"I called to make sure it was not a scam. Still not sure the guy could not assure me that is not the case and I’ve got about 15 text messages from you to join so I can track my package a lot of spam mail. I don’t care for that."
"Ordered a New TPI 721 & received a package that had been previously opened for whatever reason! Immediately notified via e-mail Saturday & phone on the following Monday for a RMA as a package that has been opened before I receive is unacceptable for me. took 4 days & numerous phone calls to receive the RMA alone. ended up disputing charge with CC company to protect myself. Product sent back & zero response from TEquipment. This all started on 03-05 & as of today 03-17 there has been no response from TEquipment. Up until now never an issue with product or service, don't understand what happened with your company??? "
"I had a large item that said free shipping for orders over $99 which it was. I had a smaller item which I did not realize was not on the free shipping list. At checkout I didn't see the coupon code I needed to enter since it was way at the bottom of the page and never actually saw the code when I saw the $99 free shipping. So it wanted me to pay the full shipping cost ($28). In the end I purchased the larger item, with free shipping after I entered the code and deleted the smaller item since the shipping for that item basically doubled the purchase price."
"My order was correct and arrived on time and in perfect condition. I always recommend Tequipment.net to all my students and coworkers. Great products at great prices!"
"Little confused at the beginning, but it worked out "
"It was easy to find what I was looking for. And it shipped really fast! Could not be happier."
"I not sure how I can rate my experience when I haven't experienced anything yet.
our transaction is not complete until I recieve and inspect the item was delievered in good condition and is the item.
maybe send the review email much later down the road. or even better maybe ask if its ok to send a review email. what I love most is the freedom of choice. I super love when a company gives a option if the customer would like to recieve any future emails that are not related to your purches.
guess what I would have picked. "
"Easy to use website and ordering system, and prices are always very competitive."
"Great deal and very quick shipping "
"When I asked how to activate an option they sold me, they could not do it, referring me to the manufacturer. Seems to me if you sell it you should know how to turn it on."
“Hello and thank you for sharing your experience. I have had the opportunity to review the call you had with us, and I agree we could have done more. We do not encourage our staff to advise on installation of software or any modification of products because of warranty concerns but should have been more supportive in getting you to the proper people for your product question. For that we are sorry. We can do better and will work with our team to ensure we provide you and all our customers with a higher level of support. ”
"Ordered a new bench 7 digit bench multimeter for my lab and could not be happier with the purchase. Shipping was extremely fast and the price point was the best I found. Will look to Tequipment for my future purchases."
"They had the (near vintage?) part that I needed, which was hard to find."
"Everyone is very helpful and knowledgeable!"
"Fantastic… ordered yesterday received next day, perfect"
"I ordered some test equipment for work. The quote was received the same day, and the price was very good."
A rep from Tequipment.net / InterWor, TouchboardsBrian, has responded:
“We appreciate the feedback and we are sorry we didn't move faster and communicate better. I have no idea how a opened unit was delivered as new. The warehouse is working on ensuring that does not happen again. We recently added a new platform for managing RMA's and had a learning curve that slowed us down. We are sorry you also had to do a chargeback as the refund was submitted for you. I hope we can earn the opportunity to gain your business back in the future. ”