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Product & services pricing
0.00/5
Chance of future purchase:
0.00/5
Shipping & packaging:
1.25/5
Customer service:
0.00/5
Return/Replacement policy:
0.00/5


5/5

2002-07-28

"I ordered the Western Digital 80GB SE hard drive. On the site they did not note that the drive was retail, bare, or an OEM drive, so I called their customer support line to find out what kind of packaging it came in. When I called the number I promptly had a person on the other end. The person did not seem to be 100% sure that if it was bare or not. But he said it was retail. So I ordered it. The drive came as a bare drive when it shipped to my home. This was sort of OK because I would think I know more than the average consumer about PCs. The drive has been working very well, and I am enjoying the freedom of the 80GB drive, compared to my measly 6GB drive I had before. The price was very, very good. Packaging was excellent. I now have my 6GB drive in that same box, and as for shipping time: the package came a day early. However, processing the order took a couple of days."

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Is trustworthy
Is committed to quality products and services
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Overall product shipping and delivery process
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Variety of brands and products offered
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Overall web site
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1/5

2002-06-11

"Not a plesant experience. Ordered on-line, salesman called to "confirm my purchase". Tried to sell me a different camera. I didn't bite. He said they had it in stock and would ship. When it didn't show up in a weeks time I called and ask for a shipping number. "someone will call you shortly" was their response. A week later I called again and was told the camera was on back order. I cancelled the order."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process