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Verified
5/5

2004-04-21

"Referred to me from a friend I purchased a desktop AND a laptop from Thunderbox PC and they both exceeded my expectations. The service and follow up on delivery was most impresive.

I then bought another laptop (one month later) for a business associate using Thunderbox PC. Again I and the end user of the laptop were very impressed with the product and service.

In 3 months I spent almost $7000 in purchasing computers from Thunderbox PC and from my satisfaction level would not hesitate to recommend them to anyone.
"

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Verified
5/5

2004-04-20

"This machine is beautiful. I can run 2 instances of DAoC at the same time. I run Lineage 2 at 1600x1200 and it flows like water. The case skin with my guild's logo on it is a point of pride and makes me happy each time I turn it on.

Before placing the order I was able to discuss my requirements over the phone, pricing and performance, and Jon helped me put together the perfect pc to suit all my needs. When I had a small issue with a single malfunctioning USB jack (out of 4, the rest worked) he overnighted a converter to get the job done. Outstanding service and an outstanding product. Since my purchase my guild followed my example and bought multiple systems from him.
"

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Verified
5/5

2004-04-20

"I love this system and Thunderbox has done everything possible to make sure it runs smoothly and performs well. I recommend everyone to get one of these great machines!"

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Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Being knowledgeable
Being trustworthy
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Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
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Customer service being easy to reach
Customer service making decisions on their own
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Verified
1/5

2004-04-13

"I purchased a system from this company. It had numerous problems, including:

* Sound card didn't work when I turned it on.
* Graphics card was physically damaged.
* USB ports didn't function.
* Etc.

When I returned it for warranty service, these yokels erased my hard drive without informing me.

Go elsewhere. Thunderbox PC is a nightmare.
"

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Variety of brands and products offered
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Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
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Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being easy to reach
Being knowledgeable
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service resolving problems
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Customer service making decisions on their own
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Verified
5/5

2004-03-27

"My pc arrived on Nov.12, 2003. Mostly I play Counter strike and surf the www. So far it has worked flawlessly without any problems. Excellent customer service. The owner, Jon, was helpful, friendly and knowledgeable. Emails and phone calls were answered promptly. I ordered a black case, they emailed and asked if I would like to change to a blue case for $80.00 less, because they were having a special deal, I went with the blue. Also I ordered a windowless side door. But when the pc arrived the side door had a window, which is an extra $50.00. They didn't bill me for that :). Looks much better with a side window. All parts are standard. I'm very happy with the performance and quality of this pc and highly recommend Thunderboxpc.


"

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Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
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Making decisions on their own
N/A
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Verified
5/5

2004-03-01

"If you are looking for a high performance computer of anykind, do yourself a favor by looking at Thunderbox PC NOW.

As an avid gamer, as well as an amateur web-designer / 3d artist I needed a laptop that could pretty much do it all. From complex renderings in 3d-Studio Max, to showing no mercy in the lastest and greatest games, not only did the computer have to perform like a champ, it had to look amazing at the same time.

Well, I have had my new Phantom M56 laptop for about a week now, and may I say, this machine is not only visually jaw dropping, but it's performance is unbelievable.

Never heard of Thunderbox PC? Dont worry, I hadn't either. I will admit, for years I have been a huge alienware fan, and I had always told myself that when I could afford it, their area 51-m would be mine. That is, until I finally had enough money. Like any smart consumer, I decided to research my options and one of the first websites that I came across was Thunderbox PC's.

After extensive research of absolutely every major High performance PC manufacturer, what made me chose T-Box?

E-mail them yourself, and you'll know why. For one, Thunderbox PC's customer service is bar none the best in the business. Every e-mail I sent was quickly replied to and extremely helpful. You simply can't get much better than this.

Next... I wanted a computer that was unique: Something that would visually reflect my personality. T-Boxes case skins immediately caught my attention, and I found a skin that was perfect for the job.

I'm sorry, but the thought of purchasing a "custom" computer, only to have countless others look absolutely identical to it, didn't appeal to me. (*cough* Almost every other manufacturer *cough*) Ok, so you can get two or three different colors. Whoop de doo.

What sealed the deal? Performance & Price. As many of you may know, {Full Time College + Part Time Job = Very Little Money to Go Around.} The parts used in T-box PC's are top notch, and their prices are extremely competitive with their competition.

By complete coincidece, a buddy of mine, who has been saving for his system for as long as I have, ordered a brand spanking new, Area 51m. While he did order his around Christmas time, as opposed to my January order date, the specs on our systems are identical, save his incher larger screen and DVD burner. (I chose a DVD/CDRW combo). My Point? He payed over $1000 more than I did.

Verdict? Don't take my word for it...go to Thunderbox PC's website and see for yourself. I could not be happier with my system. It looks absolutely amazing, turning heads wherever I go, and performs even better. My Alienware buddy, was speechless upon meeting my new baby, and while we have yet to compare benchmark #'s...Let's just say, bring it on.

It was a pleasure doing business with them, and I would without a doubt, purchase a PC from them again in the future.

~Justin Flynn
"

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Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being knowledgeable
Being trustworthy
Making decisions on their own
Resolving problems
Being easy to reach
Overall customer service
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
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Verified
5/5

2004-01-24

"ThunderboxPC has been the most enjoyable and easiest PC buying experiences of my life. Jon Mancil, the owner, is serious about customer relations and service. While I was shopping for computers, I would e-mail Jon questions and he would answer my e-mails usually within 30 minutes and always within 24 hours. Jon also has an impressive amount of knowledge of the competition and all the hardware he places in his machines. Jon walked the extra 5 miles with me especially because I live overseas and he took every neccessary precautions in sending a water-cooled unit overseas. If you are considering Alienware, OverdrivePC, VoodooPC or Falcon Northwest, it would definitally be in your best interest to check out ThunderboxPC first. I can't say enougfh about ThunderboxPC."

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Is trustworthy
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Is consumer focused
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Delivering products damage free
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Variety of brands and products offered
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Customer service being easy to reach
Customer service making decisions on their own
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Verified
5/5

2004-01-16

"We all ask the question ... "What ever happened to great customer service?" Well, I've found it! Its' been hiding at all along in the great state of Texas at ThunderboxPC.

Yes, I've spoken to the big guys of custom gaming computers (names not required, we all know who they are), and at best, all I got was, "Well, we are the largest ... highest sales ... etc ..."

Jon Mancil, (owner of ThunderboxPC) thoroughly impressed me throughout every step of my Thunderbox PC purchase. As I explained to Jon, "For once in my life, I wanted the latest, greatest, fastest, and the best in gaming technologies available" (AMD 64 FX51, ATI 9800 256mb XT). We all want the best, BUT of course, there are budget restraints to contend with.

Jon worked with me patiently, with the greatest of care and respect. He generously met my budget (I had to have a quality flat screen LCD monitor), by offering me a substantial discount to have my rig "reviewed" by an online gaming company.
As in any PC purchase, one or two issues arose (despite impeccable packing, UPS put a five inch slash in my outer shipping container = one inch dent in tower side). The one or two emails I made were promptly answered (Jon never sleeps) and always, ended up with problems solved.

Now after weeks of game play, all I can say is, "This box rocks!" Between the customization, the attention to detail and pure raw power, I have had every expectation met and better yet ... far exceeded! Thanks for everything Jon.
"

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Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall technical support
Making decisions on their own
Being trustworthy
Being easy to reach
Resolving problems
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
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Verified
5/5

2003-12-30

"I just cut/pasted the letter I sent to them:

Jon my friend,
I just wanted to give you some feed-back on the Warcry Special you sold and sent me.

It ROXORs. I bought it mostly to play Horizons and as an upgrade for playing Asheron's Call. The graphics and speed are amazing.

thank you, Thank You, THANK YOU!
When I opened the packing I was a little concern with the box that said "IS7 series mother board". I have some skills but wasn't looking forward to starting out from scratch. Luckily for me (as you know) it was full of paperwork. The binder was also a nice touch. The whole package was the most user-friendly system I have ever purchased. Certainly a far cry from a (real name deleted) product that I did have to start from almost scratch.

"

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Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2003-12-29

"
My new PC fired right up without a hitch. Very empressive inside and out.Thunderbox now has my pc buisness. Thanks for a easy and enjoyable pc purchase.
David Knowles
"

Detailed Review Benchmark + -
Overall quality of the company
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Is consumer focused
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-12-29

"My son got the new Thunderbox PC on Christmas and he really loves it. The Xfuel system
runs really quiet and cool despite the overclocking. His previous system,
a 1.5 GHz P4 was able to get 35-40 fps running Planetside with most of the graphics effects turned off. Now, with the Xfuel he's getting 170-190 fps with full graphics effects. Trully awesome performance. And the PC is built with such high quality and has a real solid feel.
"

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5/5

2003-09-16

"Thunderbox PC truely do make great computers. I bought a Verge XP system, and I love it. When I asked for some modifications, they had absolutely no problem accomodating me. The computer was everything I had wanted, and more."

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Likelihood of customers making future purchases
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Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
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Customer service being knowledgeable
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Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
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5/5

2003-09-15

""Ever since 'mini-box' PCs appeared on the market, I knew I wanted one. Jon at Thunderbox gave solid advice on what I needed for mine, and even presented a new option on a case model when the one I wanted didn't have the proper power supply. He's since updated the selection, and it all still looks sweet. Four months after receiving my Typhoon, it's the new 'tiny god' of my game room. I recommend Thunderbox to anyone who wants a serious machine."

J. of damnedvulpine.com
"

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5/5

2003-09-11

"I'm the producer, designer and developer behind a core video game on one of the most popular engines in the world. Thunderbox PC provides us with our development and server machines and they have beat out EVERY other company we have ever worked with. The computer, tech support & our overall satisfaction is 110%. We won't ever use anyone but Thunderbox. One of our systems runs 24/7 and has been on for over 6 months with no problems at all. These are the best built PC's on the market - PERIOD!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall technical support
Resolving problems
Making decisions on their own
Being trustworthy
Being easy to reach
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-08-10

"I haven't even received my computer yet and I must profess my absolute adoration of this company. My first email to the owned was answered within the same night (never happened with Dell) and he was very considerate of a small credit card technicality I was experiencing. He adjusted the payment method and my order has gone through. The estimated delivery time is satisfactory and he even offered me a few free upgrades. Not only this, but the parts they offer I actually recognize, unlike Dell where you have no idea which company manufactured your ram, and i can tell you after 3 dell purchases I will **never** be going back to them and have recommended Thunderbox to everyone I work with. Excellent seller overall.

UPDATE: The computer came in, everything works very well. I had to do a little fixing because of some minor shipping damage (just reseating the video card) but that wasn't ThunderboxPC's fault. Works better than any computer I've used :)
"

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Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
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Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Overall web site
Web site reliability
Speed of web site
Web site being easy to use