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Product & services pricing
4.44/5
Chance of future purchase:
4.59/5
Shipping & packaging:
4.64/5
Customer service:
4.49/5
Return/Replacement policy:
4.24/5

Verified
5/5

2023-10-31

Professionals

"Professionals, efficient and reliable service, fast shipping, fair prices, I will buy here again, thank you very much."

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Verified
2/5

2023-10-29

In adequate packaging for international delivery

"Love the Carta V2, but it arrived with a cracked bowl. After emailing customer assistance for a new bowl I’m still waiting three weeks later. I would appreciate it if someone would send me a new bowl with a decent amount of packaging around it for international travel."

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Verified
5/5

2023-10-29

Great Company

"Were fair in an exchange i made,got the pax plus and its awesome"

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Verified
5/5

2023-10-28

As described

"It came on time. I wonder"

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Verified
5/5

2023-10-28

A-OK

"Great vaporizer prices. Quick processing & shipping - no issues at all with my purchase order. The quality of the 'free' grinder gift was top notch. No hesitation in recommending this company and will most definitely do business with the Cloud Vapor Store in the future! "

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Verified
5/5

2023-10-28

Great Seller

"I've ordered 3 items from To the Cloud. I have been happy with every order. The trade-in program is top notch! I will continue to use To the Cloud in the future. "

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Verified
5/5

2023-10-28

Solid device and service

"Ordering was simple enough but I forgot to order the color of the Hybrid I wanted so I dropped a message to customer service and within a few minutes said it's taken care of there. Package arrives, and there's the note what color I wanted. Simple fast good service, what more could want?"

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Verified
5/5

2023-10-28

amazing and the cheapest around

" bought and arizer xq2 for almost $100 cheaper then anywhere on line and ive been using it everyday for months now"

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Verified
5/5

2023-10-28

Great pricing and fast shipping

"Easily the best pricing and customer service. Not to mention the shipping!"

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Verified
4/5

2023-10-12

Not bad but not good

"Website, ordering and shipping was easy and hassle free.
It’s the product I wasn’t impressed with.
"

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Verified
5/5

2023-10-04

Btc buy bois!

"I bought a kickass crafty+ with Bitcoin and even though it took 3 days to clear ( some stupid coinbase problem ) my vape arrived fast and with a cool grinder.
Would do again.
"

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Verified
5/5

2023-10-02

Love my carta 2

"Great experience, fast shipping. Will shop here again."

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Verified
5/5

2023-10-01

Excellent

"I shopped for this item for a long time before finding it here for a great price. It arrived quickly with no fuss. Thank you!"

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Verified
1/5

2023-09-29

Never arrived

"My order never arrived, I got no response from customer support, and when I contacted Instagram page was, I told that a refund was approved and sent, however, this also never happened. Poor service from start to finish."

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Rep reply posted 2023-09-30
A rep from To the Cloud Vapor Store, To the Cloud Vapor Store, has responded:

“Hey Zane, Do apologize here. See that your order to Ireland never made it. We do have issues time to time with the international orders way more so than domestic ones. At any rate, I have checked and you were quickly refunded in full after we waited the 4 week international shipping time frame to file an insurance claim for a loss. You will see the funds posted back to your credit card which we issued on the 4th of September. Your bank will also be able to clarify this with you as well.

Thank you and sorry again we fell short with your order.


Verified
4/5

2023-09-29

Good service and delivery

"Seems like a good place for reasonably priced vape stuff. The pax I bought unfortunately stopped working after about a month, not sure if it's a quality issue or an issue with pax in general. Shipping was also pretty quick, ordered and delivered within a week"

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