"I should have read reviews before I bought from this place. 27 days for shipping!!!!!!!!!!!
Absolutely unbelievable. I will never order from this place again.
I was notified on 12/11/2012 (mind you I ordered on 11/27/2012) that my order was next for shipping. It took them entire 7 days to get my order to UPS to be shipped. Order arrived on 12/24/2012.
Absolutely unbelievable. Don't buy from this place if you can't wait that long for a product.
Terrible, absolutely terrible."
"Placed an order for some Vitamix parts on 10/25/2012. Was just informed they shipped on 12/3/2012 which means I will be lucky to receive my order within 6 weeks after ordering. . God only knows what will be in the package. This place is a scam that takes your money and does not deliver as promised. Do not buy from this merchant. When the price is too low to be true believe it. I plan to dispute this with my credit card company. Stay away!"
"Ordered replacement drive units. Took them a week to acknowledge my order then said they were sending the order for shipment another nine days they said. When I questioned whether they had the parts the lady got snippy and sent me an email canceling my order. They did not refund my credit card charge and I had to dispute it."
"I placed an order for a Vitamix blender container 9/28 it was not even processed for a lengthy period of time & finally shipped October 9. I specifically requested speedy delivery when I placed the order. Extremely unprofessional Would never buy from them again.Almost 2 weeks before it's even shipped!"
"Terrible! I ordered a replacement part for one of my blenders. It took a week for them to acknowledge my order, and then another to "pull it from the warehouse." After a WHOLE MONTH of not hearing anything, I asked them if it had been shipped or if there was a tracking number. I get a reply an hour later saying it's backordered and won't ship any later than in three business days. It hasn't even gone through UPS ground! These people run a business by making you forget you even bought the item! They're a scam!
My father was on a strict vegetable and fruit diet, and I couldn't wait any longer so I cancelled my order. They say it'll be 72 hours until I see my refund. Honestly, in the internet age, that's lightyears from now. I'd be surprised if I do see it on time."
"Just purchased a Hamilton Beach bar blender. Best price by far. Product shipped out as noted, 7-9 days, came with no problems a couple of days later. Very happy with experience. Didn't need any customer service, so can't comment on that, but my expectations, (price, new factory boxed item, delivery time) were met. Would use again."
"by far the best price and recieved the product in reasonable time. I will order in the future"
"Nonexistent customer service -- they ignore you if you have a problem. Don't bother asking for a refund, they won't compensate you. Took nearly a month for me to receive my order -- guess they don't have inventory.
Place is run by crooks. Stay away."
"I place and order on 1/15/2012, same as some other reviews, said it would ship in 7 to 9 days. I did not hear anything from the company so I emailed them and they replied within the hour saying it will ship on 02/06/2012, really 21 days after I placed the order?! What a joke, I need the parts so I am just going to wait, but this will be the last time I order from this company."
"I bought my mother a really nice food processor for Christmas. The website is easy and had a lot of good stuff to choose from. Glad I found it and will def come here again."
"I ordered some parts for my VitaMix which I needed in a rush since my machine was out of order until getting these replacement parts. After placing my order I let them know that I needed these parts in a hurry. Their customer service department emailed me back quickly letting me know that they would rush the delivery for me. I will definitly use this company again in the future."
"We ordered a blender jar on Sept 11th. Web site said should be shipped in 5 to 7 days. On Sept 23rd sent second email to customer service inquiring about our order. The email we received said jars were backordered until Sept 28th. On the 28th still no ship notification so we cancelled the order. They stated we would receive a refund in 72 hours. Seems like they used our money for two weeks for nothing."
"I am so happy I found this store. We had almost over paid by a lot before seeing a link to the blender place. Not only did we get a great price but the service was excellent! We got our new blender the same week and they even helped us program it. Thanks! Will totally order again."
"based on search, pricing and variety made this the vendor of choice for an expensive VitaMix purchase. However, they are resellers i think, not carrying the inventory, which in itself is fine. What is NOT fine, is that seem to be running the float on customers money. They say things will ship 5-7 days and max of 21. My order is shipping 23 days after order, no interim updates, and only after an inquiry last nite, did i learn it will "ship tomorrow or sooner" --- no shipping update yet and we are in the same time zone. I am hesitant to recommend but reserve judgment"
"I'm so glad I found this store. I have had so many problems getting parts for my Vita-Mixers before now. They make it easy and the items arrived in less than a week. We have over 100 blenders and i highly recommend anyone who needs a knowledgeable reliable company to contact this store for replacement parts. "