"The Cloud Vapor Store is on the ball. Immediate and fast shipping, great prices, and excellent customer service. What more can you ask for? AND they sell the best, like the DR Dabber Switch I just bought a couple months ago and I’m loving it."
"Great product fast shipping "
"Everything including multiple vapes and service among multiple orders was Top Shape! A++"
"I have purchased a few vapes from tothecloud.com every time it worked out well Tyler ships fast provides good communication. The Angus I purchased he provided batteries for which other stores didn’t. I will continue to buy the majority of my vapes here unless its not carried by them. Also has some of the best prices consistently "
"I enjoy my vape ! Love it "
"There hasn't been a time when this site provided me bad customer service and prices"
"What more is there to say? After reviewing all my options comparing prices and overall everything. To The Cloud Vapor Store was the best overall got good prices on everything. Everything came new and as expected no surprises which is not always the case with lower end pricing."
"I am assuming this is an individual sole proprietorship LLC that is owned and operated by a very unprofessional and hard to work with individual who does not take ownership of his used/scratched/damaged sold and marketed as “new” merchandise. Who admits guilt but still refuses refunds, would fight to the bitter end over a 20 dollar bill."
"Managed to snag a 3DXL after not being able to find one anywhere else. Thank you for the fast shipping and free lanyard, you guys rock! :)"
"found a good price and was shipped in reasonable time frame. Happy!"
"Had what I was looking for. Reasonably priced and fast delivery."
"Highly recommend shopping on to the cloud vapor store great prices."
"3 stars because I never received my "free grinder" it's fine though, it's the thought that counts!"
“Hey Angelica,
Our apologies for this. I just checked and it should have been included. I am going to get that out for you Monday and again am sorry for the hassle.
Thank you for your business ”
"Couldn’t be happier with my purchase "
"Found a vaporizer here ($250+) that was heavily discounted, could not find a better deal for it elsewhere."
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:
“I think an unfortunate part of being in any business is problem customers. Of course in online retail we do everything in our power to assist our customers and resolve issues promptly. Thus why have grown over the years and been very successful. But with that growth every couple of months comes along a grifting piece of human garbage like Caleb who will go to great lengths to extort a small businesses.
Customer received a brand new and sealed item then tried to say it looked like it had been repackaged. The explanations were not coherent and reasoning was shifty. We do sell used , however there are multiple steps in place to ensure no one gets a used item when ordering new and even then it is very obvious the difference between new and used. I would have thought him to commit more to the bit. Our refurbished items are stored in a totally different location so this was not something of our concern and customer even substantiated the device being brand new with his own statements and photos (sealed, wrapped, etc.) . We then thought likely some light damage on a new item to which we are happy to take care of. We emailed him back with CCing Storz & Bickel on the email so they could offer some solace to the debacle ( to which he wanted to leave them out of it , possibly has tried a similar path with them ) When we offered to replace the new vaporizer with another new vaporizer. Customer demanded a $50 refund and then that we ship out a new $700 vaporizer before he sent this one back. Huge red flag. We told him we would need everything back first and he then of course threatened the "negative review" and said he would call his bank. We are now resolving this issue with arbitration.
Whatever you do in business. As upstanding as your organization may be and having had thousands upon thousands of very satisfied customers ...... There will be Caleb the Karen. Total losers who will try and leverage online reviews, bullying and harassment as a means to exploit and extort. It sucks but it is the world we live in. Caleb Sucks as as human and I hope he shops with our competitors ;) ”