"I wish I had seen all the reviews for this company before I made two purchases with them. I’ve lost a lot of money and not to mention time and frustration in trying to get answers from them on where the two orders I made actually are located. They are useless in helping you, only providing scripted answers if you ever get through to them. DO NOT BUY FROM THIS COMPANY!!!"
"Bestelling gedaan en direct betaald ,bestelling nooit aangekomen ,onderzoek bezig ,geen antwoord op mail ,chat ,WhatsApp ! Vreselijke communicatie en geld kwijt !"
"Ordered some sandals 4 weeks ago. Tracking number shows it shipped, nothing else. I asked Trekkinn to send out another pair, and I would return the original if it ever shows up (at my cost) and all I got was 'Crickets'."
"Dishonest about delivery time frame. 15 business days to get from Europe to US? What are they swimming over with them? If they were honest I never would have done business with them. Never ever do business with this company. "
"I'm here to give an unsolicited review of the webstore trekkinn.com. I wanted to share my story in hopes that you learn from my experience.
In early April, right in the middle of the COVID craziness, I was looking for Salomon Quest 4D 3GTX boots for me and my wife online and one of the options it gave me was their site with a really good price, which were as much as 30% off other sites. Now mind you I live all the way in Waipahu, Hawaii, USA. In my excitement to order the boots, I placed it, not realizing they (the company) was ALL THE WAY IN SPAIN!!! OMG!! I didn't realized it then, but Stupid me, I thought they were stateside because all their website was in English. Only when I placed the order late at night that I realized the next morning to follow up on the order and found out about their location- Which was HALFWAY AROUND THE WORLD! And mind you, this was the time ( April 14th) when their infection, let alone deaths(!) were spiking. I wasn't about to get COVID thru the mail, either.
The situation didn't sit well with me, and I tried to cancel the order, calling American Express to report and cancel it. It was too late, as they had shipped the two boots already via PostNL. Long story short, I kept checking the order everyday online and the shipment update. Lo and behold, I finally got my items on May 1, 2020. It took two full weeks and granted, with all the chaos of COVID, delay of shipping, etc, etc., I am happy that I got my items! They were original Salomon boots and the colors that I wanted.
I order items all the time in the internet and was very, very skeptical about this company. Spain? really? I never ordered anything from Spain!! But they are legit and I give them props for being honest, timely (the COVID was out of their control), and genuine. When all this craziness about COVID19 goes away, I encourage you to try them, give them a chance. Would I order from them again? Maybe. Depends. I would look stateside first. Give Support to Americans. But don't be dismayed about this company."
"It's been 7 months and no refund. Sent fake return address. Has promised to fix or return order and all I get are lies. David Martin is the owner and is the biggest fraud ever and I have filed a fraud complaint against him and Trekkinn with the united States Department of Commerce. Stay away from these liars...they will steal your money."
"Scammers!!¡!!!!¡!!!!!!!!!!!!!"
"Bought an item (Polar M430 watch) and it did not function as advertised, immediately repacked the item in original packaging having worn it for less than 1 day. Requested a refund and was provided a return shipping label. Returned and heard nothing, chased then was told they had passed it to the manufacturer who is inspecting the item and they might not be able to refund me if it’s not faulty; additionally they would charge me to send it back to me! I have chased and have been told the same story that I have to wait! It has been over a month. Zero customer service, poor communication and no refund! Avoid! Do not buy from this seller.
Order 15733830"
"my order is not delivered to me since from 75 days."
"I placed an order 2.5 months ago. As far as I can tell, my purchase was lost in customs (shipped to United States). Trekkinn provided minimal help, and only when prompted, regarding the delayed delivery. Ultimately, the package was never delivered and Trekkin refused to provide a refund or any other assistance when asked."
"DO NOT USE THIS WEBSITE TO PURCHASE YOURE GEAR !!!! IT IS NOT WORTH THE $30 YOU WILL BE SAVING. I ordered a pair of poles to NY for a hiking trip. They arrived super late, just a day before I was going to leave and the local post office said that they "tried to deliver and left a notice" but I couldn't find the notice anywhere. I had to leave NY for my trip without the poles. When I came back I called USPS and asked them to re-schedule the delivery. It's been 1 month since I ordered this and 14 days without any update from USPS. I have called USPS a few times and waited on hold for at least 40 min each time and the last 2 times I called they said they couldn't locate the package, and that someone from a different department was going to contact me. Nobody has contacted me, I have emailed Trekkinn 15 times and the say "they can't open an investigation since there is no information stating that the package is lost message at the USPS website. Now I'm left without the poles, calling USPS is exhausting and worthless and TREKKING customer service literally won't help me or care at all about my situation. I will never use this website again and I RECOMMEND YOU DON'T EITHER !!! Save yourself a headache. "
"My order arrived two weeks later than stated window. Low and behold, postal worker shows me an empty package. Obviously I refused delivery and am awaiting refund. This sounds like many other reviews for this site.
"
"I ordered a pair of boots 12/7/2019, took weeks to get them finally arrived on 1/4/2020 . There is a defect with them and they said I have to pay for the shipping. When they e-mailed me, the return slip there is no address to send it to. I contacted them again and they still do not get back to me. I am now over the 30 day return period and if they do get back to me I am sure I will be told I am past the return period. My credit card company is trying to contact them. "
"I can confirm that they usually sell products they don't have in stock and the customer service is awful making it very hard to have infos about your order and the refund (I still don't know if I will receive the product and/or I will be refunded). I see from various opinions in the web that this is a very common practice from them...."
"My story and what happened to the Trekkinn team?!!!
!!!!!! Do not believe the storefront, the goods are not in stock, even if you paid for the order!!!!
Several times ordered goods in this store,everything was acceptable up to the moment. The order was made a month ago, the status changes, but everything is in the same place. Removed the lamented goods from the order, later it turned out that the product is not available, but I see this product on sale on the site, it is available until now! I chose a different, similar product, but no change. Support for the company does not help, or rather on the contrary creates some problems.
This company has ruined its reputation, and nerves customers. Who will return the time spent and nerves? terrible quality of services. Order 15558279.
A month passed, the order was not sent. "