"I feel the emphasis is less on curriculum than it used to be. But the school has done heroic work to stay open and keep the staff safe and avoid outbreaks during the COVID crisis, so our hats are off to them!"
"Although we’ve started during covid times the staff has been very accommodating. Kelsey is excellent!"
"This school has been amazing for my child. I also have a peace of mind sending him there because it’s locked with cameras. I love the app. and constant communication. They have been supportive from the start of Covid and continue to operate in that way."
"Great school. Shelby is excelling. She loves it there and so do we"
"Overall very good experience."
"The director and assistant director are always available to talk and handle any concern you have. They are very much hands on with in the classrooms which helps with drop off and pick up times. They have followed up with emails and if/when they see you they make sure to ask if you have any further questions, comments or concerns that you may have thought of since the last reply. Overall I am very pleased with both directors as well as Kelsey."
"My general experience has been great. We have been with the school through two children. The last year and a half, I have experienced a change at the school. No one is available to greet me in the morning at the front desk. The director is not friendly or easily available. I feel like I am an inconvenience. I worry that the center is more worried about numbers than about my child as a person."
"The school could be cleaner, the floors, the tables, etc."
“We expect our schools to uphold the highest standards of care, education and cleanliness, and we're sorry to hear that your recent experience did not live up to that standard. If you wish to share your experience with our Customer Support team, they may be reached at 888-678-4631.”
"I do like the program overall. My son’s teacher is wonderful. Leadership is slow in communication."
“We are sorry to hear about your negative experience. Please contact our Customer Support team by calling 888-678-4631.”
"Our first 5 years were very good. Anything I complained of then was petty because there were so many positives that out weighed any negatives. The last two+ years have been a gradual decline in quality (staff, communication, education). I never considered leaving the school but it is no longer worth what we pay. There are other affordable options with higher quality staff. I’m not getting the same experience with my children now that I had previously. I used to whole heartedly recommend this location but sadly I would recommend with reservations today."
“We're sorry to hear about the experience you're having at your location. We'd like to work to improve this - could you please contact our Customer Support line at 888-678-4631 so they may connect you with regional management?”
"Overall, the teachers have been great. One room was so-so as the teachers didn't really do anything. The current room is exceptional.Wish it was cleaned better. In speaking with other parents, this is a common concern that has not been addressed. Wish the director would take this into consideration more."
"Overall the teachers have been wonderful to work with. I get the sense of a rift between the management and the teaching staff. Management seems less concerned with the children than the teachers are."
"This school has so much potential to be great (and I've seen it at its best I believe) but for the past year or so it has gone down hill. Hoping they course correct, perhaps with different leadership, soon. The teachers on the other hand are wonderful, and are great about communication and compassion for the children. The teachers deserve more pay and a better leader that puts their interests first in my opinion because they put the children first and love them like their own."
"My older child graduated out of the program recently and up until the 18 months, it was great. I hate it now."
“We are so sorry to hear this. If you’d like to discuss your experience further, please call us at 888-678-4631. We look forward to hearing from you.”
"Great. The only thing I’d change is that the front door be locked in the morning for safety reasons."
A rep from Tutor Time - 325 Jordan R, LearningCareGroupCL, has responded:
“Thank you for bringing your concerns to our attention. We have high expectations of all of our staff and we are sorry to hear that you have not seen our staff at their best. Your feedback is important to us, and we would like the opportunity to speak with you directly. If you are open to further conversation, please give us a call at 888-678-4631.”