"The package from TPD was delivered Friday March 8.
It's missing part no. 5211242050C0 Extension, Front Bumper, Right, BLACK, as ordered.
I did receive the remainder of the order - the rubber extension pad, 3 wheel opening bolts and 3 cover nuts.

The package also included 3 parts that I did not order:
- 52114-42900 Bracket, Front Bumper
- 90080-15077 Screw, W/Washer Tapping
- 90179-06127 Nut

I notified "info at toyotapartsdirect.ca" on Friday but as of end of day Monday have not received a response on when I will receive the correct part."

"Delivery was fast and this part is perfect."

"I haven’t received the parts I ordered as of yet. It has been a week since I placed the order."

"I ordered replacement blades and caliper parts. I was kept informed through out the purchase and shipping process. Items came in well packed and in good condition

I highly recommend Parts Direct from Toyota"

"Very good service and fast shipping
Thanks "

"Ordered Cabin and Engine Filter for my Highlander. Excellent quality and product delivered on time.

Thank you Team"

"The process was what I was expecting, all good."

"nothing else to say, which is a good thing"

"The advisor promptly identified the part number and that stock was available, I was able to then place the order and it was delivered within the promised time. Excellent service which I will certainly use again, if required."

"Arrived in time, great service! OEM is the way to go to keep you're Toyota on the road and performing perfectly "

"Bowen was great! He helped verify my parts and made the necessary changes as well as called me to sort out payment when the PayPal link didn't work"

"Asking to rate before my part has arrived? "

"I had an excellent service from the chat agent and the TPD expert. The part was fitting perfectly."

"Major after-sales service problem: Currently, the product received does not correspond to that ordered, and it is currently impossible to return the product or replace it since I am unable to speak to someone to correct the situation. The telephone massage system can no longer take new messages and the instructions for use are only in English. I do not know what to do."

"Fast shipping, helpful staff "