"Don't order from here! They rip you off! The product is fine, at least what I did receive. I had not gotten my case, tripod, and cleaning kit which had come with the package I had bought. "

"I purchased a 52 inch Sony Bravia HDTV from PhotoConnection and also had a set of HDMI cables added to the order from a sales reps suggestion. The TV arrived in great shape and was much cheaper than buying from Sony online. I would recommend PhotoConnection for my electronic purchases. C. Laflamme Ocala,FL"

"The camera I ordered came in ten days. Eveything was included except the bonus package which I understand they will send."

"I placed this order online and paid for expidited shipping (2-4 business days). This was for a camera and a FREE promotional gift of a case, tripod, etc...included with the order. I called on September 26 after receiving an email on September 25 requesting I call to confirm the order. After being put on hold for at least 15 minutes, I finally talked with a very abrupt sales representative who put me on hold again and then disconnected me. I called back, talked to him again and he said that my order would be shipped right out. I called on October 8, almost 2 weeks later, to find out where my purchase was. I was put on hold many times totalling at least 15 minutes again. I was then told that I hadn't received it because of the Jewish holiday on October 4 and 5. When I questioned this since my account was charged for the purchase of over $350 on October 3, which would have been before the holiday, I was then told it may have been backordered. At this point, she apologized and assured me it would be shipped right out and I should receive it within a few days. She also said she would credit my account for the shipping difference since I did not receive the item in 2-4 business days. I finally did receive it on October 11, 16 days after placing the order, but the case and tripod were not included. Also, my account was not credited for the shipping. I called again, this time being put on hold for 45 minutes. When I finally spoke to a service representative, I explained the situation and asked again to be reimbursed for the shipping cost difference. He was short and insisted that I actually did receive the camera in the allotted 2-4 business days since it wasn't shipped until Monday October 8. When I asked him about the case and tripod he said it was mailed separately and I should receive it soon. He then told me he would give me a $15 gift certificate for my next purchase with them. I then asked to speak to his manager. I was put on hold again for another 20 minutes. When he finally answered my call, I explained the stuation. He also insisted that they delivered the camera within the allotted time since it was backordered. I reminded him that I was never notified by email or phone that the item was on backorder. At this point, he offered to waive the $10 shipping fee for the case and tripod, which in their add was listed as a FREE gift. He then told me he would have it shipped right out. Later that day, I received an email with a link to this site stating that: "After evaluating your account I understand that you have not yet received your free promotional item. This result is due to not receiving authorization from you as our consumer regarding the shipping and handling charge for the free item for $9.99. What I can do for you at this point is waive the shipping charges if you are willing to post our company a review".
This whole purchase was obviously quite a hassle, I didn't receive the camera in time for my husband's birthday and I still haven't received the promised FREE promotional items. This company seems to be lacking in integrity as well as common curtesy. I will NOT shop with foto connection in the future and will reccomend to my friends and family that they do not either.

"

"Price was wonderful and product was great. Shipping took a long time though and never got a tracking number until I called."

"Online experience could have been better...I placed my order online but when there had been no change in the status of my order after a few days, I contacted customer service (and got through right away which I was happy about) and they got the order going...Order was received quickly after that. "

"The ease of using Fotoconnection.com website was excellent. I placed my order and received it very quickly. I love the digital camera. I initially purchased the same camera from Walmart but, when I saw Fotoconnection.com had the same camera for way less, I took it back to Walmart and ordered it from them not only because of the significant price differnce but, because of all the free gifts I was offered for ordering the digital camera (Starter Camera Pkg. case, cleaning kit, tripod, memory card & reader & lens protector... (Bonus)! Thank you. I can't wait to get the free gifts. Well worth it... I highly recommend Fotoconnection.com.
LaurieW. (California)"

"Process was fine, except for the inevitable "please call to confirm" run-around. Agent was a little abrupt once they realised that all I wanted was the item chosen (Canon G9) and none of the extras they were trying to push."

"Positive - This store sent me the equipment I requested, exactly as advertised.
Negative - They are not easy to deal with. Were pushy on the warranty, and overcharged on the battery. Didn't include the starter kit as promised and blamed me for it.
Overall, not a bad ride; end result seems good.
Overall - "

"Pentax W30 purchase from fotoconnection.com.

After problems with my credit card info the camera shipped with no problems and was recieved the same."

"I received my tv about 10 days after the order.
I was charge extra 100$ for the shipping insurance which was not mention in the website when I order the tv."

"Salesman Ed was forceful but very congeneal and helpful in every way. I was very pleased with the service since I received my package next day as promised. Two items were missing but were sent after a lot of paper work. I am pleased with that service. However, I bought a Sony W80 digital camera and two lenses. One was a telescopic lens the other a wide angle lens. I was sent the wrong type of lens for the camera. They were threaded types and my camera does not take threads. I was asked to return the lenses and did so at my expense. (I read the fine print and see that is the deal with this company.) I have sent e-mails, made phone calls, got a lot of promises but still have not received the lenses. Up to this point I am not too happy with this portion of the service. Otherwise, I got what I ordered. "

"This is a bait and switch outfit and about the most unethical company I've ever dealt with.

I ordered a Canon digital camera and the salesman called me to confirm the order. He told me the camera came with no battery and he tried to hard sell me a battery for around $70.00. I finally agreed to purchase the battery for about $30 since the price of the camera was still reasonable at that point, and I hadn't been able to find the camera at many other stores.

When I received the camera, it was a completely different model than the one I ordered. Needless to say I called right away to return it, and they tried to persuade me to keep it by offering me free gifts.

Overall it took me about 2 months to finally get a refund after countless phone calls. And I still had to pay for return shipping, they wouldn't refund that.

Absolutely terrible experience, I would stay far away from these guys. "

"My order of a Canon Powershot SD750 digital camera arrived as promised on schedule. However, a confusion over avaiability of the advertised free starter kit with this purchasee resulted in multiple exchanges of e-mails before it was resolved. "

"I made my order online with a 2 day rush delivery. Instead of sending my order I had to call the company. I am very busy during the week so it took me a couple of days to call, when I could have received my order in a couple of days. I called and was solitated to order a 4 hour battery which I did not receive, but was charged for. "