"I ordered a push bar for my truck. I received it with no hardware so now I can't mount it. Stay away from this business its been 2 weeks and looking at least 2 more if they make it right at all. "
"Ordered aftermarket electric mirrors for Ram 2500 to replace the one my husband hit in a tree. Only available in pairs :(
First they sent the WRONG part (manual, not electric; right part number on box, wring product in box). Then, after having to wait for weeks to get a label to send them back, they finally sent the electric mirrors. It’s now
Jan. 2022. We had them professionally installed, New Mirrors worked for about a week and then blew all of our electric controls (garage door opener, backup beeps, etc.)
Contacted top gear and they not only doubted us but requested a video of defective part not working from our professional mechanic- then, after another month- told us to send back for replacement BUT takes a minimum of 2 weeks to create a return label and send?? Did not return calls, returned emails sparingly- said “all other customers got working mirrors”. Now we had been without our truck for months!! Getting frustrated with lack of concern from company in solving our problem. Finally received an email that said “the higher ups and manufacturer said we will refund your money instead of sending a replacement. What now- no use of truck AND it has been out of commission since November. Thank god our Mechanic found other mirrors, and we returned their defective product. Electric controls are stilled messed up and the mistake of using Topgear may cost us even more now.
Asked about the refund?? “We have 30 days to refund you” ina very rude email. Only talked to one employee who was complacent the whole time. Zero customer care or understanding of urgency. Would not let me talk with higher-ups or manufacturer.
DO NOT USE , NOT RECOMMENDED! BUYER BEWARE!! "
"So my kids purchased me a full replacement set of lights front and rear for my 2007 Dodge 2500. This was to be a Christmas gift 2021. I open the package on Christmas and don't get them installed until January. During install the front lenses were missing a plug adaptor to make them work correctly however I am good with soldering irons and heat shrink tubing and I made them work. The tail lights and LED adaptor worked fine. Move out to the middle of March and I was driving the truck down the highway when i applied brakes the interior warning bell dings to indicate a bad tail lamp. I was on the highway so I was unable to pull over right away. When I finally did get stopped the entire light assembly was gone. The brackets were broken off and the screws were still in place with the broken plastic. I called trying to get Jessie to warranty them as Spyder offers a 1 year warranty. Jessie said she would have to file a claim and it would take two days. I called back on the third day and she screened my call. I blocked my number and called immediately again and what do you know she answers. She then proceeds to tell me she hasn't gotten a claim from Spyder. I asked when would i know and she said maybe later today (Friday) or maybe Tuesday. I asked are you closed on Monday she stated no that she just wouldn't be there Monday. So i reach out to Spyder and ask them again about the lights. They assure me that they would warranty them through TopGearAuto if she filed the claim but that they would have to get the claim from her. Very disappointed in the lack of care or customer service from Jessie. She is unwilling for whatever reason to make any effort to help a customer who had spent $500 plus on a full set of LED lights. WORST PLACE TO DEAL WITH AND I WOULD NEVER RECOMMEND OR USE EVER AGAIN. I will be certain to share this as far and wide as possible. The SPYDER Product is cheaply made and their Customer service **** also as they could care less that Jessie doesn't represent the SPYDER brand in a positive manner. "
"The lady that received my call was very rude and short with words, I asked about a return I had sent off a week ago and have heard nothing. She yes it’s received last week and you’ll hear something next week and proceeded to hang up on me, She was very disrespectful! Shame on them! I recommend hiring new Customer Service person! For this reason alone I will not do business anymore!"
"Bought a single piece Brush Guard in late 2020. It is now rusted through and worthless
This product is a cheap piece of crap."
"I received my mirrors on time as promised. I wish I would have been able to talk to a customer service rep though. I tried every way they had and no response back.
The mirrors are a bit bigger than I thought they would be, however they fit my 2020 Tacoma as stated. Pro tip: when talking off the top small triangle on the inside, make sure you pull the tabs out of the door and put the on the back of the triangle before reinstalling or you will push them in the door frame to be lost for ever. You can find replacements on Amazon if this happens to you too.
I haven’t used them towing my camper yet but I feel they will be well worth it. "
"FCK THIS WEBSITE GOT SCAMMED FOR $279"
"Bought $600 tow mirrors. Once installed the passenger mirror view was so enlarged it isn't functional. I could only see a 2 sqft area of view next to my truck driving down the road, which defeats the purpose of buying an oversized mirror to have a bigger view. They have not responded to messages left on their website message board, emails, or many phone calls. Half the time you can't leave a voice mail because it's full. Only option is to try and file a dispute claim to get my money back from these scammers."
"Ordered head lights for my 90 Ford ranger they came quickly and were ez to install"
"Took about 6 days what I ordered. Looks great what I was expected. Other then that I was satisfied. The only thing I did have trouble was getting through to talk to someone on the phone. But after a few tries they did answer. And I spoke to Jesse which she was very nice and helpful with me and answered all my questions. Thank you "
"Great product and fast shipipng. Save a lot of money!!"
"So I purchase tail lights in October 2021 for my husbands 2017 Toyota Tundra. Spent 400.00 and now I'm currently waiting for my refund. I received the lights and one was cracked and the other one just didn't work (adaptor issue) properly. It was blinking really fast and blew the fuse which then costed us more money at Toyota. I called and spoke with Jessie and was told that I could keep the cracked light and she would send a new one and another adaptor for the other light. She assured me that the adaptor is all that was needed. The next package that she had sent out was another light and then a bigger adaptor. Mind you that took about 3 weeks and 2 phone calls for that to happen. We received the new adaptor and as soon as it was hooked up it blew the fuse again. My husband was determined to make these lights work so he went to get his trucks electric system tested to ensure it wasn't something with the wiring on his end. The specialist told him everything was fine and that it has to be the light itself. Finally I'd had it and called to get the refund process started. Was sent the instructions via email and sent the products back. Never received an email that they were received or anything. Just was told to wait 30 days for my money back. I do not recommend this company. We spent so much money dealing with these lights just to have crappy customer service every time we call. I just want to get my money back and be done with the whole thing. "
"Amazing, I have never worked with this company before. In searching for a new grill for my truck, I became extremely tired of what was available, then I found an ad from Top Gear. The price was excellent the fit perfect my satisfaction thru the roof! Thank you Top Gear!
"
"Placed an order for head light ,tail light combo .I have a 2017 Dodge Ram 1500 4x4 Laramine with factory projector headlights and led tail lights.Once the order was received was when my journey began.Tail lights fit no problem.Plug and play But my head light were totally different .My light has one 7 pin plug the light that was sent has 3 plugs .Obviously different light set up so I reached out the customer service depart and was told by JESSIE that that is the correct light it just needs a special adapter...She claimed that the adapter should have been in the box nope....SO the customer service person Jessie tells me that she is going to send me a picture of the adapter that should be in the box...WAITED TWO DAYS JUST TO RECEIVE 3 PICTURES OF THE ADAPTER ,BUT NO ADAPTER.....SIX DAYS LATER AND I AM STILL TRYING TO TRACK DOWN THIS SPECIAL ADAPTER......REACH OUT AGAIN ON Jan 10,2022 JUST TO BE SENT AN EMAIL FROM JESSIE THAT THEY WILL SEND ME A TRACKING NUMBER WHEN THEY SEND IT OUT BUT NOTHING ON WHEN THEY PLAN ON SENDING OUT.....I REALLY JUST WANT MY MONEY BACK AND WISH NEVER AGAIN TO DO ANY TYPE OF BUSINESS WITH THESE SCAMMERS........."
"This company is terrible. I went online and ordered the newer square tow mirrors for my 2006 f250. The mirrors were labeled for 2000-2007 models with heated and power angled mirrors (which I have) but the plug on the mirrors didn’t match up. Have reached out multiple times and haven’t heard anything. I ended up ordering an adapter from Amazon that would fit but had to spend another 50 dollars. I will never order from them again! Their products are labeled Incorrectly and have caused nothing but a headache. The worst part is they were expensive mirrors so I instead of going with the cheap option I paid more for nothing but problems. This company should be ashamed of the way they conduct business! "