"The former director was super friendly and genuinely seemed to care about me and my family. This director and assistant director are generally cold and not someone I want to talk to."

"The experience at the school overall has been positive. In the almost 3 years that we have been there, there have been at least 3 directors. It would be nice to have a little more consistency there. Especially since each had a very different style, response rate, etc. Right now I feel like when I have a question or need something that I am bothering the directors in place now. Perhaps doing some parent office hours or something could help with that so we aren't rushed through our questions and don't feel like we are disturbing them when we need to chat about classroom transitions, teacher issues etc. Right now all interaction seems very forced and awkard. It was not this way when our previous directors were in place. I will say the teachers do try very hard and they have some absolutely incredible ones. One thing I would ask, or recommend is that the teachers often hug and are around our children and I have often times seen some of them at the front of the building smoking on breaks. This is a little dissapointing as our children are around them so much and the smoke/clothes etc is a concern. I am not sure if there is something that can be done about that but I for one as a parent do not like driving by and seeing my children's teachers smoking in front of the building."

"2 stars because some of the staff members are good. But some of the people here don't care about the kids at all. I've seen staff ignore crying children, and gossiping about other parents in front of me. The school is poorly managed, with the directors often not responding to emails and phone calls. For several months, they billed me for an activity that was no longer being held at the school. When I discovered the activity wasn't held anymore, I had to speak to the front office 5 times before they adjusted the bill- and even then, the refund was only for a few weeks, while my child's teacher said it had been several months since the program was offered. At one point I temporarily switched my child to part-time status, and asked how much notice they would need to switch back to full-time. They assured me that just a week's notice was enough and that I would not need to worry about the spot being filled. When it was time to switch back to full-time, they told me that the class was now full and my child would have to go on the wait-list for a full-time spot. After 4 months on the wait-list, I pulled her out of the daycare entirely. My child now goes to another school that is cheaper but dramatically better! Other schools have so much more to offer. This daycare is not worth it."

"Overall, I feel my children are safe and loved. I feel the quality of the teachers has diminished in the past year or two. They seem to be more of a babysitter than an educator. That wasn’t the case before."

"I have seen growth socially, emotionally, and intellectually since our son started tutor time. I love getting updates and appreciate the pictures of him throughout the day."

"Our first two years were very positive with quick problem resolution. Communication has been lacking the last recent year and the facility seems more unorganized than under previous leadership."

"Experience in the infant room was excellent. I told people I loved the school. Now that my child is in the toddler room, I find myself describing the school as fine."

"Our general experience has been very positive however we have seen a decline in communication with the changes in directors and leadership. I also feel that the director is a lot less responsive then my previous experience i.e. does not reply to emails, unavailable to speak at drop off or pick up. And I have felt that I have had to chase information down on my child transitioning from one room to the next. I definitely feel a down turn in communication as a whole. And with prices continuing to increase but the communication decreasing it leaves room for evaluating other options. I also know of at least two families who have taken their children out do to issues. And another that were promised a slot for an infant and then unable to fulfill. This points to some mismanagement going on and something to look into."

"Overall good just expensive"

"Overall we have had a great experience. Our children love their teachers and have learned so much! The location is great however it is a bit high on cost."

"At first tutor time was very welcoming and we felt our child was learning a lot. Now, we feel the directors are not warm and welcoming and the competent teachers are not being supported and eventually leave."

"I understand that the law for the infant room is a 1 to 4 ratio, however I just think that is way too many babies for one adult to care for. It would really show some great caring and understanding on your part if you would lower the ratio to at least 1 to 3 ratio. I don't feel comfortable leaving my infant in a classroom where there's so many other babies because I don't feel she's getting the attention that she requires. Many times I just feel like Tutor Time is only interested in their top dollar and not as much for the care of the children."

"Direct Teachers are great, and our child is happy, but our experience with the Director and Front Staff have been less than satisfactory"

"Poor communication and poor treatment of the teachers by management"

"I will not recommend this school going forward. I used to love and would talk about this school it is very sad that it has turned into what it is. Tension appears to be between the staff and management, not between staff."