"If I could give zero I would. I have been trying to speak with an agent since early April. I spent £352.99 on a tent which was delivered to the UK in November but first use was March when we took a holiday to Spain,
On pitching we discovered 3 small holes in the panels either side of the door. I have sent the information 11 times so far. After several questions and responses on the ineffectual chatbot I am told I will be contacted by email by an agent. This has never happened. They have taken my money and I am left with a defective tent.i know the complaint came 4 months after delivery but I didn’t want to pitch in the uk in the winter. I wrongly trusted that the packaged tent would be fine. More fool me!"

"we have to pay for shipping but no any responsibly for on time delivery. after 4 days that they handed over to the Hermes they respond that again its possible for 10 days more. "

"DO NOT ORDER FROM THIS COMPANY.

I ordered and paid for home delivery. It was then without any reason or explanation delivered to a pickup point an hour away from my home.

Steve from Tradeinns response was to say "contact GLS" absolutley no help or support to resolve the situation let along to refund me for what I had paid. Its a disgrace. Seriously do not buy from them."

"This company (under several names) sends used/refurbished goods under the guise of new, meaning they do not mention on their website that its used/refurbished. This is the main cause of the endless reviews of broken items, cuts in tents (as shown on youtube video), sweat stains and so on and so forth, and the cause of horrible customer service (since they know they are scamming people, customer service is horrific). If the customer doesn't notice and uses a damaged item on an outdoor adventure, he could be seriously injured or worse. The action lawsuit probably won't stop them from continuing to do their business of buying used/damaged/returned products and selling them as new. However, it could cause them some headache in dealing with the lawsuit, which I believe will give people who were hurt by this company some sense of justice. If I see a lawsuit being started against them, I will help with any data collection needed (I was hurt by them myself, they sent me broken expensive trekking poles)."

"Ordered a few things on 02 August 2023 for my trip on 10 September 2023.
Pay for the order at full price and get confirmation that the estimated delivery date: 15 Aug - 21 Aug.
On 29 August learned that they didn't even ship the order. Star
No notifications for delays, no information about rescheduling of delivery - nothing. Support close conversations without answering my questions.
Asked to change delivery company for DHL - they refuse to do that.
My trip is ruined and I'm disappointed.
Order 40827220."

"When i bought from them in the past, all went well.
Item has not arrived. After few lies and almost 6 months, they issued a refund to an expired debit card."

"It looks like a bait and switch company. First they lure you with lower prices and then they promise fast shipping, but you never get the package on time. The company they use for shipping, Spring GDS is one of the worst out there. Stay away from 'trekkinn', there are much better companies out there."

"Don`t buy on Trekkinn (or any of it`s names).

The company sends the packages with absurd delays even if you pay for an express delivery, and in case there`s any problem with the delivery (like mine, that was simply lost by DHL) they wont give you any support. You will just wait for a refund that will never happen.
"

"Misleading advertisement
Selling women shoes as man shoes without and note
I ordered 10.5 us size shoes and received 10.5 women size which is one size smaller
It’s not mentioned on the product list that it is a woman shoes and Trekkinn doesn’t take any responsibility
Very unprofessional and unreliable"

"I received my order completely smudged with oil or grease... in other words... destroyed. Trekkinn proposed a reimbursement of 10€ instead of the payed 39€ knowing of course I would never send it back. To Spain by the way, costs for me off course. What a rip off...
Jeroen Robbrecht"

"Please avoid this website - its a scam.

One month - have not received the package, refund or a resolution from customer service.
Terrible customer support.
All of the customer support agents are trained to copy-paste the same statement - 'your package will be delivered soon'.
The chat support is the worst I have ever used - she disconnected the chat midway of the conversation (while I was typing) stating 'Inactivity'.
I wont be buying from this website again. (Order number 29379282)"

"I have been waiting 2.5 months for a package and or refund and I am still waiting! This company sends countless automatic response, but does not uphold any of them. I have written at least 10-15 times and I am still going nowhere with an answer. "

"I have had the absolute worst experience with Trekkinn and the customer service. This is a scam company!

I ordered a parcel from them in 2020 and it still hasn't arrived now in 2022...!!! I have send them dozens of messages and they kept postponing and telling me it will arrive.

Then I started sending them a message every couple of weeks, but recently I got a message telling me that the original date of purchase has been to long ago. So now I lose all rights to a refund.

I have been asking to fix this for years now and still didn't get my money back nor dit I get an apology or compensation for the struggles.

I would love to keep writing down all my frustrations, but I just hope this will be fixed one day and that no one should be in the same situation as I am!

Horrible"

"I had bad experiences with this shop before, but I risked again. And again it's a complete fail. The package was lost - courier has confirmed it, but for 2 weeks TrekkInn rejects to do anything about it. I lost hours talking to their support - sometimes they just close the chat and say they are not interested. Often they just ignore you.
They have forced me to call numerous places, where I am constantly being told that only the sender can start reimbursement claim. Still TrekkInn rejects to do it. They keeps giving me new numbers to call, I had to call France, UK and Germany already, but apparently the package was sent from Spain.
I lost package, I lost money. They have the package insured and they don't care. It's just disgraceful and humiliating. Once again."

"Ordered a product in late November that was to be shipped by Canada Post and delivered between Dec 2-6. On Dec 15, I'm told it's in transit from the Netherlands! What happened to Canada Post? I did not contract to purchase from an overseas drop shipper where I'm likely to be charged duties. I even checked for contact info before purchasing and made sure they had a local phone number and, in no way, did I expect that the products would be shipped from Europe. Now, a month and a half after the order was placed, I have no product and no sign of any future delivery. They refuse to issue a refund and blame Covid and cross border issues. Why Covid? Why cross border? I specifically ordered a product that was being shipped by a Canadian shipper to avoid these very things. Give me my money back, you scammers!"