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Verified
5/5

2003-12-18

"I searched high and low for this particular Waterman fountain pen, and Best Things had the cheapest on the internet! The personable customer service and free shipping was gravy!"

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Being updated on the exact date the delivery was sent
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Variety of brands and products offered
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Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
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Customer service making decisions on their own
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Customer service being knowledgeable
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Customer service being easy to reach
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5/5

2003-12-11

"When I shop at brick and morter stores, I tend to stay away from the large departments stores or the super stores like the Best Buys, and go to the "Mom and Pop" stores for true service. When I found www.thebestthings.com, I found that "Mom and Pop" service on the internet.

Sure, their selection is smaller than most, but I found that the products they offer are the products I already own or plan to buy. They offer "the best things" at more than reasonable prices, and they not only reply by e-mail, but a wonderful person - Jodie - actually called me to apologize when they found there would be a couple day delay in shipping my order while they awaited an order from Canon. And 4 days later I received my camera!

Being from NY, I know all about gray market goods being sold at rock-bottom prices. thebestthings.com addresses this right on their website, so I could order with the confidence that camera I purchased would be legally warranteed in the USA.

I can honestly say that if thebestthings.com has the merchandise you are looking for (they even ordered me an item from Canon that isn't on the site) you can't go wrong with either price or service.
"

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Verified
5/5

2003-12-10

"Excellent service. Item sent out very quickly. Have ordered here before and will continue to do so. Customer service and products are excellent."

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Pricing of products and services
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Is trustworthy
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Overall product shipping and delivery process

Verified
5/5

2003-12-06

"This is a very responsive internet-based company with LamsonSharp knives and other culinary items I want. So far they have delivered everything quickly, professionally, and as-ordered. I look forward to placing more orders with them!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is easy to do business with
Is consumer focused
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-05

"The most professional and friendly service in the business. Price was competitive and shipping was pronto.
In a nutshell, everything I look for in supplier, when I need something I want to order it & forget about it.
The brown truck will have it in a couple of days.
William
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being knowledgeable
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2003-12-04

"I researched and found this company to have the best prices by far. I made my order via their website which I found very easy to navigate. I received my items very fast and am very happy with the overall experience. I highly recomend them to everyone."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

5/5

2003-12-04

"I very carefully choose what I buy & search for honest vendors who have good prices & service. I have used this company on five different occasions and not only had great service and good prices, but they had much lower prices than any of their competitors!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Being easy to reach
Being trustworthy
Making decisions on their own
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being knowledgeable
Customer service resolving problems
Customer service being trustworthy
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-11-26

"Very satisfied with item and customer service department. Order arrived as promised. Would recommend this seller to a friend and would order from them again."

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Pricing of products and services
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Is committed to quality products and services
Is easy to do business with
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-11-18

"I found the best price for the precision paper cutter. It was shipped in the original manufacturer's box, but was damaged during shipping because the MANUFACTURER had improperly packaged the item. The Best Things owner dealt with me personally and made absolutely sure I was completely satisfied with their service. They even made sure a manufacturer's rep contacted me about the problem.

This company is among the best in a nation where most businesses have only in mind to take the customer's money and give as little as possible in return. They perform by the adage of going more than just the extra mile, and will make sure the customer is satisfied.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products damage free
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
N/A
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall customer service
Customer service being trustworthy
Customer service being easy to reach
Customer service being knowledgeable
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
N/A

Verified
5/5

2003-11-13

"I have had nothing but positive experiences in my dealings with The Best Things Online Store. Lee and Jody will take whatever time is necessary to work with you in order to make an informed decision regarding your purchase. Try to find that with any other online store!!!

Prices are competitive and shipments arrive as promised. If there happens to be any delay, I have been kept informed as to the status of my order.

Lee stands behind everything he sells and has not hesitated to replace a defective item.

I have been a customer for over a year and cannot say enough good things about The Best Things. Competitive pricing, sales support, and friendly customer service with a personal touch - why buy consumer electronics anyplace else??

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is trustworthy
Is committed to quality products and services
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
N/A
N/A
Overall technical support
Overall customer service
Customer service being knowledgeable
Customer service being easy to reach
Customer service resolving problems
Customer service making decisions on their own
Customer service being trustworthy
Overall web site
Web site being easy to use
Web site reliability
Speed of web site
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Product Returns/Refunds/Exchanges

Verified
5/5

2003-10-23

"Excellent shopping experience!! Delivery was as promised. Order was exact. No unwanted surprises.

I placed my order by calling their toll-free number -- and guess what?! -- I spoke with a real live person! She took my information and didn't pressure me to buy anything else. She was very friendly and didn't get frustrated by my many questions. And best of all ... they charge exact shipping!!

I will definitely shop at The Best Things again! :)
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is easy to do business with
Is consumer focused
Is committed to quality products and services
N/A
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
N/A
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being knowledgeable
Customer service being easy to reach
Customer service being trustworthy
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2003-10-23

"Bought a Canon 10 D; Prices better than most, Excellent Customer service; Fulfills promises; delivers more than you expect! Excellent; the way all companies should work!"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
N/A
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall customer service
Customer service resolving problems
Customer service making decisions on their own
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2003-10-22

"Ordered a TCON-17 Lens.

Good friendly service. Well packed, and fast processing to ship time (gotta love that).

I would only suggest a "in stock" or "out of stock" listing for items on the webpage.
"

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Overall quality of the company
Pricing of products and services
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Is easy to do business with
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Likelihood of customer recommendations
Overall product shipping and delivery process

Verified
5/5

2003-10-17

"My online purchase from The Best Things was a totally hassle-free experience. The price of the Nikon D100 camera was competitive, the product new with a USA warranty, and the shipping fast and actual cost. I have no reservations in recommending this company."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is trustworthy
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
N/A
Overall web site
Web site reliability
Web site being easy to use
Speed of web site

Verified
5/5

2003-10-14

"Excellent Prices / Excellent commuincations, fast emails and phone calls. Would definately do business again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process