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Verified
4/5

2005-01-10

"Very Fast shipment, and promt responses.

defitnetly will buy again and will recomend to all my friends.
"

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Verified
5/5

2005-01-08

"Excellent Seller, Excellent shipping, Excellent product. Thanks."

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Likelihood of customers making future purchases
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Variety of brands and products offered
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Ease of ordering online
Ability to determine if a product was in-stock real time
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Delivering products damage free
Delivering products on-time
Overall technical support
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N/A
Being trustworthy
Making decisions on their own
N/A
Being knowledgeable
Being easy to reach
N/A
Overall customer service
Customer service being trustworthy
Customer service resolving problems
N/A
Customer service making decisions on their own
N/A
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N/A
Customer service being easy to reach
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Verified
5/5

2005-01-07

"Greatest store ever. We have been doing business with them for over 2 years and have nothing but good things to say about them. Top notch service. This is the only place any seriouse modder shops at."

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Overall technical support
Making decisions on their own
Resolving problems
Being easy to reach
Being trustworthy
Being knowledgeable
Overall customer service
Customer service making decisions on their own
Customer service resolving problems
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
2/5

2005-01-07

"Found System-Mods to be the only people to stock x2.3 switches/wires, and since mine broke i needed a replacement. Placed the order on 12/28/04 and was finally shipped today 01/06/05.
I think that the 6 day waiting period before shipping to Canada takes place is absolultely nuts as well as the 10 dollar shipping charge on an item that costs 4 bucks and weighs next to nothing is nuts, especially have to wait this long for the order to be shipped. Overall the support while asking about my order was great - always someone on IRC who can check on your order, etc. Support on IRC claimed to be the ones to answer email sent to SMT, so I found it a bit funny that they couldnt answer shipping questions, like when an item would be shipped on irc, but they would be the ones answering the questions if i were to email. Anyways, I'd give SMT a 4.5/10 - Reason for this - LONGGG WAIT for order to be shipped and overpriced shipping on my item after the long waits. Excellent support for the most part and great list of products available
"

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Verified
1/5

2005-01-05

"Still have not received my order, which I placed on Dec. 27th. Got onto the Live Chat and was told the issue would be looked into by the shipping department. I asked them to cancel the order, as I have already purchased the items from somewhere else and got them in 3 days. That was over a week ago, and the order is still not cancelled and I do not have my money back. Needledd to say, I am very upset."

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Verified
1/5

2005-01-04

"Quick Shipment of Product, RMA system is horrid, heavens forbid you recieve a defective item, expect to spend at least 3 weeks waiting for them to replace it."

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Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Overall technical support
Being knowledgeable
Being easy to reach
Making decisions on their own
Being trustworthy
Resolving problems
Overall customer service
Customer service being knowledgeable
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

Verified
5/5

2004-12-31

"Super Fast Shipping! Thanks! I would definately do business with them again! A+++++++"

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Verified
5/5

2004-12-30

"Awesome job once again you guys got me the product before the XMAS rush THANK YOU!"

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Overall quality of the company
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Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Resolving problems
Making decisions on their own
Being knowledgeable
Being easy to reach
Being trustworthy
Overall customer service
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-30

"A++ this is my 5th order from them to date all great experiances. Thanks SMT"

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4/5

2004-12-29

"Great company. Good products and prices.

Will order again in the future
"

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Overall quality of the company
Pricing of products and services
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Is consumer focused
Is committed to quality products and services
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Overall technical support
N/A
Being easy to reach
N/A
Resolving problems
N/A
Making decisions on their own
N/A
Being knowledgeable
N/A
Being trustworthy
N/A
Overall customer service

Verified
1/5

2004-12-29

"Did not recieve product, could not get ahold of anyone to explain why, left messages and e-mails noone ever responded. I am now prucuing legal recource. "

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Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Delivering products on-time
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service being knowledgeable
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service making decisions on their own
Customer service resolving problems
Product Returns/Refunds/Exchanges
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

Verified
5/5

2004-12-28

"I ordered my modchip and torx set on Tuesday about midday with overnight shipping. The order shipped on Wednesday and arrived on Friday which was not due to any problem on SMT's part but due to an ice storm that left 4-7 inches of ice all over the area. My only complaint is that order tracking was unavailable until today, several days after my order had arrived. This was probably due to christmas rush and is perfectly acceptable given those circumstances. All in all I would buy from this company again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
N/A
Being knowledgeable
N/A
Being easy to reach
N/A
Making decisions on their own
N/A
Being trustworthy
N/A
Resolving problems
N/A
Overall customer service
N/A
Customer service being knowledgeable
N/A
Customer service being easy to reach
N/A
Customer service resolving problems
N/A
Customer service being trustworthy
N/A
Customer service making decisions on their own
N/A
Product Returns/Refunds/Exchanges
N/A
Overall web site
Speed of web site
Web site reliability
Web site being easy to use

Verified
5/5

2004-12-28

"I was very impressed with the customer service offered, this is the second time I purchased thru System-mods.com and I'm happy with both orders.

"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being trustworthy
Being knowledgeable
Resolving problems
Being easy to reach
Making decisions on their own
Overall customer service
Customer service resolving problems
Customer service being trustworthy
Customer service being knowledgeable
Customer service making decisions on their own
Customer service being easy to reach
Product Returns/Refunds/Exchanges
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

Verified
5/5

2004-12-27

"This place is awsome, iv only had good experiances with them."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
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Is trustworthy
Is easy to do business with
Is committed to quality products and services
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
Overall product shipping and delivery process
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Overall technical support
Being knowledgeable
Being easy to reach
Resolving problems
Making decisions on their own
Being trustworthy
Overall customer service
Customer service being trustworthy
Customer service making decisions on their own
Customer service being easy to reach
Customer service resolving problems
Customer service being knowledgeable
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

Verified
5/5

2004-12-27

"I processed the order of (3) Xecuter 3 chips on Tuesday 12/21/2004 11PM, 2ND Day Air, it was packed on Wednesday. I received it on Friday 12/24/2004. It was a quick payment with my CC. I bought modchips a few times before from System-Mods and they are by far the best supplier for Xecuter 3 modchips!"

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