Making decisions on their own
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Resolving problems
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Product Returns/Refunds/Exchanges
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Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
1/5

2004-09-21

"Bad seller, don't answer e-mails! Confuse and i spend time and money (i did not get any refund of what i paid to exchange the wrong item that they made a mistake!). I've been waiting for my item 1 month already and only mistakes! I will never buy again and do not recommend to nobody! Can not even refund the shipping that i spend...."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
1/5

2004-09-19

"I placed an order for a HP PSC 2210 all-in-one printer via Turboled.com September 4. I purchased it for home use. It has yet to show up. I looked at my online account information and the company has not even listed a Fed-Ex shipping number, ergo: they have not even proccessed my order. Thats unacceptable.
I have emailed them several times and have recieved no response. That too is unacceptable. I have called frequently and have yet to get ahold of ANYBODY. Very unnaceptable.
Next stop for me is to report a credit card fraud with AMEX, report them to Pricewatch to have them removed from the search engine, and call the BBB. I would not recommend this company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being trustworthy
Resolving problems
Making decisions on their own
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
4/5

2004-09-15

"This is the third order I have made. So far so good. Pretty fast service but they do not answer any emails. This package was not packed very well, they left the hard drives loose on top which is not good at all."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-09-10

"Very good products @ low prices. Fast shipping, products were well packed and in excellent condition as advertised. Highly recommended!"

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Verified
5/5

2004-09-09

"Fast Delivery, good selection of products, Great Prices. What I wanted was available, affordable, shipped quickly, arrived in perfect working order! Web-site easy to navigate and un-cluttered.

My first experience with this vendor. I will order from this vendor again. I reccomend this vendor to others.

Out of Ten Stars, I'd give TurboLED Nine Stars! Nobody's perfect but this vendor and web-site is pretty darn close!
"

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Verified
5/5

2004-09-08

"Turboled.com offers good, quality products at very reasonable prices plus great detail to the handling and shipping of all products. I had some issues with shipment tracking information via e-mail and their weblink, but they apologized for it and explained their recent change of courier services and tracking updates.
All my shipments have always gotten to me within the paid and promised timeline. In all, a good online reseller that I WILL do business with again in the future, and hopefully all tracking issues will be completely fixed by my next order.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2004-09-08

" I keep on shopping in Turboled for half a year with more than ten transactions. Because I am a local customer, I always call them and these guys make my order ready in less than five minutes. Whenever you call, the customer service reps are always online, this is pretty rare in today's online shopping experiences.
I am pretty thankful for their services, one guy even helped me carry my computer case into my car. Great. I can tell Turboled is a trustable merchant and I will keep on shopping with them.
"

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Overall quality of the company
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Is easy to do business with
Is trustworthy
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Is committed to quality products and services

Verified
4/5

2004-09-07

"Shipping was fine since I used regular mail. Sound card arrived in working order but instructions stunk, manufacturer did not include good instructions or even driver disk. Product does work good though and I am happy with turboled.com."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Making decisions on their own
N/A
Resolving problems
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Overall customer service
N/A
Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service resolving problems
N/A
Customer service being trustworthy
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Customer service being easy to reach
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
1/5

2004-09-05

"I ordered 2 power supplies, I was billed for 2, then I only received 1 via DHL even though I asked to have my order shipped FEDEX. I have emailed customer service as well as complaint dept. and have received no responses what so ever. BEWARE YOU TOO COULD BE RIPPED OFF !!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Overall technical support

Verified
5/5

2004-09-02

"Service was excellent, even with the shipping SNAFU (not TurboLED's fault) they were very helpful and courteous."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-09-01

"An item in my second order had been damaged, most likely in assembly by the manufacturer. I called TurboLed to report receipt of the damaged item and was told that a replacement would be sent. I got the replacement within a week. I am pleased."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is committed to quality products and services
Is trustworthy
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Is consumer focused

Verified
5/5

2004-08-27

"Very Fast delivery and products worked fine, will buy from them again. Very Satisfied"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
N/A
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Overall customer service
Customer service being trustworthy
N/A
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
3/5

2004-08-18

"Auction Ended: Monday Aug-08-04 08:30:00 PDT .. Paid with paypal so money was transfered immediately. Order was not processed till Friday 13'th. Then it was not shipped off till Monday. Terrible service getting the product out. (a whole week) I read one feedback on ebay for this seller and they said that turboled.com sent bad memory. Well, I am getting the same kind of memory. 4 sticks of them. I wish someone would e-mail me back to check and see if the memory was good when I get it sometime this week. ****@****"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with