"Bought online. No shoes arrived. Called 2 times. They finally admitted the shoes were not available. This is unacceptable!! Will no longer shop there and suggest others do the same."
"Purchased a pair of work shoes. The tongue was not right. Returned shoes for an exchange. Shoes were to be delivered Thurs. It is now Sunday......still no shoes. The manager of the Conroy store was zero help!! Where are my shoes? About to loose my job! Then, the manager started to blame me!!! Is is very confused!!!
While at the store for my exchange, I bought another pair. Another big mistake, shoes are not made correctly either! Waste your money if you wish........never again for me!"
"Very short and strict 30 day return- at customer cost plus insured (required)=$15
Company also deducts original shipping cost. =$10 so ot cost me $25 to try their shoes. No other shoe seller does this.
Customer service is rude & curt and unapologetic so dont expect anything there.
My bad for not checking customer reviews first. Save yourself. Buy from someone else!!
Needless to say, the walking company can keep walking. I will never buy again from them.
"
"17 days to get my order? I contacted customer service after 11 days and was sent an invalid tracking number to days later. This is not the kind of customer service I expect. I will not be using the walking company ever again!"
"Tried ordering from them online twice-- both times had multiple items in my order cancelled. And the best part is-- they send you an email that says an item is cancelled-- but don't tell you which. This company is a total waste of time. If you don't buy it in store, forget about it."
"I am used to ordering ifrom companies who ship with a prepaid return label and provide online tracking for returns. When a company charges for returns they deduct the cost of return shipping ftom your refund, but you pay the company's shipping cost. Not the Walking Company. Your choice is to drive miles to a store and return in person or send back at your own expense, insured. I will never order from them again. "
"The e-mail ad said $25 off PLUS No Sales Tax. In very fine print - the smallest font in the entire e-mail ad, it says No Sales Tax on Regular Priced Items. PLUS means AND not OR!!! Like their shoes, but that's my LAST order."
"Ordered a pair of walking shoes.
The package never came.
Called their customer service. Waited for 15 minutes before someone picked up the phone and said " ok, what is going on?"
Their resolution was - since the package was apparently stolen from the front porch, go to a police department and file a non-urgent police report before TWC can send a replacement. Really?!!
Now I am disputing the charge and will make sure that NOBODY in my family EVER buys anything from that company."
"Bought a pair of Uggs through their online store. When I received them, they were too big, so I looked at the invoice for return info. On the invoice it states that returns are only good for exchange or store credit... no refunds.
I went back to their website and added it back to my cart and in small normal looking black print it stated this. The text doesn't stand out in any way so it's super easy to miss. I also thought stores stopped doing this type of policy because it's bad customer relationship... but I guess not with the Walking Company. I called them and they didn't help with the refund, they just stated their policy, even when I said it's really easy to miss that on their website.
Even a basic web designer should know that important information should be highlighted, larger and not easy to miss.
This was my first experience with TWC, and it will be my last. I went in and got the store credit, but honestly I find 95% of their footwear unbearably ugly. I couldn't find a single thing in their store that I wanted. I would have exchanged the boots I bought for a smaller size but they were all out.
Never again will I shop here. They're return policy should have been left in the 1980s where this type of customer service was common. I'll stick with Amazon from now on."
"Inside the Wool Industry
Without human interference, sheep grow just enough wool to protect themselves from temperature extremes.
Shearing Plus Mulesing Equals Sheep Abuse
With approximately 80 million sheep, Australia produces 25 percent of the world’s wool.(2) Flocks usually consist of thousands of sheep, making it impossible to give attention to an individual sheep’s needs. For instance, it is considered normal in the Australian wool industry for at least 4 percent of young lambs to die every spring from poor nutrition, and millions die annually from exposure to harsh weather.(3,4) Because there is so much death and disease in the wool industry, the rational solution is to reduce the number of sheep who are used for their wool in order to maintain them properly. Instead, sheep are bred to bear more lambs in order to offset the deaths.
In Australia, the most commonly raised sheep are merinos, who are specifically bred to have wrinkled skin, which means more wool per animal. This unnatural overload of wool causes animals to die of heat exhaustion during hot months, and the wrinkles also collect urine and moisture. Attracted to the moisture, flies lay eggs in the folds of skin, and the hatched maggots can eat the sheep alive. In order to prevent this condition, called “flystrike,” Australian ranchers perform a barbaric operation called “mulesing,” in which workers carve huge strips of skin and flesh off the backs of lambs’ legs and the areas around their tails. This is done to produce smooth, scarred skin that won’t harbor fly eggs, yet the bloody wounds often get flystrike before they heal. Studies have shown that the procedure causes stress levels similar to those of castration and shearing, and the effects—pain, discomfort, and weight loss—can last for two to 14 days.(5) One farmer (who successfully protects his sheep from flystrike by using a combination of fly traps, chemical sprays, breed selection, and grazing management) attributes the industry’s resistance to giving up mulesing to “a bit of old-boys’-club arrogance in a once-grand industry that is now struggling a bit.”(6)
Sheep are sheared each spring, after lambing, just before some breeds would naturally shed their winter coats. Timing is considered critical: Shearing too late means wool loss. In the rush, many sheep die from exposure after premature shearing.
Shearers are usually paid by volume, not by the hour, which encourages fast work without regard for the sheep’s welfare. Experienced shearers clip more than 350 sheep in one day, and that pace is maintained for up to four weeks.
Please visit PETA.org for details from an investigation of several shearing sheds in both Australia and the United States, where workers were seen violently punching sheep in the face, stamping and standing on the animals’ heads and necks and beating and jabbing them in the face with electric clippers and a hammer. Some sheep died from the abuse. Investigators also documented that large, bloody wounds were left on the sheep’s bodies and that workers stitched gaping wounds closed using a needle and thread without administering any pain relief.
Live Export
Old or unneeded sheep are sold for slaughter. Millions of live sheep are shipped to the Middle East and North Africa every year. In 2006, in conjunction with Animals Australia, PETA conducted an undercover investigation to expose the handling and slaughter conditions endured by sheep who are exported to these destinations from Australia.
Despite the Australian government’s and the live-export industry’s claims that animals are treated humanely, the investigators found that sheep and cows were dragged off trucks by their ears and legs and left to die in barren feedlots. They were bound and thrown into the trunks of cars and then slaughtered in prolonged and cruel ways that are illegal in the U.S., Europe, and Australia.
Other Kinds of Wool
Contrary to what many consumers think, “shearling” is not sheared wool. A shearling is a yearling sheep who has been shorn once. A shearling garment is made from the skin and coat of a sheep or a lamb who was shorn shortly before slaughter; the skin is tanned with the wool still on it.
What You Can Do
Use alternatives to wool, including cotton, cotton flannel, polyester fleece, synthetic shearling, and other cruelty-free fibers, as people with wool allergies have been doing for years. One relatively new cruelty-free wool substitute is Tencel, which is breathable, durable, and biodegradable. Polartec Wind Pro, which is made primarily from recycled plastic soda bottles, is a high-density fleece with four times the wind resistance of wool, and it also wicks away moisture.(16)
Vegan wool is easy to find, and it will keep you warm and cozy without contributing to cruelty.
"
"Bought a pair of Abeo sandals in February, tried to war several times but they caused a blister and callous on the ball of my foot. Was told can't be returned as it was a fit issue and not a defect and outside the 30 day window. They won"t stand behind $129. Shoe? My husband and I spent
$430 on that shopping trip and that will be the last, but obviously from the complaints posted, they don't care!"
"Went online and ordered a pair of Umberto Ruffini booties. A day later I got an email stating the boot was no longer available and my order had been cancelled. I went to one of their stores after Christmas & tried on another brand of bootie. All that was available in my size in the store was the display. I would have preferred to not buy the display shoes so the sales associate told me she would look online to see if they had it in stock. They did so she ordered & I paid. My receipt said it should ship in 3 - 8 days. After 8 days I called the customer service number to be told their distribution center was closed last week for inventory & the order should go out in one to two days & that I would get an email when they shipped. Never got an email so called 3 days later & was then told oh they are on back order. Asked how long & they said up to two weeks. Two days later I got an email saying my order was cancelled and the item was no longer available! Very annoyed!! I called the store to see if the display shoes were still available and of course they weren't! The associate said unfortunately they had five other customers with same problem. How does a company not know what their inventory is? Poor job Walking Company! Don't know that I will shop there again!
"
"Purchased a pair of ABEO B.I.O.system® Balboa Sandal with Neutral Support sandals for $100ish. After occasional wear, the piece that attaches the sandal that goes between your toes started to unravel and come loose. Since the purchase was over 30 days, Customer Service refused to replace them - even though there is minimal wear on the shoe and the agent agreed it was a defective product. To the garbage they go, along with my confidence in the Walking Company. I will never purchase another product from them. Extremely disappointed!!"
"Bought a pair of Ugg boots as a gift and they refused to take them back as the person that asked for them changed her mind. So now I'm stuck with them. Yes it was over 30 days but not by much and I noted they were a gift when ordering. My mistake in buying from them as others have a much easier return policy for unworn items. "
"sent a defective shoe that shouldn't have been sent in the first place. how do they miss that? It is a mistake made by someone and now if I want a new pair I have to pay to ship it back that's Ludacris this company sucks!"