ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
0.00/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5

Verified
5/5

2007-06-16

"I ordered 3 filters and a Cokin filter holder because I could get them all from one place, at a good price. I called and spoke to Barbara. She was very friendly and professional and shipped the order the same day I called. It only took 5 days for them to arrive. (It normally takes 10 to get to Guam).

The filters were well packed and just as described on their site.

Later I returned 1 filter and the return process was easy. I just called for a return authorization and mailed it back.

I would definitely recommend The Filter Connection (www.2filters.com).
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
Product Returns/Refunds/Exchanges

Verified
5/5

2007-03-15

"Ordered 2 lens filters, and several lens/camera cleaning items (brush, blower, lens cloth, etc.) from them based upon suggestion from a trusted site.

Ordered Sat Mar 10, received automated confirmation email right away, received shipping notification email on Monday 12th, and received package on Wed the 14th. Everything I ordered was there, packed well, and in perfect condition.

Pretty good prices, good products, free shipping, good experience. I'll be shopping from them again.
"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
5/5

2006-11-21

"I ordered a set of Canon ink jet printer refills on a Thursday and had them by the following Monday. Excellent price and very fast shipping. I now have them bookmarked for future orders. Thank you!!!"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall product shipping and delivery process
Overall customer service
N/A
Product Returns/Refunds/Exchanges
N/A

Verified
1/5

2006-05-09

"I ordered a prepackaged kit, which included a Hi-Tech graduated ND filter, and a Cokin P holder. The shipping was as advertised, but the fiter didn't fit the holder.

I emailed The Filter Connection, and waited over a three day weekend to hear back. In the meantime, I checked around and found a few people who had trouble with the Hi-Tech filter fitting the P Cokin holder (one had even purchased it from the Filter Connection and resolved the issue with them by getting a replacement).

On Monday, I receieved an email back from The Filter Connection telling me, essentially, that I was wrong and that it did fit. I wrote back to say that this was a completely inadequate response to my concern, but I've never heard back.

I ended up grinding down the filter myself, and now it fits.

Mistakes happen, and it's not reasonable to get too critical of a merchant when a mistake occurs. That said, this company did not take my concerns seriously and made no attempt to correct the mistake.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
N/A
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Resolving problems
Making decisions on their own
N/A
Being easy to reach
N/A
Being knowledgeable
N/A
Being trustworthy
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2006-04-02

"This is a small outfit that probably is run from home. I've bought from them several times. They do not always have the best price, but are very competitive on overseas shipping compared to outfits like B&H and Adorama. They have a great selection of filters, know their stuff, and the service is prompt, personal and courteous. They've always taken time to answer questions I've emailed them. As others have noted, their website can be improved. It contains a lot of information, but sometimes it is hard to find what you are looking for."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2005-10-02

"Placed order, received email verification, received product very quickly. It doesn't get any better. I highly recommend The Filter Connection for all your camera filter needs. "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Overall technical support
Resolving problems
Being trustworthy
Making decisions on their own
Being knowledgeable
Being easy to reach
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2005-09-09

" I purchased here on advice from a relative and am glad I did. I bought a 58mm Hoya SMC skylight on sale and a host of lens accessories. 2Filter's selection is excellent, prices are very attractive.
Had one small ordering issue. They apparently lost my first order, but never charged my CC. After 1-1/2 weeks, no filters and no charges to my CC. When I called they were very polite and apologetic and shipped out a new order that very day.
This store is a great small business (3-4 person operation), if you can, support them buy purchasing your filters and accessories here. Free shipping on orders over $22 is a nice perk. As long as their prices stay competitive, I will definitely be buying from them again.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
N/A
Being trustworthy
N/A
Being knowledgeable
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being knowledgeable
Customer service resolving problems
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2005-07-05

"I purchased three filters which arrived within 4 days with free shipping. This site had a great selection, excellent prices and the site was informative and easy to navigate. I will return for any other filter needs without hesitation."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services

Verified
5/5

2005-06-15

"I have made multiple orders from The Filter connection in the last year. Everytime I have found that if they carry the item, it is the lowest price I can find. They also ship very quickly. My only comment to new customers is don't give up too quickly when looking for the filter you need on their web site. It is probably there and once you find it, the price will probably be the better than any other store's."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused

Verified
5/5

2005-05-14

"First time purchase with this company. Placed my order on Wednesday the 11th and received my order in the mail on Saturday the 14th. As promised. I was very impressed with the person (I didn’t get her name) who took my order; she was very courteous and answered my technical questions about the filters. I ordered a 62mm and a 72mm Hoya SMC UV filter. I would definitely purchase from them again. There website could use some work. I found it a bit difficult to find the answers to some of my questions, but as I said, once on the phone, all questions were answered"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Overall technical support
Being easy to reach
N/A
Being trustworthy
N/A
Resolving problems
Being knowledgeable
Making decisions on their own
N/A
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2005-04-28

"I ordered from this company on a Saturday. On Monday afternoon they called me to inform me that a filter I had ordered was out of stock. They were calling to ask if I wanted them to back order it and send the rest of my order. They then offered to send me an upgraded product for a substantial savings. The fact that they called me to let me know instead of just backordering made me realize they were an awesome company to do business with. I got my order 3 days later, just like promised! I would HIGHLY recommend this company to EVERYONE!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Being knowledgeable
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2005-04-13

"GREAT CUSTOMER SERVICE!!! Very wide selection of quality products, and FAST, reliable service.

The Schneider lens cloth I bought from them is absolutely the BEST of many I have tried.

Wish more Internet companies were run as well as this one.

Jon
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is trustworthy
Is easy to do business with

Verified
5/5

2004-10-28

"Difficult to navigate their site, but they have good prices, a large range of products (only filters, but lots of them), and very good prices. My order shipped quickly and arrived on time."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services

Verified
5/5

2004-08-12

"I am a first time customer of the filter connection. I ordered a 45.5mm to 52mm Sony DSC V1 telephoto and wide angle lens adapter (Kenko brand) and I must say I am very pleased with the quality of these items and the speed at which the item arrived. I ordered the items on late Friday August 6th, too late for order processing and received the item on Weds August 10th US Mail. I was very impressed with the quality of the adapters and also the speed the order wqas processed and received. The adapters work great with my 52mm 2x telephoto from Sakar. I plan to purchase some UV filters from the filter connection as return customer. Thank you for the great service. Sincerely, by my pen name, Obi1 is Cool"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Overall technical support
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Making decisions on their own
N/A
Being easy to reach
N/A
Resolving problems
N/A
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-08-02

"Very knowledgeable sales representatives, fast shipping (although a bit expensive, but you get what you pay for) and a great selection with superb products as good prices."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is easy to do business with
Is committed to quality products and services