"I have been a regular customer for a few years. They have always been slow to ship my orders. My last order will be my last order indeed, 20 days and it is still being processed. Customer service responded to my inquiry a week ago saying they were backed up and it would ship soon, a week later it still has not shipped"
"Last month I ordered a 1101 flashlight (self defense) and a mystery box to go with it and it didn't come for close to a month. I tried to call them within two weeks and they still have the message on there saying that they were doing Christmas deals and that their packages were being mailed out late but this was after January and there was no reason for it to be late because the holidays were over. Finally I got ahold of the employee in the room play didn't tell me but the Packers still wasn't mailed out until close to the end of the month I'm not understanding why because it took my payments at the beginning of January so you would think that you'd get your package sooner give me 10% off of the total of my bill and I compromised and I waited another two weeks to get my package when I got my package my mystery box was supposed to be full of mystery stuff that was $10 or more and I probably got like four items they were bark box items i dont have any animals!A dog bacon calendar, a cat cloth made coin purse with a zipper, one pair of socks mens and a cheap flashliflasht. it was supposed to be a mystery box it's in a mystery bag (plastic mystery bag). I was so upset I tried to call and just like any other day they never answer the phone it's like they're understaffed or something I'm not sure what kind of business they are running but they are not running a very legit business I wouldn't recommend ordering anything from them because they're shipping **** and their mystery boxes are full of crap!"
"Order the solar Led light on Sep 26 and was following up with Customer service every week for 3 weeks. Later on the 4th week I called them after holding the phone line for 15 minutes and said the items is not available at the moment. Very Disappointing. Also REFUND took more that 14 days.
Never ever going to order from here even if its for FREE... "
"Slow shipping times, unresponsive customer service. Placed order August 29, now 14 calendar days later and two e-mails to customer service, no response, not shipped."
"Shipping is incredibly slow. Over 2 weeks to receive my order. Just not acceptable. "
"I placed an order that was never sent. I sent an email and the only response I received back was to verify the address they had for me on their system. I still never got my order yet my card was charged. This has been going on since March 2015! I tried to email them again and it kicks back to me. I will never order from this company again. "
"My order was accidently processed twice, $9.99 times 2, and I didn't realize until after I received shipping notice for 2 orders. I contacted customer service and they acknowledged the duplicate and agreed to refund me for the duplicate order as well as let me keep the items from the duplicate order. Great customer service and I will buy from them again!"
"Placed several orders thru this company over the past year. Their service to the customer is exceptional, and response time in regard to any issue you may have with an order is the quickest I have had. Rate them 5 stars overall from product availability, shipping/packaging, to customer service. They all do a great job.!!
Try them, you will recommend to others."
"Waiting for a package for 3 weeks now and the tracking number provided shows the package never got to the post office. 3 emails to this outfit have not been returned. I have a feeling that I am out of the money. Tried calling today and had to leave a message."
"Great customer service.....responsive and competent....
they stay with the problem until it is resolved.....great follow up
Great company to do business with....would do business again"
"Had an excellent experience! Fast shipment and a really great deal. Got one of their "Mystery Bags"; $20 for about $60 worth of stuff. These guys are pretty cool :)"
"Why does it take 10 days to ship an item?Took 18 days total to get the item.Other than the ultra slow shipping the item was as described."
"Tried to buy a t-shirt on this website, price was good but I never received my order. After I filed a complain, I did received the refund and a message saying that there's a shortage, but before that I never heard anything from them. I wonder what happened to those who forgot to file a complain. "
"ordered 15MAY2012. I received tracking fedex and startedt22-racking, never received package from that daily deal 1June2012. file complaint with that daily deal no response no response .no response phone is always busy phones always busy cannot talk to a actual person . called it fedex talked to an actual person , they have never received package . never received package . 17 days not shipped . filled out form complaint no response .
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7june2012 got package...had to reorder seems they got sloppy, dropped the ball, just kick start them
"
"Placed order on 03/11/2012, received FedEx tracking number within several days. Today is 3/19/2012 and the order has still not been shipped. Emails have also not been responded to. "