"They had the very best prices, and delivery was accurate and prompt. After that, I am not very particular about every little service nuance.

To achieve those prices, ToolFetch drop-ships some items. My order came is three different shipments, each from a different warehouse of the original manufacturer. The least commonly stocked item promised shipping in 48-72 hours after ordering. Indeed I received that item last, a total of six business days after placing the order, with ground shipping. Happy.

I got the first tracking number by e-mail, but had to phone to get the second, and didn't even try to get the third. So currently ToolFetch does not automate that situation exactly, at least with some of their manufacturers. Of course I could have just relaxed, because everything arrived fine."

"On Saturday 04/29/06 I ordered a Makita RBC321 Weedeater from Toolfetch, an online store. They were $125 less than anywhere else on the net. I decided to call there store on Monday to see that all was going well with my order. I spoke with Andrew and he put me on hold while he did some checking. To my disappointment he came back on the line and informed me that the Makita was not in stock, but that it had been dicontinued. I then gave Andrew an alternate Makita model that would have worked for me. He checked again and this model was also out of stock and discontinued. I then asked Andrew what he did have available and he was at a loss for answers. He asked if he could call me back in a couple of minutes while he checked out what they had available. I said sure, no problem.

Immediately I called Makita to verify that the (2) models I wanted had been discontinued. They indeed had been discontinued. I then called my credit card company to be certain no charges had bee make against my Mastercard, because the merchandise was out of stock, discontinued and undeliverable.

To my utter dismay, Toolfetch had charged my Mastercard for $263.83 for a product that was not only out of stock, but discontinued and in no way deliverable. I immediately called Toolfetch after never hearing back from Andrew and they referred me to the billing department. Apparently this company's billing department is only open a 2-3 days a week. I called the next day and spoke to the girl in billing and she assured me that a credit would be forthcoming by the end of the day to my Mastercard. A day later now, I called my credit card company to learn that NO CREDIT had been posted.

It is my opinion that:

If Toolfetch were professionals they would keep their website current.

If Toolfetch were customer oriented, they would have a billing department that was open for business at least 5 days a week during normal working hours.

If Toolfetch were ethical, they wouldn't be charging people's credit cards until the merchandise was verified to be in stock an shippable.

If Toolfetch cared about how their customers perceive them as a company, they would return calls in the time period given and honor their word when it comes to issuing immediate credits that stem from their mistakes.

Retired and disabled at 59, life is too short to have to deal with these kinds of issues. I gave Toolfetch every opportunity to rectify this situation, but I've fallen through the cracks since the Saturaday evening I ordered the merchandise, with not even a call or appology. I'm out on Toolfetch for all of the reasons above. "