"Ordered Osprey pack dec 2020, signed delivery jan 7 2021 to the USA. Saved $100. Nice pack. Give them some credit. "
"I ordered a pair of Eu45 Vibrams and they arrived as ordered. However, owning 6 pairs of these running shoes, this pair is clearly two sizes too small. Ive have exchanged 7 messages with the customer services team and unfortunately there is nothing they can do/willing to do. I have paid for postage initially and now i have to pay to return them. I could accept that if i had indeed ordered the wrong size. All i was asking for is that i've paid the initial postage and they provide a free return for what i consider a clearly manufactured/fault by the company that produces them. This is simply not possible through Trekinn so i'm left having to pay to return an item that is clearly not what i ordered. Would i use this company again to order a product - absolutely not. It would appear from other reviews that customers have issues with returns and customer service. For customers to use an online business they have to have faith that the customer services team and company policies support the customer over the company. I personally wont be risking an online purchase through this group of companies again. "
"Customer service is not existing, they lie, you will be not able to return any shipment ever, so you wont get your money back. Their site is not directing you to any return/refund page on purpose, its a scam. Will never buy here again"
"I purchased a pair of shoes which arrived quickly but were the wrong size. I processed the return according to instructions on the site. The website glitched and didn't open return window nor allow me to add tracking number. Trekkinn advised purchasing replacement shoes separately so as not to delay receiving them due to COVID.
$70 to return the shoes. I emailed Trekkinn the tracking number for follow up. Package arrived in customs within 3 weeks but Trekkinn did not follow up until I emailed. Days before any responses or generic responses telling me to just wait. Each time I have followed up I have been fobbed off.
Finally asked Australia Post to follow up. They found package had been in customs in Madrid for over 6 weeks and triggered a response from Trekkinn. Apparently Trekkinn sent documents to customs - why were they needed when I followed all instructions for returns provided to me?!
Still no reply/update. Months have past with more emails telling me to just wait. Finally asked Aus post to contact them again. Apparently my package was waiting in customs until 7th August when the import was terminated due to lack of follow up from trekkinn. Package was sent back to Australia by ship 22nd October. I have now have to wait for the return and will have a pair of shoes I can't use, paid $70 for them to travel the world and sit in Spain for 6 months and wasted the price of my shoes.
All because Trekkinn has provided incorrect return information and has shoddy service.
DO NOT RECOMMEND UNLESS YOU WANT TOP THROW AWAY YOUR MONEY!
"
"I cannot recommend to shop at Trekkin.
1) They promised delivery within 3-5 days - it took 3 weeks.
2) I got a product that does not work and now I have for 2 weeks tried to get information on how to return the product and, either get my money back or a new product that works."
"second time and again everthing was fine "
"Worst company and customer service I have ever experienced! They completely ignore my request for warranty after a product arrived broken and I have no idea how to move on. It's basically a scam."
"Falsely advertised goods failed to respond when it was pointed out they are breaching Fair Trading Act.
They have no interest in customer service and will only send automated responses. Any response they make to poor reviews is fake. They have no intention to resolve an issue. They will send you on a wild goose chase of automated messages.
I have never experienced such poor customer service. I normally write glowing reviews.
This company has no integrity.
Avoid this company. Buy locally"
"I placed an order one month ago. The tracking status indicates that the shipper received the package and there have been no further updates since that time. I am now two weeks beyond the delivery window provided by Trekkinn when my order was confirmed. I have contacted them several times and the only reply I receive is a prepared response that I need to continue to wait. As so many others have stated, this company's ability to deliver a product is very much in question and they certainly cannot do it in a timely fashion, if at all. I would gladly accept a refund, but Trekkinn does not seem to want to consider that option. I am contemplating a fraud claim with my cardholder.
Please, listen to the reviewers and choose another company."
"I ordered a GPS from them. They confirmed that the order would be received by Jun 22, 2 weeks after my order. According to tracking its still in Europe and there is no expectation as to when it will be delivered. I asked to cancel the order so I can go get it from someone else who could deliver it to me when I need the device. They say they do not allow cancellations. I will never do business with TrekINN or any other INN business from this point forward. "
"I bought it and my order was returned by customs, the merchandise has already returned to them but they do not make the refund credit."
"I've bought stuf from all kinds of stores, but I've never met one like this.
I ordered things back in February and now we are June and I still haven't received anything.
This store is a big scammer, now that I have been fooled, I have read hundreds of other negative comments from fraudulent buyers like me.
This store has no respect for customers, their custumer service do not respond to messages, and when they respond they will write a predefined messages.
My Order number was 16339590"
"Horrible. My hiking boots never came. Ordered April 23, 2020 It's now June 9 2020. Still No boots. There is Zero customer service. They keep changing their name also. It went from Trekkin, to Tradinn, to Outletinn. They are all a scam to take your money. It's sickening. I only wish I had read the reviews before I "purchased". My credit card company knows all the company names now and hopefully will refund me my money. Please. Save your money and look elsewhere. This is a horrible company. Probably from China! Do NOT throw your hard earned money to these horrible waste of humans. "
"Ordered a pair of hiking boots. They got the address so messed up that can’t be shipped. They have not moved for 3 weeks. Can’t contact the company Trekking. Will not return email. BIG RIPOFF. "
"Be careful with this e shop. They are dangerous .Maybe you will have troubles with your orders just like me. I put an order on 17th of April and i don't receive my items yet. Their excuses are unbelievable . I will give you an example
30/4/2020 "..Our most sincere apologies for the delay issues.
Unfortunately the following product has not reached our main warehouse yet, although we had the information that it should have arrived already:"
7/5/2020 : "... Unfortunately the following product has not reached our main warehouse yet, although we had the information that it should have arrived already"
12/5/2020 "...already left the supplier, it would be with us in 2 to 3 days then we will prepare the order and ship it."
20/5/2020 "...We are deeply sorry for delay, We are notified by our Supplier your product is on its way to our dispatch center. We request you to wait few more day as soon as we receive your product we will ship the order. We can confirm that it is on its way to us due to COVID-19 there is some delay in receiving the product and scanning in the system to ship the order. We try our best to ship your order asap. "
3/6/2020 "..Thank you for contacting us.
Unfortunately at the moment, we don’t have further information about the arrival of the item. We suggest you have to wait a little more as soon as we receive the delayed item we will ship your order."
So if you want to catch a big headache like me ...just put an order at : trekkinn.com
Thanks
An exasperated trekkinn's customer "