"Easy ordering process, easy return process!"
"Clothing was exactly as described. Like that they give length of shirts—I like longer ones. Very happy with purchase and will order again "
"The bag i bought was from 5 below so i was a bit disappointed but have gotten the shipping label to return very quickly
Thank you"
"Today I received a box from ThredUP and I had ordered a purse. It had 3 compartments and one compartment had dirty kleenex and a piece of material in it. I like the purse ok but that really turned me off. My husband asked me why I keep ordering because I am never happy with them. No more. They say they use a bright room to search everything. Someone was asleep when they were searching this purse. Of course purses you cannot return. "
"I love this app! Every time I look at the shoes that say ‘you’ll think they are brand new’ it’s true! Great shape! Love you Thredup!"
"I compared a beautiful little clutch purse color with some shoes I had at home and was so happy with the color and quality; now I'm ready for elegant night on my up-coming cruise."
"I pretty much am a bottom feeder shopper , looking at mostly clearance. However, items arrived shrunk and with pills and run colors. Did a chat and returned half the order. Good thing I didn't pay full price!
"
"Received shoes by needed to return. No problem. Had a credit & used when I found another item. Easy "
"ThredUP was fast, took many of my items & was prompt in following up."
"Love shopping ThredUP, great deals, variety and in great condition, it’s so much fun, love it!"
"And just what I expected. "
"Clothes came yesterday in one small convenient package. Looks like the picture!"
"I love recycling so I love what Thred up is doing with used clothes. Nice to be able to get good quality clothes at lower prices. returns are very easy which is a big plus."
"I think it’s a great idea, but if your in a rush to get the items processing takes time. And if you need to speak to customer service usually takes next business day for a reply. That’s only reason I have 4 out 5 stars. "
"So easy to clean out the closet and shop for new items. "
A rep from ThredUp, thredUP_CS, has responded:
“Thank you for your review and we are very sorry this was your experience with your recent order. Please contact our customer service team via email or the app if you have not already received assistance. We'd like to make this right as that's never up to our standards. Thank you. ”