"Easy , simple transaction "
"Mislabeled size of blower fan. It is sold as 11x8. However it is actually 12x8."
"Buying, questions,Returns....all easy and fast."
"Easy to find parts. Pricing is great. Parts arrived in one day. Re pi eat satisfied customer!!!!"
"Purchased a hot water tank with 4 day delivery
Get noticed it was shipped with 8 day notice
Phone customer service they passed me on to a carrier, said not their problem phone carrier, they passed on to another carrier, phone 2 carrier they said they passed it on the 3 carrier, phoned 3 carrier on the day it was to be delivered, they said they have no record???
Now I’m ****
Not a story this is happening "
“Hello,
Thank you for reaching out with this review and providing this feedback about your experience to us. We are so sorry for the experience you had with receiving this material and the delays during transit that occurred. We understand how frustrating this is and is not the typical level of service we seek to provide. Due to the inconvenience you experienced throughout your order, we will be processing a discount in the form of a partial refund on your original form of payment. Once this has been processed, you should receive a refund confirmation within 1-3 business days.
We see that this now shows to have been delivered on 4/15 and we hope the delivery process went smoothly once received. If you need any further assistance, please don't hesitate to let us know and we would be happy to help. Please let us know if we can assist further at 1-888-757-4774 or via Live Chat using the live chat feature on the Contact Us page on our website.
Thank you,
Danielle D.
Supplyhouse.com Team”
"Fair price, fast and fair shipping "
"The manufacturer was out of stock for zinc anodes but Supply was able to send two rods in just eight days! I'll use them again. Excellent!"
"I order my water heater through supply House .com, but before I ordered I called customer services with some questions and they gave the information that I need they were very friendly and professionals also my order was shipped very quickly and the water heater came in perfect conditions. "
"Easy ordering and speedy shipping "
"Had a difficult time finding the part I needed. Found Supply House and not only did they have what I was looking for but when I ordered it they shipped next day delivery. Unbelievable. Will definitely use again. "
"Your order staff knows to much! They have, are, and can continue their dominance. Go team!"
"I was skeptical based on the negative reviews.
At time of order, my credit card company denied the transaction, based on possible fraud by vendor.
They were the only vendor promising a fast delivery for the part I needed, at a very reasonable price with free shipping.
I went ahead with the order and was so happy to receive my products the day they promised.
I will defiantly buy from them again very soon!
"
"Ordered the zone valve to replace one and it solved all of our radiant heating issues. Finally warm floors again."
"The item was ship really quick. The part was thin gasket in came with a crack but is still usable."
“Hello,
Thank you for reaching out with this review! We're pleased to hear that your order arrived promptly. However, we're so sorry to learn that the gasket included had a crack. Even though it's still usable, we understand the importance of receiving products in perfect condition. Due to this, we will be providing a partial refund for you and will email over the refund confirmation once this has been issued. This can take between 1-3 business days.
If you need any further assistance or a replacement for the damaged gasket, please don't hesitate to reach out at 1-888-757-4774.
Thank you,
Danielle D.
SupplyHouse.com Team”
"Fast Delivery. Accurate description "
"all went as should have . "
A rep from SupplyHouse.com, SupplyHouse Customer Service, has responded:
“Hello,
Thank you for your feedback, we greatly appreciate that you have taken the time to provide a review on our business. We apologize for the inconvenience you experienced on your recent order with us. We strive for accuracy in all orders so we thank you for bringing this to our attention. I see that a return was set up, and hope the process went smoothly. If you need any assistance, please let us know and we would be happy to help!
Again, we sincerely apologize for any inconvenience this may have caused. If you have any questions feel free to contact our customer care team at 1-888-757-4774 or chat online under “Contact & Support” on our website.
Thank you,
Danielle D.
Supplyhouse.com Team”