"The school director and assistant do not demonstrate customer service. There is no hello or how are you. There is no goodbye. The director never has time to return emails, phone calls, or address concerns. She is not friendly or inviting. I have had several billing issues and those were pulling teeth to resolve as well."

"This is a very warm and welcoming center from the director to all the staff. The management is amazing and the teachers are very loving and passionate about their jobs. My child loves to go there and the greetings we get on a daily basis never change. Ms Jennifer always has time to greet me and talk about anything and I know she is a very busy person. I couldn’t ask for a better place for my child."

"Its okay. My child started there recently and is having a hard time adjusting, and id like it if the teacher would be a little more proactive towards helping her feel comfortable, but realistically i know she has a lot to do."

"Overall, my kids are doing well and I like the location of the school. I do look for more consistency of directors and teachers."

"There's been a lack of consistency in leadership at the school and the turnover in teachers is super high. Between my two kids in the last seven years, we're on our 5th director. Pay teachers better to keep the good ones."

"I really like most of the teachers. It has been a positive experience but I wish they would follow the lesson plans more."

"Overall, he has been learning and is safe. There has been a lot of leadership as well as teacher changes that have had a negative impact at the school. Ms. Gina is a big reason why he is still there. In the 2.5 years he has been there, she is the first to not just update what he is doing in the app, but also send us a message about how he is behaving and what he is doing that day. She is an example of a quality teacher everyone should strive to be."

"This school used to be pretty good, we were here for a year and didn't have problems until the turnover of directors started causing issues. 3 directors in 1 year and the assistant director wasn't ever promoted so no continuity. While talking to some of the original lead teachers who are still there they feel concerned for the education and safety of the children they care for and feel trapped in staying there vs leaving for a better location. My only regret is we didn't leave sooner. A year ago I could have confidently recommend this location, now you can't leave fast enough."

"It was good in the beginning and then in the last year there have been 3-4 directors. It’s been ridiculous. Jodi was the absolute worst communicator I’ve ever had the displeasure of dealing with. Her being placed in that position and causing several teachers to leave has made me seriously question and mistrust Tutor Time’s decision making. Even now the new director has been there for a couple of months and has not introduced herself to me. I literally only met her because I saw her name tag and introduced myself. She might be good at what she does but if she doesn’t bother to introduce herself to parents that communication isn’t there. Also, I question the professionalism of some of the new teachers. They don’t introduce themselves when I walk into the classroom. Rather one teacher I hadn’t met griped because she has just put sunscreen on my child and I was there to pick her up. She didn’t say hello and give me her name, just complained she’d wasted her time. It’s a terrible impression"

"It seems that just as my daughter gets comfortable with a teacher, they are replaced with another. The turn around rate is unbelieveable. I feel for the money we pay, there should be better consistency with the staffing."

"Teachers at this school are great and I can tell they work hard, and I am appreciative of the care they provide. The center seems to be understaffed/has frequent staff turnover."

"High turnover on educators. Most are only there for a paycheck"

"The staff really cares about the students."

"Jenny was previous school director and was very personable and kind as well as take parents concerns seriously. Jodi however, lacks all of those skills. To this day she has not introduced herself to me nor said hi. Have I to her no but that's not my job. The majority of the bad staff is gone which is a plus."

"I would love for someone to know who and where my child is when I pick him up."