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Product & services pricing
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Verified
1/5

2004-10-30

"I put in an order for several items and waited a week but did not get any notification that the items have shipped. I inquired a couple of times about my purchase through their online contact form. I did not get any replies. I called them on the phone 11 days after my order and got to talk to the proprietor. He said that he had been having problems with a break-in at his place of business. He also said that one of the items I ordered was out of stock but he was expecting it to arrive later that week. He asked if I could wait for all of it to be shipped to me later that week and I said that yes, that would be fine.

12 days after promised ship date (42 days after order date) I still have not received the items nor have I received any word that the items have shipped. I tried contacting the owner again but my messages online have not been answered. Three times I have left messages on his answering machine but I never got a return call.

Finally after almost a month, I put in a dispute with my credit card company to get my money back.
"

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Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is trustworthy
Is consumer focused
Is committed to quality products and services
Likelihood of customers making future purchases
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Delivering products damage free
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Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
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