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5/5

2003-02-11

"Very fast shipping! It sure was a pleasure doing bussines with you. Awesome product. Thanx"

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Overall product shipping and delivery process

5/5

2003-02-11

"Pretty good prices for stuff that's not available from Newegg.com (the VERY best place to buy). They didn't misrepresent the product in any way, shipping price was reasonable, and everything arrived safe and sound... ontime.
I was referred from OCAddiction
Thanks Cutting Edge
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
N/A
Ease of ordering online
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-02-10

"I ordered some lighted led fans and some other stuff. One of the led fans broke after 2 weeks. I e-mailed their customer support and in a few days a had a replacement fan no questions asked.
Is hard to beat customer support like this. If I need something that they carry I will make sure I order from them. GREAT JOB GUYS!!!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A

5/5

2003-02-07

"Wow. That was stinking fast.

I ordered yesterday at work, received an order confirmation last night. I come home today and it's already here.

Great prices too, and everything was packed nicely. Definitely will receive my endorsement amongst my friends and coworkers.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

4/5

2003-02-03

"Quick and Easy sale. Pricing is great and product was as described."

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Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
N/A
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-30

"AWSOME AWSOME WEBSITE!!! I orderd my packege, and it got to my house in ONE WEEK!!!the plant is in california and my house is in georgia. So I live as far away as possible and it still got here on time. When I ordered the order was prcessed and shiped the exact same day!!!! I ordered at 2 and it shiped at 7! I will defenently buy from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-29

"very good seller, prompt customer service."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Overall customer service
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Customer service being trustworthy
Customer service making decisions on their own
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-25

"Excellent service and pricing"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2003-01-22

"Awesome seller. Had no problems and Cutting Edge was very nice."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
N/A
Ease of checking delivery status
Delivering products damage free
N/A
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-01-20

"This is one of my best experiances with an online store. I ordered a waterblock from them, and it was speedly delivered. To my dismay, it turned out that it was the wrong one, so I contacted their sales department. They pointed out that I had accidently ordered the wrong product, but they offered to replace it at no charge.
Here's part of an e-mail they sent me:
"If you send it Priority Mail it will be cheap and we will send the new block back the same way at no charge. We beleive in service even if somebody else makes a mistake. Thanks."
This is the kind of service that is a dieing breed in these times. Most stores would have gouged me with a restocking fee, but not these guys.
In the future, I'll be buying here even if it costs me a little more money.
Thanks a lot Cutting Edge and Chris Andreoli!
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall technical support
Being knowledgeable
Making decisions on their own
Being trustworthy
Resolving problems
Being easy to reach
Overall customer service
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being trustworthy
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-01-15

"I added a note that I was trying to get my order by the weekend (for a LAN party) and the folks at Cutting Edge got the order out that afternoon and shipped everything out through priority mail rather than UPS to make sure I got my order in time. Prices were great, shipping very reasonable, and a minor problem I had with my order (manufacturer mis-packaged part), was quickly resolved by Cutting Edge. Additionally, communication was excellent and I was notified with shipping information through e-mail. An excellent experience! "

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall technical support
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Making decisions on their own
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2003-01-01

"I was very impressed with site layout. Easy to Navigate, informative and my order was processed and shipped in 4 hours. I received my order in 2 business days. I was emailed confirmation and status the same day. Quality products also...A+ Site Definetely will purchase from them again. R. Markel"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2002-12-28

"Very friendly service, they take the time to answer all your question, and very fast service. I recommend this store for anybody looking for great prices and fast service ;)"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products on-time
N/A
Being updated on the exact date the delivery was sent
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service being knowledgeable
Customer service resolving problems
Customer service making decisions on their own
Customer service being easy to reach
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-12-21

"Very happy with their service. Got my order in a week. Everything was in perfect condition. I would order from them again!!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-12-18

"First time ordering from this company and I wasn't left disappointed.

They gave me updates on every stage of the order, they had quality prices and an easy to use website which is always a plus.

I will definitely be ordering from them in the future.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process