"Found a wrench set that I was looking for at ToolDiscounter, with a decent price and low shipping cost. Placed my online order and received a confirmation email immediately. 2 days later I received an email stating my order will ship in 1-2 weeks.
3 weeks pass, no update on my order. I send the customer service team a message via email to get an update... No Response.
5 weeks pass, no update on my order. I again send the customer service team a message via email to to get an update... No Response.
6 weeks pass, no update on my order. I email the customer service team again and demand that they give me a shipping confirmation for my order before the end of the week, or cancel my order and refund my payment... 8 hrs later I received an order cancellation confirmation email.
Terrible customer service, and not once was I able to get a response from a customer service rep. Be aware that they list items for sale on their site that either are not in stock, or do not have the ability to source in a reasonable time frame if ordered."
"Vang Xiong was the customer service representative that I dealt with. He or she made me like stole something. And was very slowly return my money. Definitely will not deal with them anymore."
"An hour after i made the order it was cancelled. Do not put item for sale if you do not have the product to ship."
"Ordered on the 5/1 with an email response on the second saying my items would ship in 1 to 2 weeks which is ridiculous. emailed them several times already with no response. Also noticed that no taxes were added to the total which makes me think we are being scammed and these people are just taking every ones money. Has anyone even received an order yet?"
"this is the worst place i have ever dealt with. i wish i would have read the reviews before i ordered. first they tell you (after you order) that it will be 7-10 before it even ships. WTF who takes that long just to put it in the mail. ! after 12 days now still no tool, no way to cancel your order. i have emailed them twice so far and no response from them at all. i wouldn't even give them one star but thats the lowest you can go. they should get a minus 5 star rating. STAY AWAY FROM THIS PLACE."
"I have emailed twice and called and left a voice mail with my info. Reporting them and canceling the transaction with my bank. This company is ridiculous."
"I placed an order on March 12th 2021, and received an email on March 15th saying it will be received within 1-2 weeks. I still have not received my order and after emailing them over and over, they're supposedly gonna give me a refund because they said another 6-8weeks. DO NOT ORDER from this website!! Seems like a scam to me!! "
"I unfortunately did not read the reviews for this company before ordering. I am now having to contact my bank and file a fraud complaint and have my card canceled. Steer clear. "
"I saved 30% on my mityvac8500 and I received it in one week, Faster than Amazon could get it to me and I live in California and there is 10 Amazons within 20 miles of me. No complaints. I received exactly what I ordered and faster then I thought I would get it. Thank you"
"i placed and order and i never got my tools. I sent several emails and they never responded. I am now going to dispute the charges with my credit card company"
"I've bought tools from them a few times, and never had a reason to complain. Just last week I ordered a new vacuum pump kit, and today (9/1/2020) it arrived via FedEx ground. My last order was in December 2018, a couple SK socket sets. Again, no problems. So my experience has been good when buying from this company, and I find they have very competitive prices and quick shipment."
"On July 13, 2020 I placed an online order for items shown to be in stock. On July 14, 2020 I received an email stating my order would ship in 1-2 weeks. With covid I was OK with that. On August 8, 2020 I still hadn't received my order and sent email for update. On August 10 sent another email and finally received a response stating they did not have them in stock.
On August 14, 2020 I received 4 of the 10 items I ordered. On the same day I sent an email request for an update as to status of remaining 6 items, no response.
On August 14, 2020 sent another request for update response, again silence. To date it has been 29 BUSINESS days and 40 calendar days and order still not complete, but yet my card was charged for the entire order.
I will never order from this site again and highly recommend before you do call them to see if they have items in stock to ensure you will get your order."
"$300. less than anyone received in less than a week "
"Took them 23 days to mail my order (and I'm still waiting for arrival)
Contacted them after 2 weeks, and received no response.
Do yourself a favor and save your business to someone else who deserves it :("
"Was concerned about ordering from the website beard on other customer reviews found online. But called the company to make sure they had what I wanted in stock. The man knew what I was talking about as soon as I gave him the item #, checked, & said it was in stock. I went online (on a Friday), ordered my tool, & chose 2-day delivery. On the following Monday I received an email with tracking info and on Wednesday I received exactly what I ordered."