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5/5

2002-06-28

"Ordered the Geforce4 MX440 with dual VGA connector and a PCI version of Geforce2 MX 400 both with 64MB memory. Works good and they quick services and fast delivery. Surely will go back to order again!!"

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Delivering products damage free
Being updated on the exact date the delivery was sent
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Delivering products on-time
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Ability to determine if a product was in-stock real time
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Customer service being trustworthy
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5/5

2002-06-19

"This company definately lived up to its 9.57 rating! I ordered a VisionTek GeForce 3 Ti 200 for $85 + $13.11 2nd day UPS early Tuesday morning - it showed up on Thursday as expected, very well packed and ready to go. I replaced my TNT2 card with this one and fired up some games on my P3 1 ghz. Played GTA3, Counter Strike, Jedi Knight 2, Tony Hawk 3 and it rocked at some high frame rates as expected. This company was among 3 on price watch in the sub $100 total for GF3 Ti 200 and so i checked out all 3 on resellerratings, and this company easily had the best profile. Would highly recommend and do business again anytime!"

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Is consumer focused
Is trustworthy
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
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Overall quality of ordering process
Ability to determine if a product was in-stock real time
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Ease of ordering online
Ease of checking order status
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5/5

2002-06-14

"I ordered the Soyo Dragon KT333 Ultra Platinum edition as soon as I could after it was available for order.. I probably wouldn't have known about this company if it wasnt on the Soyo official list on their site. It was my second online purchase for computer parts ever, and quite a pleasant one. Multiple informative emails, quick shipping (even for UPS ground). I originally attempted to place the order over the phone and got a lady with a thick Asian accent who told me to use the internet ordering. Being my second purchase, i was still a little apprehensive about online ordering, but there were no problems whatsoever. This is exactly how a company should operate; inform the customer, and deliver exactly what they ordered in good time. Would definetely do business with them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
N/A
Ease of checking order status
Overall web site
Speed of web site
Web site being easy to use
Web site reliability

5/5

2002-06-13

"I ordered a video card UPS ground Monday morning, it showed up on my doorstep Wednesday afternoon. The price for the card was the lowest on Pricewatch. No problems what-so-ever. Like others have said you get an e-mail confirming your order then another when it is shipped including the UPS tracking number. Excellent service. I'll be back."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ease of checking order status
Ability to determine if a product was in-stock real time
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-06-06

"Purchased a ECS LI Battery pack from these guys. Shipped very fast, and great package. Great price will use again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is consumer focused
Is committed to quality products and services
Is trustworthy
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Ease of checking delivery status
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ease of ordering online
Ability to determine if a product was in-stock real time
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

1/5

2002-05-30

"Placed an order for a pair of 128mb Samsung Rdram as advertised on pricewatch. Was shipped a pair of infineron ram without any notification what so ever. When i called spoke to a chinese man who spoke broken engish who stated "it is the same thing, no diffrence" He did not want to take the memory back and would not offer a refund only store credit. Fast shipping however only recomended if you don't really care if they ship you what you ordered."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is easy to do business with
Is committed to quality products and services
Is trustworthy
Is consumer focused
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products on-time
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall technical support
Being knowledgeable
Resolving problems
Making decisions on their own
Being easy to reach
Being trustworthy
Overall customer service
Customer service resolving problems
Customer service being knowledgeable
Customer service being easy to reach
Customer service making decisions on their own
Customer service being trustworthy
Product Returns/Refunds/Exchanges
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-05-17

"Purchased P4 1.5 Ghz - no hassles - great price - shipped within 24 hours as promised - arrived before UPS arrival date - excellent packing - working flawless (no stability probs) for a week now - will use sybercom again. Only worry - CPU came shipped betwix 2 pieces of foam wrapped with rubber bands."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is committed to quality products and services
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of ordering online
Ease of checking order status
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-05-07

"Great job Sybercom! First, discovered a $35 discrepancy between Pricewatch and Sybercom's website for a P4 1.8 S423. I phoned, and a gentleman at Sybercom corrected the price while I was on the phone. Order was placed on Friday afternoon, and arrived, as ordered and packed perfectly (custom cut foam), on the following Wednesday morning. Great service, friendly/helpful phone staff, timely/accurate shipping . . . next time I order, I'll definitely look at Sybercom first. Thanks Sybercom."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Delivering products damage free
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service making decisions on their own
N/A
Customer service resolving problems
N/A
Customer service being easy to reach
Customer service being trustworthy
Customer service being knowledgeable
Overall web site
Web site being easy to use
Speed of web site
Web site reliability

5/5

2002-04-11

"Quick shipping, they ship on the same day! lots of nice hardware to choose from. Friendly customer service."

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Overall product shipping and delivery process

5/5

2002-04-10

"These guys were EXCELLENT!!! Can't say enough good things about them.

I purchased a VisionTek GeForce3 64mb 2D/3D AGP Card from these guys and it shipped the EXACT SAME DAY I ORDERED IT. To top it off, I check UPS's website, & it's scheduled to be delivered in 2 days. These guys are great.

They sent me 3 emails the day I placed my order keeping abreast of the situation. The first email confirmed my order. The 2nd email indicated that payment had been approved. And the 3rd email said my shipped was shipped .... AND the email provided the UPS Tracking number as well as a link to UPS's package tracking webpage.

I went to them out of frustration I was having with another online vendor. I had placed an order with a pathetic company called sr-systems.com. I had placed an order for a GeForce3 card that was in stock on April 4th, 2002. After 5 days of waiting & seeing that my order was still "pending" on their website, I cancelled my order and placed a new one with sybercom.com! I can't tell you how pleasantly surprised I was dealing with a dependable, timely, and friendly organization. I can't sing the praises of this company highly enough. If you place an order with sybercom.com, rest assured that you've placed your trust in a honest & dependable company.
"

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is committed to quality products and services
Is trustworthy
Is consumer focused
Is easy to do business with
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Ease of checking delivery status
Delivering products damage free
Delivering products on-time
Being updated on the exact date the delivery was sent
Variety of brands and products offered
Overall quality of ordering process
Ease of ordering online
Ability to determine if a product was in-stock real time
Ease of checking order status
Overall customer service
Customer service being knowledgeable
N/A
Customer service being trustworthy
Customer service being easy to reach
Customer service making decisions on their own
Customer service resolving problems
Overall web site
Web site being easy to use
Web site reliability
Speed of web site

5/5

2002-04-03

"I read the ratings on this company in resellerratings before I made my purchase of two IBM 40gig IDE drives. The most critical thing to me was getting an immediate email confirming my order the day I made my order. They later gave me the UPS tracking number which was another critical issue with me as I track my orders. They put both hard drives in the original packing box for 1 hard drive which was Ok by me. It was packed well. I asked for 2 day air on a Thursday night and it came by ground and got here at 345PM the following Tuesday which is actually 3 days. Still, it was fairly prompt and overall I am very pleased with Sybercom and will order from them again."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Being updated on the exact date the delivery was sent
Delivering products damage free
Ease of checking delivery status
Delivering products on-time
Variety of brands and products offered
Overall quality of ordering process
Ease of checking order status
Ability to determine if a product was in-stock real time
Ease of ordering online
Overall web site
Web site reliability
Speed of web site
Web site being easy to use

5/5

2002-03-29

"I ordered the Visiontek GeForce 4 4600 video card from them online at about 3:30 PM. I then went home from work and about 5:30 PM that same day I checked my email. I saw that the card had already been shipped and I was given a UPS tracking number. Now that is what I call service!"

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5/5

2002-03-28

"Items were in stock, exactly as advertised. Shipped same day, expected delievery next day. Will definitely consider for future business."

Detailed Review Benchmark + -
Overall quality of the company
Pricing of products and services
Value the company offers
Is trustworthy
Is consumer focused
Is easy to do business with
Is committed to quality products and services
Likelihood of customers making future purchases
Likelihood of customer recommendations
Overall product shipping and delivery process
Delivering products on-time
Delivering products damage free
Being updated on the exact date the delivery was sent
Ease of checking delivery status
Variety of brands and products offered
Overall quality of ordering process
Ability to determine if a product was in-stock real time
Ease of checking order status
Ease of ordering online
N/A
Overall technical support
N/A
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Overall customer service
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Product Returns/Refunds/Exchanges
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Overall web site
Speed of web site
Web site being easy to use
Web site reliability